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Customer Support Representative at Lumilens | San Jose

LumilensSan Jose
On-site Full-time

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Experience Level

Entry Level

Qualifications

WHAT YOU'LL DO:Collaborate with the operations team to drive customer demand and ensure deliverables are met according to customer requests. Oversee customer expectations and satisfaction regarding all aspects of post-sales activities. Work with the operations team to manage customer demand and forecasts, ensuring plans are executed effectively in alignment with customer and revenue commitments for the quarter. KEY QUALIFICATIONS:Bachelor's degree with strong analytical skills. Experience managing customer expectations in the optical transceiver sector. Solid background in photonics device physics, photonics packaging, and understanding of failure mechanisms. Proven track record of success in a customer support or service role.

About the job

JOIN LUMILENS

At Lumilens, we are at the forefront of creating the essential photonics infrastructure that will drive the future of AI supercomputing. By developing chip-to-chip optical interconnects and scalable photonic engines, we are paving the way for a new paradigm of computing that is faster, cooler, and significantly more efficient.

Backed by Mayfield, our well-funded startup is led by industry veterans who have successfully built and scaled transformative technologies. This is not just about incremental innovation; it’s a ground-floor chance to revolutionize the optical layer from the silicon level. Collaborate with a team of top-notch engineers to tackle some of the most challenging problems in optics, systems, and scalability. Every line of code you write, every design decision you make, and every breakthrough you contribute will play a pivotal role in shaping the infrastructure of the future.

If you’re seeking a mission-driven role with momentum and the opportunity to make a significant impact, come aboard our rocket ship. We are just getting started!

About Lumilens

Lumilens is a pioneering startup at the intersection of photonics and AI supercomputing. Our mission is to innovate the optical infrastructure that will redefine computing efficiency and performance. With a dynamic team of experts and a commitment to excellence, we are on the verge of transforming the future of technology.

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