Customer Support Specialist at moss | Berlin

Join HeavenHR as a Customer Support Specialist (m/w/d) in Berlin and help us revolutionize HR and Payroll!Location: Berlin | Start Date: Immediately | Employment Type: Full-time (40h/week) or Part-timeHeavenHR is a leading provider of HR and Payroll software solutions in Germany. As we launch our groundbreaking new product, we are seeking talented individual…

Join Us as the Head of Operations at heavenhr!As a vital member of our team, you will spearhead the growth of our SaaS business in HR software, including integrated payroll solutions. Your mission is to design scalable operational processes, establish efficient structures, and lead the development of our operational team. In this strategic role, you will collaborate across functions to drive product development and ensure we capitalize on our growth potential. Your objective is to position our startup for rapid, reliable, and sustainable scaling.At heavenhr, we aim to revolutionize personal management and digital transformation with our all-in-one HR-Payroll (SaaS) solution. Our software streamlines everything from vacation management to time tracking, already serving over 1,300 companies in the DACH region. We are supported by seasoned business angels and international investors, including the founders of Auto1 and McMakler, as well as Target Global and Piton Capital.

Become the Head of Finance at HeavenHR 2.0Are you driven by success and eager to build something impactful? If so, you’re in the right place!At HeavenHR, we have reimagined personnel management with our innovative software solutions. With the launch of HeavenHR 2.0, we are set to lead a new revolution in digital payroll processing.We are looking for an entrepreneurial-minded Head of Finance (m/w/x) to establish our finance department from the ground up and redefine the market in collaboration with our management team.Your ResponsibilitiesOverall responsibility for the finance organization (accounts receivable, accounts payable, and general ledger accounting)Ensure accurate double-entry bookkeeping and high-quality financial dataManage invoicing, payment monitoring, account reconciliation, and verification of incoming invoicesOversee dunning and collection processesMain point of contact for tax advisors and external partnersDevelop and maintain cash flow and liquidity planningPrepare reports, forecasts, and analyses for management and investorsContribute actively to business plans and financial models for HeavenHR 2.0Collaborate closely with the CEO and participate in strategic decision-makingYour ProfileCompleted commercial training, relevant degree, or comparable qualification in financeStrong understanding of double-entry bookkeepingStructured, independent, and extremely meticulous work ethicStrong numerical understanding and analytical skillsExcellent Excel skills and proficient with Google SuiteFluent in GermanPreferred: Familiarity with DATEV and proficiency in English

Join Our Innovative Team as a Senior Finance Manager (m/f/d)Are you passionate about finance and eager to make a significant impact? HeavenHR is revolutionizing the HR landscape with our cutting-edge software, fostering collaboration and breaking down traditional hierarchies. We are on the lookout for a dedicated Senior Finance Manager to join our team in Berlin as soon as possible.If you are ready to contribute to transforming the workplace, we want to hear from you!Responsibilities:Organize and oversee accounting processes in accounts receivable, accounts payable, and general ledger.Issue invoices, monitor accounts, verify incoming payments, and review incoming invoices.Assist with the digital archiving and organization of business documents.Manage collections and debt recovery processes.Serve as a point of contact for finance-related inquiries from internal colleagues.Prepare reports and analyses, including cash flow planning and investor reports.Qualifications:Completed commercial training, relevant certifications, or a bachelor's degree in finance or a related field.Structured, independent, meticulous, and analytical work approach.Excellent MS Excel skills and proficient use of Google Suite.Fluent in German and proficient in English (knowledge of DATEV is a plus).What HeavenHR Offers You:A modern work environment.Short and efficient decision-making processes.Opportunities for professional and personal development.A solution-oriented work culture with an open feedback environment.Competitive salary.Not all requirements met? Don't let that stop you—apply anyway! We believe in learning and growing together.Applications are accepted via the link. We look forward to hearing from you!

HeavenHR is looking for a (Senior) Payroll Specialist (m/f/x) to join the team full-time. This position is remote, with the option to work from anywhere in Germany, or hybrid from Berlin. The role is available immediately and offers a salary in the range of €50,000 to €70,000. What you will do Prepare payroll and salary statements for clients with different legal structures across Germany. Improve and streamline internal financial processes. Support clients with payroll, tax, and social security questions. Handle correspondence with social security agencies, health insurance providers, and authorities. Generate and review reporting data. Help develop and enhance the company’s payroll tool. What we are looking for Experience in payroll processing, ideally for a range of clients. Knowledge of AGENDA or similar payroll software, plus MS Office skills. Strong grasp of payroll tax and social security regulations. Comfort with numbers and clear communication, especially with clients. Ability to work independently and responsibly, with attention to detail and a collaborative mindset. Reliable and diligent work habits. Fluency in German. Benefits Retirement plans, extra vacation days, and employee discounts. Regular feedback and company-wide virtual meetings. Quick decision-making and open communication. Informal, collaborative culture. Opportunities for professional and personal growth. Room for creativity in a growing company. Competitive salary. Flexible work options: fully remote within Germany or hybrid in Berlin. International, diverse team and a positive work environment.

Join Our Team as a (Senior) HR Manager/Recruiter (m/f/x) in Berlin!At HeavenHR, we are on a mission to revolutionize and digitally transform all aspects of human resource management with our all-in-one HR Tech (SaaS) solution. From vacation management to time tracking, over 1,300 companies in the DACH region rely on our innovative platform. We are backed by seasoned business angels and international investors, including the Venture Capital unit of Allianz, Allianz X.Location: BerlinAre you passionate about human resources? Become a vital part of our team as an HR Manager (m/f/x) in a full-time position starting as soon as possible.Your Responsibilities:Proactively engage with and source qualified candidates across relevant platforms.Serve as the primary point of contact for employee inquiries regarding HR-related matters.Assist in the preparation of personnel documents.Independently manage all administrative processes from onboarding to offboarding.Regularly generate statistics and reports on key HR metrics.Continuously improve existing processes and explore innovative ways to enhance workflow.Support process optimization and HR projects.Your Profile:Initial professional experience in HR or personnel administration.Knowledge of German labor, tax, and social security law.Empathy, a passion for working with people, and a strong service orientation.Excellent analytical skills and a positive, proactive mindset.A fit for a dynamic corporate culture with a high degree of independence.Familiarity with MS Office, candidate management systems, and social media/business networks.Fluency in German and possibly English at a high level.What We Offer:An exciting challenge with significant responsibilities.Regular feedback sessions and virtual all-hands meetings.Short and rapid decision-making processes.An international, diverse team.Please apply with your resume and cover letter, including your earliest possible start date through the provided link.

D-ploy is a leading provider of IT and engineering solutions with projects spanning across Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.We take pride in delivering exceptional and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to the success and values of their organizations.We are currently seeking dedicated, adaptable, and solution-oriented individuals who wish to work onsite in Berlin and become integral members of a dynamically growing and international organization.Join us at D-ploy!

Join Our Dynamic Team as a Senior Finance Manager (m/f/x)!Are you looking for an opportunity to dive into the exciting world of finance, or do you already have relevant experience in this field? If so, we want you to become a part of our innovative team at HeavenHR!At HeavenHR, we are transforming the realm of HR management. Our software moves away from rigid hierarchies and promotes collaboration at eye level. We’ve developed a platform designed to foster teamwork and we are on the lookout for passionate individuals eager to revolutionize and digitize the HR landscape.Ready to help us change the future of work? We can’t wait to hear from you!Key ResponsibilitiesOrganize accounting processes, including accounts receivable, accounts payable, and general ledger management alongside your colleagues.Create invoices, monitor accounts, verify incoming payments, and validate incoming invoices.Assist with the digital archiving and organization of business documents.Manage collection and dunning processes.Act as the point of contact for finance-related inquiries from internal colleagues.Prepare reports and analyses, such as cash flow forecasts and investor reports.QualificationsA completed commercial education, relevant further training, or a Bachelor's degree in finance or a related field.Structured, independent, meticulous, and analytical work style.Proficient in MS Excel and comfortable with Google Suite.Excellent command of the German language.Bonus: Familiarity with DATEV and English language skills.What We Offer YouA modern working environment.Short and swift decision-making processes.Opportunities for professional and personal development.A solution-oriented working approach with an open feedback culture.Competitive salary.If you don’t meet all the requirements, that’s okay! Don’t let that stop you from applying; we believe in continuous learning and growth through challenges.Applications can be submitted through the provided link. We look forward to hearing from you!

Join HeavenHR as an Administrative Specialist in HR / Personnel / BackofficeLocation: Remote | Start Date: Immediately | Employment Type: Part-time or Full-timeHeavenHR is a forward-thinking provider of software solutions for HR and payroll in Germany. We are on the lookout for a dedicated individual to bolster our team in the Administration / HR / Backoffice domain. In this pivotal role, you will handle various administrative functions that go beyond traditional office tasks.Your primary responsibilities will include processing contracts, managing transfers, aiding in recruitment efforts, and liaising with our tax consultants, among other duties. You will collaborate closely with all teams to ensure smooth operations and provide optimal support to our employees.We offer the chance to work in a dynamic, technology-driven environment that prioritizes your personal and professional growth. Our flexible working model allows you to work remotely while maintaining a healthy work-life balance.As a member of our team at HeavenHR, you will have the opportunity to actively contribute to the refinement and enhancement of our administrative processes. We are searching for someone who is proactive and eager to introduce new ideas.What we offer:A varied and exciting position within a growing company.The opportunity to contribute your own ideas and suggestions for improvement.A supportive and motivated team of professionals.Flexible working hours with the option to work remotely.Attractive compensation and opportunities for development.If you are excited about working in an innovative environment and making an impact in the HR and payroll sector, apply now at HeavenHR. Send us your application materials and show us why you would be a great addition to our team!

HeavenHR is an innovative and rapidly growing startup based in Berlin, backed by seasoned business angels and international investors. Our cutting-edge HR software is transforming every aspect of personnel management. From vacation tracking to payroll and onboarding new employees, HeavenHR’s unique platform streamlines numerous processes, saving users both time and money.We are currently seeking an Insurance Manager (m/f) to join our team and provide exceptional customer advisory support.Your Responsibilities Deliver personal, written, and telephonic advisory services to our clients. Maintain and process our client data effectively. Communicate with insurance companies to present the best tariffs and offers. Organize regular workshops covering a variety of insurance topics. Your Profile A completed vocational training in the insurance field, or an IHK qualification in finance and insurance, or as an insurance specialist. A passion for topics like pension plans and insurance. A strong affinity for customer interaction. Hands-on mentality with drive and determination. Sales orientation, engagement, and motivation. Excellent communication skills, customer focus, and empathy. Structured approach and enjoyment in your work. Fluency in German and good English skills, both written and spoken. What We Offer Collaboration within a unique team of strong, dynamic, and inspiring colleagues. Diverse opportunities for personal and professional development in an international environment. An office located in the vibrant Prenzlauer Berg district of Berlin. Experience an outstanding work culture in an exciting and dynamic setting. Enjoy complimentary beverages and fruit, and join our monthly Office Party on the first Friday of each month for cool drinks and delicious food! We are committed to supporting your development and providing you the opportunity to actively shape the success of HeavenHR. Don’t miss your chance to be part of our amazing team. We look forward to receiving your application!

Sales Manager - Software Distribution (m/f/x) | Location: Berlin | Employment Type: Full-time (40h/week)Join us in reshaping the world of human resource management. At HeavenHR, we are shifting from rigid hierarchies to collaborative partnerships. Our platform is designed to enhance collaboration at all levels. We are on the lookout for passionate individuals eager to revolutionize and digitize the HR landscape.Our cloud-based software streamlines everything from vacation management to time tracking. Over 1,500 companies across Germany, Austria, and Switzerland already trust our innovative solution, supported by experienced business angels and international investors, including the Venture Capital unit of Allianz, Allianz X.Are you ready to transform the workplace with us? We seek individuals who not only wish to accompany our growth but also actively shape it. Here, you will have the opportunity to make decisions, take on responsibilities, and grow both personally and professionally. If this sounds like your ideal job, we would love to hear from you!Focus: Inside Sales, Inbound, OutboundYour Responsibilities:Proactively acquire new customers through phone outreach (Inbound and Outbound, with a focus on Inbound) and conduct web demonstrationsNegotiate and finalize contractsPresent the company and our productsAchieve growth and sales targetsContinuously monitor market and competitor activityContribute to the ongoing improvement and design of our sales processesCollaborate closely with other departmentsOccasional travel for trade shows and customer meetings, but this is not a field sales role.Your Profile:You have completed a vocational training or degree, preferably in a commercial or business-related field, or you are a motivated career changerYou have experience in B2B sales or business development with a focus on telephone outreach (inside sales), ideally for software (SaaS) productsYou are assertive and possess strong persuasive skills, excellent communication, and perseveranceYou are tech-savvy and interested in human resources/HRYou have very good German and English language skills (spoken and written)What HeavenHR Offers You:Above-average salary, consisting of a base salary...

HeavenHR is an innovative and dynamic startup based in Berlin, supported by seasoned business angels and international investors. Our cutting-edge HR software is set to revolutionize every aspect of personnel management. From vacation management to payroll processing and onboarding new employees, HeavenHR’s unique platform simplifies numerous processes, saving users both time and money!We are currently seeking a Senior Insurance Manager (m/w) to join our team and assist in providing exceptional customer advisory services.Your Responsibilities:Deliver personalized, written, and telephone support for our clients.Maintain and update client data efficiently.Engage with insurance companies to ensure the best rates and offers for our clients.Organize regular workshops covering a variety of insurance topics.Your Profile:You possess a completed training in the insurance sector or hold an IHK qualification in finance and insurance or as an insurance specialist.You are passionate about topics such as retirement planning and insurance.You thrive in customer interactions.You have a hands-on mentality and a proactive approach.You demonstrate sales orientation, commitment, and motivation.Strong communication skills, customer focus, and empathy are second nature to you.You are organized and enjoy what you do.Proficient in German and have good English skills, both spoken and written.What We Offer:Collaboration with a unique team of strong, dynamic, and inspiring colleagues.Diverse opportunities for personal and professional development in an international environment.Benefit from an excellent work culture and work in an exciting and dynamic setting.

The Customer Support Specialist role at Bosch Group centers on helping customers with their questions and ensuring they have a smooth experience with Bosch products and services. This position is based in Berlin and involves direct interaction with customers, handling inquiries, and resolving issues efficiently. What you will do Respond to customer queries and provide clear, helpful information Work to resolve issues and ensure customer satisfaction Support customers throughout their experience with Bosch products and services What we look for Interest in delivering excellent customer service Strong communication skills Motivation to contribute to the team’s success This role offers the chance to play an important part in Bosch Group’s commitment to quality service and customer care.

What is Leapsome?Leapsome is an innovative AI-driven people platform that is transforming HR practices for modern teams. Our platform enhances HR efficiency and empowers high-performing teams by automating, connecting, and streamlining every aspect of the employee lifecycle — from onboarding to performance management, and from engagement to development. Designed with user-friendliness in mind, Leapsome ensures high acceptance among employees, managers, and HR teams alike.Our mission is to create fulfilling work experiences for all, with a vision to transform the future of work by establishing ourselves as the premier People platform for HR excellence and high-performance teams. We enable organizations to foster environments where individuals can reach their objectives, collaborate, and cultivate genuine motivation and engagement.With thousands of organizations trusting us globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This investment has propelled the development of our intelligent platform, enhanced employee experiences, and facilitated our expansion into the US market.Now is an exciting time to join Leapsome and be part of our journey to reshape the future of work!Your Role:Are you passionate about solving intricate problems and helping others achieve success? If you possess a natural curiosity to delve deep into issues, communicate with empathy and clarity, and are excited about leveraging AI to enhance productivity, we want to hear from you!We are seeking a German-Speaking Product Support Specialist to join our Berlin team. You will serve as the primary expert for our German-speaking clientele, diagnosing technical challenges, addressing product inquiries, and ensuring that every user maximizes their experience with Leapsome. Collaborating closely with our Support, Product, and Engineering teams, you will actively contribute to creating a world-class support experience.This role is perfect for someone who is technically inclined, eager to learn about how complex products function, and looking to grow within a dynamic, AI-focused environment.Key Responsibilities:Provide support to German- and English-speaking customers via email, demonstrating clarity, empathy, and technical proficiency.Manage support tickets from initial contact through to resolution, ensuring prompt and effective solutions.Investigate and troubleshoot complex issues to determine root causes.Work closely with Product and Engineering teams to identify recurring problems and implement solutions.Assist in developing internal documentation and resources.

Scout24 AG is seeking a dedicated and experienced Technical Customer Support Manager to lead our support team in Berlin. In this role, you will ensure that our customers receive exceptional technical support and guidance, driving customer satisfaction and loyalty. You will be responsible for managing a team of support specialists, developing training programs, and implementing best practices to enhance service delivery.

Join Our Team as an Entrepreneur in Residence - SaaS (m/w/d) | Location: Berlin | Earliest Start Date: 15.09.2025 | Employment Type: Full-time (40 hours/week)At HeavenHR, we are on a mission to transform HR management through our cutting-edge all-in-one HR payroll SaaS solution. We are seeking a visionary Entrepreneur in Residence who will collaborate closely with our founding team to build a new SaaS business focused on HR software with integrated payroll solutions. In this pivotal role, you will be involved from day one, driving sales and marketing initiatives, establishing foundational processes, and setting the stage for future growth.Our innovative software is already utilized by over 1,300 companies in the DACH region, revolutionizing everything from vacation management to time tracking. Backed by seasoned business angels (including founders from Auto1 and McMakler) and international investors (such as Target Global and Piton Capital), we are poised for significant impact in the industry.Your Responsibilities: Lead the development of new business areas within our SaaS startup (HR/Payroll software). Innovate and validate product ideas and business models. Engage in active customer acquisition and execute sales activities independently. Design and implement marketing and lead generation strategies. Establish efficient processes and structures to facilitate rapid growth. Build, coach, and develop a dynamic team. Continuously track and report key performance indicators (KPIs) such as revenue, customer acquisition cost (CAC), and customer growth. Collaborate closely with the founding team and other departments. Your Profile: Strong entrepreneurial mindset with a high level of initiative. Experience in a startup environment, preferably with SaaS solutions or HR/Payroll products. Sales-oriented with proven sales experience. Excellent analytical skills and a data-driven approach (KPI-focused). Hands-on mentality with a willingness to tackle operational tasks personally. Strong communication skills and a confident demeanor. Structured work style combined with flexibility and resilience. Fluent in German and English.

About the Role mcmakler1 is looking for an IT Support Specialist in Berlin to help keep technology running smoothly for the team. This role focuses on supporting users, resolving technical issues, and maintaining IT systems within the technology department.

About 8returns8returns is an innovative SaaS company reimagining the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return workflows. As a working student in our Customer Support team, you will play a pivotal role in ensuring our customers' success and maintaining their long-term satisfaction.Your ResponsibilitiesAssist in onboarding and supporting our customers.Serve as the first point of contact for inquiries regarding our platform.Contribute to monitoring customer satisfaction and performance assessments.Aid in identifying upselling and cross-selling opportunities.Collaborate closely with our product team for feedback loops.Your ProfileCurrently pursuing a Bachelor’s or Master’s degree in fields such as Business Administration, Business Informatics, Communication, or Media Studies.Passionate about customer support and willing to take on responsibility.Proficient in both German and English.Bonus QualificationsPractical experience in startups, product management, customer success, or business development is a plus.Why You Should ApplyDirect impact: Your work will significantly influence our customers' success.Learning curve: Work closely with our Customer Success Manager, with plenty of room for initiative.Office located in the heart of Berlin.Culture: We value initiative, teamwork, and a willingness to explore new ideas.Apply now if you are eager to take on responsibility and shape the future of e-commerce!

Role overview The Station Service Specialist (m/w/d) at roadsurfer in Berlin plays a key part in shaping the customer experience at the station. This role centers on welcoming travelers, preparing campervans, and helping the team deliver smooth handovers for every guest. The work combines hands-on tasks with direct customer interaction, supporting the #happyroadsurfer spirit. What you will do Greet customers during camper pick-up and drop-off, making their arrival and departure memorable. Personalize handovers for each guest, ensuring they feel supported and informed. Clean the inside and outside of campers to maintain high standards. Assist the station team with daily routines, helping every traveler start their journey with a smile. Requirements Hands-on attitude and readiness to help wherever needed. Background in customer service. Valid Class B driving license. Fluency in German and English. Benefits Friendly team culture with flat hierarchies and regular events, from BBQs to sports sessions. Annual free camper rental to experience the roadsurfer lifestyle. Access to a job bike program. Corporate perks, Travel Industry Card, and special rates for family and friends. How to apply To apply, send your application to the roadsurfer team. For questions, reach out to team@roadsurfer.com and someone will respond promptly.