Customer Support Specialist at Paddle | Philippines

PaddlePhilippines

Remote Full-time

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Experience Level

Entry Level

Qualifications

QualificationsDemonstrated empathy and a strong desire to help customers. Ability to work autonomously and take initiative. Highly organized with excellent time management skills. Adaptable to a fast-paced startup environment. Effective written and verbal communication skills. Experience with customer support tools is a plus. Willingness to learn and grow within the role.

About the job

About Paddle

In the rapidly evolving world of SaaS, opportunities abound for innovative software companies. At Paddle, we understand that having an exceptional product is just one aspect of success. Today's B2B SaaS firms face fierce competition, must manage customer acquisition costs, and continuously earn customer loyalty while navigating complex global regulations.

Our integrated Revenue Delivery Platform simplifies the complexities of payments, subscriptions, and compliance, empowering over 2000 software companies to thrive. We help businesses seamlessly launch new models, explore new markets, and manage subscriptions while ensuring compliance and integrity.

The Role

We are seeking a passionate Customer Support Specialist, whether you are starting your career in customer support or looking to build upon your existing experience. In this role, you will engage with digital companies, providing exceptional support, mastering onboarding, compliance, and fostering long-lasting customer relationships. Your responsibilities will include onboarding new users, reviewing websites, conducting preliminary KYB and KYC checks, processing refunds, investigating disputes, managing payouts, and reconciling invoices.

As the first line of support for our self-serve customers, you will ensure smooth operations, swiftly identifying complex issues and escalating them to our Level 2 Support team. We are looking for individuals with strong empathy, independence, and a proactive approach to problem-solving. You should be organized and ready to challenge the status quo in our dynamic startup environment. Clear and thoughtful communication is essential, especially as we work remotely. A sense of humor is always appreciated!

You will join a global team of support specialists and report to the Customer Support Manager. This is an excellent opportunity for someone who genuinely values customer support and its role in cultivating a customer-centric culture. There are significant growth opportunities within the company, including advancement to Level 2 support and various specialist roles.

About Paddle

Paddle is a leading provider of an all-in-one Revenue Delivery Platform designed for modern SaaS companies. Our platform supports over 2000 software firms globally, enabling them to simplify payment processing, subscription management, and regulatory compliance.

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