Customer Support Specialist at ZenGRC | Argentina

About UsAt Remote Talent LATAM, we specialize in connecting exceptional Latin American professionals with prominent U.S. marketing agencies. Our mission is to facilitate an effective hiring process that aligns talent with the right opportunities, focusing on skills, cultural fit, and mutual goals. Acting as a trusted partner rather than a direct employer, we…

remote-talent-latam is looking for an Amazon Brand Manager to support the growth of brands within the Amazon marketplace. This position is fully remote and open to candidates based in Argentina and throughout Latin America. Role overview The Amazon Brand Manager will focus on building and strengthening brand presence on Amazon. The role involves developing strategies, optimizing product listings, and working on initiatives to engage customers more effectively. What you will do Develop and implement plans to boost brand visibility and performance on Amazon Optimize product listings to increase discoverability and drive sales Work on targeted efforts to enhance customer engagement Requirements Experience managing brands or products on Amazon Ability to design and carry out brand strategies Strong background in product listing optimization Comfort collaborating with a remote and diverse team Location This is a remote position for candidates located in Argentina or anywhere in LATAM.

About UsAt Remote Talent LATAM, we specialize in connecting exceptional Latin American talent with prominent U.S. marketing agencies. Our mission is to facilitate the hiring process for both businesses and candidates, ensuring a perfect alignment of skills, cultural fit, and goals. As a trusted partner, we bridge the gap between remarkable talent and exciting opportunities.About the ClientOur client is an innovative U.S.-based e-commerce consultancy that empowers brands to excel on platforms like Amazon and Walmart. They utilize data-driven strategies, disciplined execution, and transparent communication, operating more like a consultancy than a traditional agency, with a strong focus on delivering meaningful growth rather than superficial metrics.About the RoleWe are seeking a driven Senior Amazon Marketing Manager to spearhead Amazon advertising strategies for a diverse range of clients. This role involves a combination of strategic thinking, leadership, and client collaboration. You will transform data into actionable strategies that enhance sales performance and optimize key metrics such as CVR and TACoS, while ensuring cohesive integration between advertising, creative, and operational functions. As the leader of a team of Marketing Analysts, you will define strategic direction, testing methodologies, and client communications, closely working with Seller Operations to align advertising performance with pricing, content, and listing enhancements.

DescriptionAt Paired, we are a pioneering global staffing and recruiting agency dedicated to connecting exceptional talent with remote work opportunities. Our mission is to bridge the gap between skilled individuals worldwide and companies seeking their unique expertise.We're on the lookout for a dynamic Customer Support & Operations Specialist who thrives in a fast-paced startup atmosphere. This multifaceted role encompasses frontline customer support as well as critical operational duties to ensure our organization runs efficiently. As the face of our brand, you will assist users in navigating our services while managing essential operational tasks that contribute to our growth.Key Responsibilities: Deliver outstanding email-based customer support via Intercom, overseeing ticket management and implementing automations to enhance workflows. Manage operational activities such as CRM updates, maintaining documentation, and developing customer support templates. Engage with app store reviews and social media feedback (Meta, Instagram) using suitable templates and maintaining brand voice. Provide part-time weekend support for urgent customer inquiries and time-sensitive issues. Collaborate through Slack, addressing ad-hoc operational tasks as the company evolves.

Koyfin develops an analytics platform designed for financial advisors and individual investors, focusing on accessible and easy-to-use research tools. The company has been recognized for its rapid growth and high user satisfaction, with recent achievements including strong ratings on G2 and top marks in the Kitces industry survey. Role overview The Senior Customer Support & Operations Specialist acts as the primary contact for Koyfin users in Argentina. This role combines elements of support, customer success, and product feedback. The goal is to deliver a support experience that reflects the quality of Koyfin’s platform, helping deepen relationships with financial advisors and wealth management professionals. This position is well-suited for someone who brings empathy, initiative, and a sense of ownership to the user experience. What you will do Customer support Respond to user inquiries through email, help center, video calls, and phone, maintaining professionalism and care in every interaction. Identify and report bugs, collaborating with Product and Engineering teams to resolve issues. Collect and communicate customer insights and recurring feedback to inform improvements. Monitor support request trends and suggest changes to processes or products when appropriate. Handle ad hoc tasks related to customer success, client relationships, and broader company initiatives as needed. Customer success Assist with onboarding new users and advisor clients, helping them gain value from Koyfin’s platform quickly and confidently. Location This role is based in Argentina.

Role overview Workstate is looking for a Lead Frontend Developer to guide technical teams as they build user interfaces for web applications. This leadership role centers on frontend development and maintaining a high standard of user experience. The position is fully remote and open to candidates located in Argentina or Colombia who have the legal right to work in their country. What you will do Lead frontend teams throughout project delivery Design, develop, and refine user interfaces for web applications Maintain a strong focus on usability and a consistent user experience Work directly with clients, providing technical guidance and insight Stay current with new frontend technologies and suggest improvements Requirements Strong interest and experience in frontend technologies Background in leading teams or projects in a technical role Clear communication skills with both clients and team members Creative approach with a focus on quality and innovation Legally eligible to work in Argentina or Colombia

Join our innovative AI Special Forces team at darwin-ai! We are on the lookout for an enthusiastic and driven AI Support Specialist who is passionate about leveraging technology and artificial intelligence to enhance customer experiences. If you thrive on solving challenges, are exceptionally organized, and have a keen interest in AI and tech, we want you!In this pivotal role, you will serve as the first point of contact for clients facing challenges with their AI agents or requiring integration with external systems. You will engage directly with customers to address inquiries, troubleshoot technical issues, and collaborate with various internal teams including Customer Success, Onboarding, Product, and Engineering to ensure expedient and comprehensive solutions. Your contributions will be vital in fostering strong client relationships and enhancing their experience with Darwin AI.Your responsibilities will include: Providing prompt responses to customer inquiries via WhatsApp, email, and Slack to ensure high levels of customer satisfaction. Troubleshooting and resolving technical issues related to AI behavior, configuration, and API integrations. Monitoring alerts from internal tools and customer feedback on the Darwin platform. Collaborating closely with Product and Engineering teams, escalating complex issues, and contributing to product enhancements. Documenting support activities meticulously to maintain accurate records of issues and their resolutions. Identifying recurring problems and assisting in the development of internal documentation and FAQs. Working with Customer Success and Onboarding teams to ensure a seamless customer journey. Auditing AI conversations to identify bugs and opportunities for improvement. Ensuring that all critical feedback and issues are resolved within the specified SLA.

Job Title: Sales Team Lead (Open to All LATAM countries)Schedule: TBD (Expected PST) Please submit your resume in English only Overview:As a Sales Team Lead, you will take charge of guiding and inspiring a dedicated team to achieve exceptional sales performance. Your leadership will be key in assigning tasks, fostering collaboration, and ensuring all team members excel in their roles.Key Responsibilities:Oversee team performance, offering guidance, support, and constructive feedback to ensure goals are met.Coordinate and delegate tasks effectively, promoting teamwork to achieve collective objectives.Implement continuous training and coaching for the sales team, enhancing skills and keeping them informed on products and sales techniques.Assist in negotiating and securing high-value deals while addressing complex sales challenges.Manage the sales pipeline to maintain a consistent flow of prospects and oversee the sales process from lead generation to closure.Review customer communications to ensure alignment with brand standards.Develop resources and materials for team use with external partners.Observe introduction calls and provide feedback to enhance customer interactions.Monitor and analyze sales metrics and performance indicators to evaluate sales strategies and team effectiveness.Collaborate with various departments to ensure alignment with organizational goals and initiatives.Complete ad-hoc tasks as needed, including month-end responsibilities.

Join Precision for Medicine as we expand our operations across Mexico, Brazil, Argentina, Colombia, Chile, and Peru! We are actively seeking a Senior Feasibility Associate to enhance our team. In this pivotal role, you will be instrumental in managing pre-award, post-award, rescue, and standalone feasibility projects. You will conduct comprehensive global feasibility analyses to support our business development and operational strategies, ensuring the successful initiation and management of ongoing clinical trials. Your expertise will also assist in identifying suitable sites and contribute to innovative projects that maintain our competitive edge as a leading partner in the biotech and pharmaceutical sectors. Key Responsibilities Include: Conduct thorough pre-award feasibility analysis and contribute insights for RFPs, including competitive landscape assessments and recruitment metrics. Review clinical study protocols and client information for both US and international trials. Present feasibility findings and recommendations to business development teams and clients. Collaborate with internal and external stakeholders to aggregate and disseminate feasibility data. Engage in outreach to potential sites for pre-award opportunities. Participate in client calls and contribute to strategic discussions. Implement processes and standards for delivering high-quality feasibility projects. Support post-award feasibility initiatives and manage project teams to ensure compliance with client needs. Provide training resources and ensure the accuracy of survey data. Facilitate the site outreach process and contribute to feasibility progress meetings with sponsors. Collaborate with patient advocacy groups and site networks to enhance recruitment and project delivery. Analyze collected site data to ensure effective site identification.

Join the innovative team at Workstate as a Senior Frontend Developer! In this pivotal position, you will craft dynamic user interfaces and guarantee a seamless user experience across our web applications. Your enthusiasm for modern frontend technologies and commitment to delivering superior user experiences will help you excel at Workstate.We are on the lookout for developers who can inspire and engage our clients, while diving deep into frontend development and conceptualizing future enhancements. Our consultants are agile thinkers, devoted to fostering quality and innovation.This opportunity is available to residents of Argentina or Colombia with valid work authorization.

Join CookUnity as a Senior NetSuite Developer and leverage your expertise to drive innovation and efficiency in our systems. As a crucial member of our remote team, you will collaborate with cross-functional teams to enhance our NetSuite platform, ensuring it meets the evolving needs of our business.

Role Overview Hadley Designs is hiring an Ecommerce Support Specialist to help improve the online shopping experience for our customers. This remote position is open to candidates based in Argentina. What You Will Do Respond to customer questions and resolve issues related to orders and products Process orders and track their progress through our ecommerce system Troubleshoot problems on the platform and coordinate solutions Work to keep our ecommerce operations running reliably and efficiently What We’re Looking For Experience supporting customers, preferably in ecommerce Strong problem-solving skills and attention to detail Comfort with online tools and order management systems Clear communication and a proactive approach to challenges

Join Spines: The Leading Innovator in U.S. Book Publishing!At Spines, we are redefining the future of publishing through advanced technology and a deep commitment to authors. Our cutting-edge platform merges artificial intelligence with human insights, enabling writers to publish professionally in various formats and languages. We are dedicated to simplifying the complex publishing journey, making it accessible for every storyteller.Our mission is clear: to ensure that every great narrative finds its audience. We are building a diverse team passionate about transforming the publishing landscape and making a tangible difference for authors and readers alike.Are you ready to be part of our journey and help shape the future of creativity around the globe? Apply today!Position Overview: We are seeking a dedicated and compassionate Customer Support Representative to enhance our team. This role is perfect for individuals who excel at customer service, possess exceptional communication skills, and are adept with CRM and eCommerce platforms such as Salesforce, Metorik, and WooCommerce. The role includes managing customer interactions through calls, messages, and case management, and serving as the primary contact for clients during the post-publication phase. Flexibility in working hours, including evenings in EST and possible weekend shifts, is a key requirement.Key Responsibilities:Deliver outstanding customer support through phone, email, and chat channelsEfficiently handle a high volume of inquiries while maintaining professionalismUtilize Salesforce for case management, ensuring accurate tracking and follow-upAct as the primary point of contact for post-publication customer inquiries (e.g., royalties, copies, general questions)Communicate effectively with customers and internal teams to resolve issuesCollaborate with various departments to enhance processes and resolve challengesStay organized while multitasking across different tools and platformsQualifications:Proficient in spoken and written English with strong grammar and communication abilitiesPrior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce systemsExceptional organizational and multitasking capabilitiesStrong verbal communication skills, particularly for phone supportAbility to manage follow-ups and take ownership of customer casesWillingness to work flexible hours, including late nights and weekends in ESTCandidates must be based in Córdoba and prepared for a potential hybrid work model in the futureA reliable internet connection and a quiet workspace for remote communicationA collaborative team player who can also work independentlyAdvantages:Experience in a rapidly evolving industry focused on technology and creativity

Revenue Operations Associate - LATAM (Remote or Hybrid)About WhippyWhippy is at the forefront of revolutionizing business communication through AI. We empower organizations to enhance customer interactions using our intelligent AI Agents, making processes like customer support, marketing, and sales more efficient. With our cutting-edge Voice AI and Chat AI solutions, we help companies eliminate manual workflows, respond instantly to customer inquiries, nurture leads, screen applicants, and automate crucial interactions seamlessly.Our platform integrates AI-driven messaging with omni-channel automation, replacing outdated communication tools and enabling businesses to operate smarter, faster, and more effectively.This position is tailored for candidates based in Latin America, requiring full fluency in English to support our U.S. markets, with work hours aligned to Eastern Standard Time.Role OverviewWe are looking for a detail-oriented and proactive Revenue Operations Associate to enhance and maintain the operational framework of our revenue lifecycle. Your responsibilities will include ensuring accuracy in billing, contracts, customer usage data, and internal systems.In this hands-on role, you will collaborate closely with the CEO, managing daily revenue operations and alleviating operational burdens from leadership. Your work will directly influence revenue collection, data integrity, and operational efficiency across Sales, Support, and Billing.CompensationOn-Target Earnings (OTE): $2,000–$2,500 USD/monthBase Salary: $1,500 USD/monthVariable Component: Performance-based ($500–$1,000 USD/month)Work EnvironmentOpen to candidates in Latin AmericaOptions for remote or hybrid workPreference for candidates willing to work hybrid from our Buenos Aires office (WeWork Vicente López)Full English fluency is a mustSupported U.S. customer hours follow ESTKey ResponsibilitiesManage billing and contractsEnsure customer usage data is accurateMaintain internal systems and workflowsSupport leadership with operational tasks

The Role:The Salesforce (SFDC) Administrator plays a crucial role in managing our SFDC instance, focusing on the entire sales, customer success, and support cycle. Your mission will be to optimize sales processes and enhance internal customer experience by refining our tools, processes, and data management. You will be tasked with designing, configuring, and implementing innovative solutions within our SFDC platform and other tools in our Sales technology stack to provide a premier sales and customer success experience. You will oversee a diverse portfolio of projects, sprint tasks, urgent fixes, and daily responsibilities essential for ensuring business continuity and growth. Collaboration with our Sales, Marketing, and Finance teams on cross-functional initiatives will be key, as you gather requirements, define project scopes, and deliver actionable results. You will act as the functional owner for SFDC Sales, Service, and CPQ components, working directly with business stakeholders, project managers, and analysts to translate business needs into functional and technical requirements that can be implemented. We will rely on your expertise as a trusted advisor to help us maximize the benefits of SFDC and our other Sales and Customer Success tools, as you help shape the future of our Sales and Support technology stack.Why You’ll Love This Role:Reporting to the Manager of Customer Optimization Technology, you will collaborate with a diverse team of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators. You will engage in projects and initiatives that influence all areas of our organization and our end users. One week, you may focus on developing tools and processes to enable our sales team to quantify customer goals; the next, you could be creating automation to provide swift and efficient responses to Newsela teachers' support inquiries. Your contributions will empower our Sales and Customer Success teams to broaden Newsela's footprint, ultimately delivering engaging, culturally responsive learning content to K-12 students and educators nationwide.

Role overview Hopper is seeking a Senior Backend Engineer with a focus on API development. This remote position is open to candidates based in Argentina. The main responsibility is to design and build backend services that power Hopper’s travel platform. What you will do Design and implement backend APIs and services to support the platform Collaborate with engineering, product, and design teams to deliver features Develop scalable solutions that enhance the traveler experience and help achieve business objectives Location and remote work This role is fully remote and open to applicants residing in Argentina.

Join Our Dynamic Team at Valatam!At Valatam, we pride ourselves on connecting talented bilingual professionals from Latin America with prestigious global clients. Our commitment to excellence has earned us a Great Place to Work certification for 2025-2026, highlighting our dedication to fostering a supportive and thriving work environment.Your Role as a Marketing & Social Media AssistantAs a vital member of our team, you will enhance client engagement by executing creative and organized marketing strategies across social media platforms. This full-time position allows you the flexibility to work remotely from Argentina (Monday – Friday, 9 am – 5 pm EST).Key ResponsibilitiesDesign engaging content for LinkedIn, Instagram, and Facebook using Canva.Manage social media content calendars and schedule posts for optimal reach.Coordinate email marketing initiatives and analyze performance metrics.Assist in developing ad strategies and compiling performance reports.Implement comprehensive social media strategies.Undertake other related tasks as required.QualificationsFluency in English (C1/C2 level) and Spanish.1 to 3 years of experience in marketing support or social media management.Proficient in Canva, Mailchimp, and various analytics tools.Experienced with Google Workspace and Microsoft Office Suite.Exceptional communication and problem-solving abilities.A quiet home office setup with stable internet (≥ 10 Mbps down / 2 Mbps up) and a backup connection.A Bachelor’s or Associate’s degree is preferred.What We OfferCore Values: At Valatam, we embody ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (take ownership of commitments), and ENERGY (bring positivity daily). If these values resonate with you, you’ll thrive here.Competitive hourly rate of USD $696 – $1,044/month based on experience.Annual salary increments and discretionary bonuses (80% of clients award year-end bonuses).7 U.S. federal holidays and 4 paid PTO days.Monthly medical insurance stipend following induction.Birthday/anniversary bonuses and a gym/wellness allowance.Access to unlimited online fitness classes and participation in company events and holiday celebrations.Important Note: It is essential that candidates are fully available for the first four months of employment without any travel commitments to ensure a seamless onboarding process.

Salary Range: $2,200 - $6,000 per month (Gross in USD)About Sezzle:Sezzle is on a mission to financially empower the next generation by transforming the shopping experience. Through innovative technology and interest-free installment plans, we make shopping smarter and more accessible. We are not just changing how payments work; we are redefining the entire purchasing journey, enhancing merchant sales through improved conversions and higher order values. As we continue to innovate in the fintech and retail sectors, we seek passionate individuals to join our dynamic team. If you are excited about using technology to create game-changing experiences for consumers and merchants alike, we invite you to join us at Sezzle and be part of the future of shopping!About the Role:We are looking for a highly skilled and motivated Mobile Engineer to join our rapidly growing team. This role provides a unique opportunity to excel in a fast-paced environment with ample opportunities for career growth.

bullpen-talent seeks a part-time Graphic Designer & Video Editor to join the marketing team supporting clients in the hospitality industry. This remote role is open to candidates based in Argentina or anywhere in LATAM. The position involves hands-on work, producing daily marketing assets for digital, social, and web platforms. Role overview 10-20 hours per week with flexible scheduling Fully remote, with a preference for LATAM-based candidates Start date: ASAP What you will do Create marketing assets, including banners, graphics, web visuals, and advertising creatives Edit short-form videos for social media and paid campaigns Adapt content for use across social, ads, and web formats Handle light design tasks, such as business cards and simple layouts Deliver designs based on briefs and established brand guidelines Collaborate with team members in Asana, respond to feedback, and make revisions as needed Requirements Minimum 3 years of graphic design experience, especially in marketing Skilled in video editing, with a focus on short-form and social-first content Advanced knowledge of Adobe Suite (Photoshop, Illustrator, Premiere or After Effects) Comfortable using Canva for quick asset creation Strong understanding of layout, branding, and visual consistency Efficient work style while maintaining quality Fluent in English, both written and spoken Reliable and responsive in a remote work environment Preferred experience Background in creating content for ads or performance marketing Familiarity with hospitality, lifestyle, or consumer brands Experience with motion graphics bullpen-talent welcomes candidates who enjoy design and video editing and value working remotely with a collaborative team.