Customer Support Specialist - German Speaker

CandexIsrael

Hybrid Full-time

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Experience Level

Entry Level

Qualifications

QualificationsFluency in German (written and spoken) is required. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks. Proficiency in using ticketing systems and customer support tools. Demonstrated passion for customer service and a willingness to improve. A proactive approach to problem solving and customer engagement. Experience in a customer support role is a plus.

About the job

About Us

Candex is an innovative and rapidly expanding B2B fintech company dedicated to revolutionizing business transactions. Our state-of-the-art technology streamlines purchasing for enterprise clients, making it a fast and seamless experience. Proudly included in the ProcureTech 100 for Procurement Innovation, our SaaS platform and services are designed to enhance the purchasing journey for large organizations globally. With Candex, enterprise buyers benefit from a simplified purchasing process, vendors experience quicker payments, and procurement teams gain enhanced control over their transactions, creating a win-win scenario for all parties involved.

We cater to clients among the Global 2,000, including some of the largest and most prestigious corporations worldwide. With over $130 million raised from top-tier investors such as Goldman Sachs, JP Morgan, and American Express, Candex is poised for significant growth as we expand our global presence to nearly 50 countries. We invite enthusiastic and driven individuals to join our mission in transforming the way businesses interact and compensate their suppliers.

The Role

We are on the lookout for a Customer Support Specialist who is fluent in German and possesses exceptional communication skills. Reporting directly to our Support Team Leader, you will be responsible for addressing customer inquiries, suggesting effective solutions, and guiding users through our platform's features. Your role will encompass assisting both internal and external customers with their platform-related questions through our ticketing system. You will also triage incoming tickets and develop a strong proficiency with Candex's systems and technologies. Success in this position requires a passion for customer service, excellent time management skills, and the ability to build trust with clients. The ideal candidate will be a dedicated brand ambassador, committed to ensuring customer satisfaction at all times. This is a hybrid position based in our office in Ramat Gan, Israel.

About Candex

Candex is a pioneering global fintech company transforming B2B transactions. With a mission to simplify the purchasing process for enterprises, Candex offers cutting-edge technology solutions that enhance efficiency and satisfaction for buyers and vendors alike. Our growing presence in nearly 50 countries reflects our commitment to innovation and excellence in the procurement sector.

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