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Customer Support Representative at Motion | Estonia

MotionEstonia
Remote Contract

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Experience Level

Experience

Qualifications

Key Responsibilities:Promptly respond to customer inquiries through our Customer Support channels, ensuring compliance with service-level agreements. Utilize the knowledge base to effectively resolve common customer questions. Identify and escalate technical problems, ensuring customer satisfaction is prioritized. Contribute proactively to the enhancement of customer operations, improving our support services to boost customer retention and revenue. Serve as a vital link between customers and product/engineering teams, conveying essential feedback and ensuring that customer-focused updates and fixes are implemented.

About the job

About Motion

At Motion, we are pioneering the first comprehensive agentic work suite tailored for everyday businesses. Unlike conventional point solutions or supplementary tools, our platform is constructed from the ground up with AI agents at its core. Our innovative solution encompasses project management, documentation, spreadsheets, calendars, meetings, knowledge sharing, and communication, and we are now integrating AI Employees that autonomously perform tasks across all these domains.

What sets us apart is that our AI agents are seamlessly integrated into the platform; they are not mere integrations or suggestive copilots, but active participants that accomplish work with complete access to data, context, and workflows. In a mere three months, our AI Employees have escalated from $0 to eight-figure ARR, and we are just scratching the surface of our potential.

With esteemed backing from Y Combinator and Sam Altman, a valuation exceeding $500M, and a rapidly growing user base, we are well-positioned to lead the industry. We are committed to developing agents that operate with remarkable precision, unlocking significant productivity gains.

Motion is an intense, fast-paced environment that challenges individuals to learn and grow. If you are eager to collaborate with top talent, push your limits, and contribute to the transformative deployment of AI in real-world applications, you will thrive here.

Location: Estonia (Fully Remote)

Are you tech-savvy and passionate about improving customer experiences? As a Customer Support Representative on our team, you will play a crucial role in delivering exceptional support while being part of a culture focused on growth, learning, and career advancement.

About Motion

Motion is at the forefront of revolutionizing workplace efficiency through AI-driven solutions that integrate seamlessly into business processes. Our mission is to empower organizations to enhance productivity and redefine how work is accomplished.

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