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Experience Level
Entry Level
Qualifications
Strong communication skills, both verbal and written. Ability to handle customer queries effectively and efficiently. Experience in customer support or a related field is preferred. Proficient in using customer support software and databases. Problem-solving mindset with a keen attention to detail.
About the job
Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.
About PitchBook Data
At PitchBook Data, we are committed to providing the best financial data and software solutions to our clients. Our London-based team thrives on collaboration and innovation, ensuring that we remain at the forefront of the industry. Join us and contribute to our mission of delivering exceptional insights and value to our customers.
About Axle Energy Axle Energy builds software that helps move energy consumption to times when electricity is cleaner and more affordable. The platform manages charging for vehicles, heating systems, and home batteries, with oversight of hundreds of thousands of energy assets. The company is scaling up to meet rising demand and currently shifts gigawatt-hour…
Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.
Join our dynamic team as a Part-Time Retail Inventory Specialist at Crossmark, where your attention to detail will make a significant impact on our store operations. You will be responsible for maintaining accurate inventory records, performing stock audits, and assisting with warehouse management tasks. This role is perfect for individuals with a passion for retail and a commitment to excellence.
Join our dynamic team as a Part-Time Retail Inventory Specialist where you will play a crucial role in managing inventory levels and ensuring optimal stock availability for our retail partners. This position offers flexible hours and the opportunity to work in a fast-paced, engaging environment.
XYZ Reality creates engineering-grade augmented reality solutions tailored for the construction industry. The company’s flagship product, The Atom headset, brings holographic technology directly to job sites, helping teams keep projects on track and within budget. With a team of more than 100 colleagues across the UK, US, and Europe, XYZ Reality partners with mission critical organizations and construction firms to support major building projects. Role overview Based in the London office, the Customer Support Specialist manages the entire customer support journey. The role centers on Freshdesk and AI-driven processes, acting as the main point of contact for customer inquiries. Using tools such as Claude, the specialist streamlines ticket handling and works to improve service quality. This position values strong organizational skills, initiative, and a genuine interest in how AI can shape support operations. Main responsibilities Manage customer support tickets in Freshdesk, meeting or surpassing service level agreements (SLAs). Set up, maintain, and refine Freshdesk workflows, automation, knowledge bases, and reporting dashboards. Integrate AI to enhance ticket triage, categorization, and routing. Develop and maintain AI-assisted support pipelines using tools like Claude to automate first responses, summarize tickets, and suggest resolutions. Act as a key link between customers and internal teams (Engineering, Product, Sales), ensuring effective escalation and resolution of complex issues. Build strong relationships with stakeholders throughout the company. Share regular updates on support performance, customer satisfaction (CSAT/NPS), and sentiment with senior management. Investigate recurring issues through root cause analysis and collaborate with Product and Engineering to implement solutions. Represent the customer perspective internally, identifying opportunities to improve support processes, tools, and AI integration.
Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.
Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.
Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.
Join our dynamic team at Crossmark as an Event Specialist! We are seeking enthusiastic individuals to represent our brand and engage with customers at various events. As an Event Specialist, you will be responsible for creating memorable experiences and driving product awareness.This part-time role offers flexible hours, allowing you to balance work with your personal life while gaining valuable experience in event marketing.
Join our dynamic team as an Event Specialist and be at the forefront of exciting events and promotions! This part-time position offers the perfect opportunity for individuals passionate about engaging with customers and promoting brand experiences. As an Event Specialist, you will play a vital role in executing successful events that resonate with target audiences.
Join our dynamic team at Crossmark as a Part-Time Retail Inventory Specialist! In this role, you will be responsible for maintaining accurate inventory records, conducting stock counts, and ensuring that our products are well-organized and easily accessible. This position is ideal for individuals who are detail-oriented and enjoy working in a fast-paced retail environment.
Join our dynamic team as a Part-Time Retail Inventory Specialist and play a crucial role in ensuring optimal inventory management within retail environments. In this position, you will be responsible for conducting inventory audits, maintaining accurate stock levels, and facilitating seamless communication with store management. Your keen attention to detail and organizational skills will be essential as you help enhance the shopping experience for customers.
Join our dynamic team as a Part-Time Retail Inventory Specialist in London! In this role, you will be responsible for managing inventory levels, ensuring product availability, and maintaining accurate records. Your attention to detail and organizational skills will help us maintain our high standards of customer satisfaction.
Join our dynamic team as a Part-Time Retail Inventory Specialist at Crossmark. In this role, you will play a vital part in ensuring the accuracy and efficiency of our inventory management processes. Your responsibilities will include conducting stock counts, maintaining inventory records, and assisting in the organization of merchandise in retail environments.
As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.
Transforming Healthcare CommunicationAt Accurx, we envision a healthcare system where communication flows effortlessly among all parties involved in patient care, including the patients themselves. We believe that every NHS staff member should leverage our innovative software to achieve this goal.As a User Support Specialist at Accurx, you will serve as a crucial nexus between our advanced communication technology and the healthcare professionals on the ground. With over 98% of GP practices utilizing our products, your contributions will have a significant impact on the healthcare experience of millions of patients across the UK. Your primary objective will be to ensure that doctors, nurses, and administrative staff can navigate our platform effortlessly, enhancing the quality of patient care.Key Challenges You Will AddressHigh-Impact User Support: You will be the first point of contact for users via Intercom, providing clear, empathetic, and solution-oriented support to ensure their workflows remain uninterrupted.Technical Troubleshooting: Addressing software bugs and feature inquiries will be your responsibility, ensuring the platform operates smoothly in clinical environments.Influencing Product Development: You will collect valuable insights from users, sharing their suggestions and concerns with our product teams to inform our future developments.Cross-Functional Collaboration: As a product expert, you will lead collaborative User Support shifts, fostering knowledge-sharing to keep our team aligned with user experiences.Ensuring Clinical Excellence: Each query will be handled with the precision that healthcare demands, upholding high standards for data integrity and safety.Essential QualificationsA genuine passion for enhancing healthcare and making a positive impact on people's lives.Experience in user or customer support, particularly with platforms like Intercom, Zendesk, Freshdesk, or similar chat tools.Strong communication skills to effectively interact with diverse stakeholders, including GPs, receptionists, patients, and product managers.A keen interest in mastering new systems and becoming proficient in a rapidly evolving tech environment.Experience in a healthcare setting is advantageous but not mandatory; we value your mindset over your resume.
Join our dynamic team as an Event Specialist and play a crucial role in delivering exceptional experiences at various events. This part-time position offers the perfect opportunity for individuals who are passionate about engaging with the public and promoting brand awareness.Key Responsibilities:Attend and actively participate in events to promote our brand.Engage with attendees to create memorable experiences.Collect feedback and report on event performance.
Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.
Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.
Join our dynamic team as a Part-Time Retail Inventory Specialist in London! In this role, you will be pivotal in managing inventory levels, ensuring optimal product availability, and executing stock-related tasks in retail environments.We are looking for detail-oriented individuals who thrive in fast-paced settings and are passionate about providing excellent service. Your contributions will directly impact the shopping experience of our customers.