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Experience Level
Entry Level
Qualifications
Qualifications:Strong communication skills, both verbal and written. Basic technical knowledge or willingness to learn. A customer-centric mindset with a passion for helping others. Ability to work in a fast-paced environment and manage multiple tasks.
About the job
About the Role
Vusion Group SA is looking for a Customer Support Technician based in Ciudad de México. This entry-level position focuses on after-sales support and migration services. The role centers on helping customers with their questions and building strong relationships through reliable assistance.
Main Responsibilities
Deliver technical support to customers using multiple communication channels.
Troubleshoot and resolve customer issues promptly.
Work with the After Sales Migration & Support team to improve customer satisfaction.
About Vusion Group SA
Vusion Group SA is a leading provider of innovative solutions in the technology sector. With a focus on customer satisfaction and after-sales support, we strive to create positive experiences for our clients. Join us to be part of a dynamic team that values growth and excellence.
Who We Are:SupportYourApp is a pioneering leader in Support-as-a-Service, collaborating with renowned tech companies and industry giants such as MasterCard, Calm, and MacPaw since 2010. Our operations span over 30 countries, delivering secure customer and technical support in 60 languages across a multitude of sectors. Imagine being part of a dynamic team th…
Full-time|Remote|Remote — Mexico City, Mexico City, Mexico
SupportYourApp partners with leading tech brands to deliver secure customer and technical support in more than 60 languages. With a presence in over 30 countries, the company serves SaaS, software, and hardware clients across a range of sectors. Role overview This Bilingual Customer Support Consultant position is remote, based in Mexico City, and open to candidates across LATAM. The team values a multicultural environment and a People First management style. Working from home, team members have the chance to develop new skills and pursue ambitious goals while supporting clients worldwide. Main responsibilities Provide customer support through phone, chat, and email channels Respond to questions about check-ins, access issues, and troubleshoot incidents such as A/C problems or neighbor complaints Help manage the support ticket backlog and work toward timely resolutions Build and sustain strong relationships with customers Stay updated on new support tools and technologies Handle sensitive customer data with care and confidentiality Apply current customer satisfaction practices Maintain a thorough understanding of client solutions and meet established KPIs Assist internal teams as they navigate operational challenges Requirements Native Spanish speaker Comfortable working remotely Interest in supporting global clients in a professional, people-focused setting
Join the DATAMARK, Inc. Team as a Remote Bilingual Customer Support Agent!Are you fluent in both French and English? Do you have a knack for delivering exceptional customer experiences? If so, we invite you to be a part of our dedicated team at DATAMARK, Inc.! In this role, you will be instrumental in connecting our organization with a diverse clientele, addressing inquiries, disseminating information, and resolving issues in both languages.Your primary responsibility will be to manage customer interactions through various channels, including phone, email, and chat. You will play a vital role in ensuring each customer enjoys a smooth and pleasant experience while upholding DATAMARK's high standards of service excellence.Key Responsibilities: Provide outstanding customer service in both French and English. Respond to customer inquiries, offer product and service information, and resolve issues swiftly. Accurately document all customer interactions within our systems. Identify customer needs and customize solutions accordingly. Collaborate with team members to meet and exceed customer service targets. Stay informed about product offerings to deliver precise information to customers.
Become a vital part of the DATAMARK team as a Bilingual Technical Support Agent!If you have a passion for technology and a desire to assist others, we want you! In this role, you will deliver outstanding technical support to our clients, ensuring their concerns are addressed swiftly and effectively.Your core responsibilities will involve diagnosing software and hardware problems, guiding users through detailed solutions, and meticulously documenting technical processes. You will significantly contribute to our high customer satisfaction levels through clear communication and effective problem-solving.Key Responsibilities:Diagnose and resolve technical issues related to software, hardware, and networking.Respond to client inquiries via phone, email, and chat with professionalism and empathy.Assist users with the installation and configuration of software or hardware solutions.Record ongoing issues and resolutions in our ticketing system to monitor progress.Collaborate with team members to share insights and effective solutions.Stay updated on the latest technology trends and product information.If you're eager to utilize your technical expertise and join a dynamic team, we invite you to apply!
Join our dynamic team at Lyra Health as a Bilingual Emotional Consultant, where you will play a pivotal role in supporting individuals on their mental health journeys. You will leverage your expertise to provide compassionate guidance, helping clients navigate emotional challenges effectively.In this role, you will conduct assessments, develop personalized plans, and facilitate therapeutic sessions, all while communicating fluently in both English and Spanish. Your contributions will directly impact the well-being of our clients, allowing them to achieve their personal goals within a supportive framework.
Join DATAMARK, Inc., a leader in customer service excellence, as a Bilingual Customer Service Representative (CSR). In this dynamic role, you will engage with customers, answering their inquiries and providing insightful information about our products and services. Your exceptional bilingual communication skills in English and Spanish will be key to assisting our diverse customer base.Your primary responsibilities will include managing customer inquiries through various channels such as phone, email, and chat. You will also be tasked with maintaining accurate customer records, updating account details, and promptly escalating complex issues to designated team members. Striving for customer satisfaction and ensuring a positive experience will be at the heart of your role.
Full-time|On-site|México, Ciudad de México, Mexico
Estamos en la búsqueda de un Ingeniero de Soporte Técnico L2 bilingüe, quien será responsable de proporcionar asistencia técnica a nivel 2 en un entorno dinámico y en constante evolución. Este rol implica colaborar con el equipo de soporte técnico y trabajar directamente con los usuarios finales para resolver problemas técnicos de manera eficaz.
ABOUT OPORTUNOportun (Nasdaq: OPRT) is a purpose-driven financial services firm dedicated to making financial success attainable for our members. We provide innovative borrowing, saving, and budgeting solutions that empower individuals to build a brighter financial future. To date, Oportun has facilitated over $21.3 billion in responsible credit and saved our members more than $2.5 billion in interest and fees, helping them save an average of over $1,800 each year.WORKING AT OPORTUNJoining Oportun means becoming part of a team that champions a diverse, equitable, and inclusive culture where everyone feels valued and encouraged to express their viewpoints. This commitment to inclusivity is directly linked to our organizational success and our mission to provide affordable credit to those underserved by traditional financial systems. We actively support our inclusive culture through various employee resource groups.POSITION OVERVIEWThe Bilingual Customer Service Agent is expected to exhibit a strong sense of urgency in handling calls and resolving inquiries across multiple communication channels, including phone, email, and chat.
Who is Tenable?Tenable® is the leading company in Exposure Management, empowering over 44,000 organizations worldwide to comprehend and mitigate cyber risks. Our innovative solutions support a significant portion of the Fortune 500, Global 2000, and numerous government entities. Join us on this exciting journey!Why Choose Tenable?At Tenable, our greatest asset is our people! Our team collaborates to create and enhance top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As part of our #OneTenable team, you will collaborate with some of the industry's most skilled and passionate individuals, equipped with the resources needed to make a meaningful impact. Together, we achieve remarkable results!Your Role:As a vital member of our Technical Support Team, you will connect our cutting-edge products with our customers, addressing real-world technical challenges. You will provide exceptional support for our advanced vulnerability assessment and compliance auditing software, showcasing your expertise in complex customer environments. From assisting customers in their initial use of the Nessus scanner to navigating detailed log correlation and real-time vulnerability analysis, your contributions will be instrumental in reducing cyber risks and closing the Cyber Exposure gap.Your Opportunities:Collaborate and build strong relationships with the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations.Troubleshoot, analyze, and resolve customer technical inquiries, ensuring prompt solutions.Employ remote troubleshooting techniques to diagnose and rectify issues.Analyze vulnerability scan results, system audits, and log events.Assist customers in interpreting vulnerability scan results and provide clear, actionable guidance to expedite issue resolution.Reproduce customer software issues in a controlled lab environment for engineering evaluation.Capture customer feedback effectively and relay it to Product Management and Research & Development.Maintain comprehensive knowledge of Tenable products and information security best practices.
ABOUT OPORTUNOportun (Nasdaq: OPRT) is a purpose-driven financial services company dedicated to helping its members achieve their financial aspirations. Through intelligent borrowing, savings, and budgeting tools, Oportun empowers individuals to confidently pursue a better financial future. Since its inception, Oportun has provided over $21.3 billion in responsible credit, saving its members more than $2.5 billion in interest and fees, and enabling them to set aside an average of more than $1,800 annually.JOINING OPORTUNAt Oportun, you will be part of a unique team experience that promotes a diverse, equitable, and inclusive culture where every voice matters. This inclusive environment contributes directly to our organizational success and our mission of delivering accessible credit services to underserved communities. We celebrate our diversity through various employee resource groups.POSITION DESCRIPTIONAs a Bilingual Customer Service, Sales, or Collections Agent, you will specialize in assisting clients through phone calls or other digital means, addressing general inquiries or executing specific processes related to the company's services.
Join our dynamic team at Accor Hotels as a Bilingual Receptionist, where your skills in both English and Spanish will be key to providing exceptional guest experiences. You will be the first point of contact for our visitors, ensuring a warm and welcoming atmosphere. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and providing information about the hotel services. We are looking for a friendly, organized individual who can thrive in a fast-paced environment.
At Paystand, we are pioneers in decentralized finance (DeFi), transforming the way businesses manage their financial operations. With vibrant hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are at the forefront of a global financial revolution. Proudly listed on the Inc. 5000 for five consecutive years, we are among the fastest-growing companies shaping the future of finance.Our Expanding Ecosystem: Paystand is more than just a company; it's a growing global network. With strategic acquisitions like Teampay, a leader in spend management, and Yaydoo, a premier AR and AP platform in Latin America, we are building a comprehensive ecosystem aimed at revolutionizing financial operations and driving growth for businesses worldwide.Why Paystand?What We Do: By leveraging blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, cut transaction costs, and unlock new revenue opportunities for businesses.Why We Do It: Our mission is to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B transactions.How We Do It: As leaders in the DeFi movement, we set trends instead of following them. If you are passionate about shaping the future of fintech and eager to redefine what financial technology should be, Paystand is where you can make a notable impact.Join Us: Become part of something greater. Join Paystand and help us lead the financial revolution.Director of Customer SupportOwn Support. Stabilize performance. Build for scale.Paystand is developing a modern Customer Operations engine aimed at delivering consistent, high-quality outcomes in a complex environment. Customer Support serves as the frontline of this system.We are seeking a Director of Customer Support to take complete ownership of execution, restore predictability, and build the operational foundation required for scalability.This is a hands-on, problem-solving leadership role. You will operate...
Join the #TeamDespegar, a collective of dedicated professionals committed to crafting unforgettable travel experiences that enrich lives. We believe in teamwork, involvement, and the courage to learn from our mistakes as we strive for excellence.#TeamDespegar embodies growth, development, and relentless pursuit of goals. We innovate, create, and learn from our challenges, establishing ourselves as the leading travel platform in Latin America.We tackle complex issues and develop cutting-edge technological solutions to stay ahead in the travel industry.We have an exciting opportunity for those who:- Are proactive in their professional development and aim to maximize their talent.- Excel at information centralization and aspire to create high-quality solutions.- Are natural motivators and dedicated to making things happen.- Are ambitious, competitive, and consistently seek to surpass expectations.Grupo Despegar is one of the fastest-growing companies in its field, always leading the way while seeking to gather talent aligned with our ideology to create unforgettable experiences for all our clients. We invite you to join our amazing team as a:Bilingual Airport Receptionist.What do we seek?Greet and assist passengers upon their arrival at the airport according to our quality and service standards.What do you need?- Basic English proficiency.- Strong communication skills.- Service-oriented attitude.- Customer service experience.- Dynamic personality.- Availability to work flexible hours.What do we offer?Transportation provided.
Full-time|MXN 10.5K/mo - MXN 10.5K/mo|Remote|Remote — Mexico City, Mexico
Join the dynamic team at Keywords Studios Mexico as a Videogames Customer Support Specialist, focusing exclusively on written support. This role is ideal for individuals who excel in communication and enjoy assisting players through non-verbal channels.POSITION SUMMARY:As a part of the Player Support team, you will engage with players to resolve issues related to account recovery, gameplay inquiries, and more, all while delivering exceptional customer service via chats, emails, and tickets.
Are you passionate about assisting others and tackling challenges head-on? Join our vibrant team at Hireframe, where we pride ourselves on delivering exceptional products that are cherished by countless small businesses. As a Technical Support Representative, you will play a crucial role in addressing software queries from our valued clients. Working remotely, you will collaborate with a dedicated team of six representatives and report directly to our VP of Customer Success & Customer Support Team Lead.Key Responsibilities: Engage with customers through phone, email, and chat, with a focus on email communications. Deliver informed and accurate responses to inquiries related to our innovative gym management software. Develop in-depth expertise in our software solutions. Work alongside our engineering team to troubleshoot and resolve software-related issues. Ideal Qualifications: Fluent in English with exceptional verbal, written, and interpersonal communication skills. 1 to 3 years of experience in a customer service role. Strong organizational skills with the ability to manage multiple tasks and priorities. Quick learner, able to grasp complex software functionalities. Comfortable with remote work dynamics. Familiarity with collaboration tools like Slack and ticketing software such as CRM platforms (e.g., Hubspot).
Join our dynamic team at hireframe as a Customer Support Representative, where your proactive approach and customer-centric mindset will play a vital role in supporting our grocery retail partners. In this essential position, you will ensure that our clients receive timely, empathetic, and effective assistance through various communication channels, including phone, chat, and email. You will oversee the complete customer experience, addressing issues, providing clear communication, and maximizing the utility of our SaaS platform.This fast-paced and dynamic role requires you to work independently, make informed decisions, and confidently navigate ambiguity. You will collaborate with internal teams, striving to enhance processes, documentation, and overall customer satisfaction.Key ResponsibilitiesDeliver timely and empathetic support to customers via phone, chat, and email, consistently building trust and confidence in every interaction.Troubleshoot product and process-related issues, utilizing multiple tools and systems to identify root causes and implement solutions.Take ownership of customer inquiries from initiation to resolution, escalating only when necessary, while maintaining accountability for the customer experience.Thoroughly document all customer interactions in HubSpot to ensure visibility and continuity across the team.Proactively follow up with customers to confirm issue resolution and close the loop on open inquiries.Identify and report recurring support issues to Product, Engineering, and Operations teams, contributing to continuous improvement efforts.Assist in creating and refining knowledge base articles to enable customers and teammates to access self-service solutions promptly.
About the Role Vusion Group SA is looking for a Customer Support Technician based in Ciudad de México. This entry-level position focuses on after-sales support and migration services. The role centers on helping customers with their questions and building strong relationships through reliable assistance. Main Responsibilities Deliver technical support to customers using multiple communication channels. Troubleshoot and resolve customer issues promptly. Work with the After Sales Migration & Support team to improve customer satisfaction.
ABOUT OPORTUNOportun (Nasdaq: OPRT) is a purpose-driven financial services company that aims to make financial goals attainable for its members. We provide intelligent solutions for borrowing, saving, and budgeting, empowering individuals to confidently build a brighter financial future. Since our inception, we have disbursed over $21.3 billion in responsible and affordable credit, saved our members more than $2.5 billion in interest and fees, and assisted in setting aside an average of over $1,800 each year. WORKING AT OPORTUNJoining Oportun means being part of a unique team that promotes a diverse, equitable, and inclusive culture where everyone feels valued and encouraged to share their viewpoints. This inclusive environment is pivotal to our organizational performance and our mission to provide affordable credit to those traditionally overlooked by the financial sector. We actively celebrate and support our inclusive culture through various employee resource groups.POSITION OVERVIEWThe Bilingual Contact Center Agent is expected to have a strong sense of urgency while managing calls or resolving cases through various communication channels such as phone, email, and chat.
Role overview ApolloIO is hiring a Customer Support Team Lead to oversee a group of support professionals in the Mexico City office. This position centers on improving customer satisfaction and making support operations more efficient. What you will do Supervise and mentor customer support team members Provide training and guidance to help staff deliver high-quality service Serve as the main connection between customers and product teams Represent customer interests and support ongoing service improvements Location This role is fully onsite at ApolloIO's Mexico City office.
Bosch Global Software Technologies Private Limited
Full-time|On-site|Guadalajara
Join Bosch as a SAP SCM IT Support Desk Consultant specializing in Logistics. In this pivotal role, you will be responsible for advanced functional and technical triage within a dynamic warehouse and distribution systems environment. Acting as a key escalation point between Level 1 support and Level 3 vendor teams, you will conduct thorough root cause analyses spanning infrastructure, applications, integrations, processes, and data layers.To excel in this position, you will need to demonstrate strong technical expertise in IT infrastructure, system integrations, warehouse management systems, automation, and enterprise application support.Key Responsibilities:• Execute incident triage and technical diagnostics across: - Network infrastructure (LAN/WAN connectivity, latency, firewall dependencies) - Server environments (Windows/Linux, virtualized infrastructure) - Database platforms (query validation, data integrity checks, transaction failures) - Automation flow (AutoStore, Conveyors) - BY WMS application functionality and configuration - API, middleware, and interface integrations - Data flow and message queue failures - User access, permissions, and role-based security issues• Conduct root cause analysis to determine incident origins including: - Infrastructure (network/server/database) - Application defects or configuration issues - Integration/interface failures - Data inconsistencies or corruption - End-user process or transactional errors• Escalate issues based on system ownership: - AutoStore software defects → External vendor support. - BD product or service-related system issues → Appropriate BD technical teams. - Infrastructure-related issues → Internal IT infrastructure teams. - User process gaps → Coordinate with operations and provide technical guidance.• Analyze system logs, database records, interface transactions, and error messaging to identify failure points.• Collaborate with cross-functional IT teams (network, infrastructure, application development, vendors) to ensure prompt resolution.• Maintain meticulous documentation of incidents in ITSM, including technical analysis notes and resolution records in ticketing systems.• Identify recurring system issues and recommend technical remediation or permanent solutions.
