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Customer Training Specialist | Housing at EliseAI

EliseAINew York CityNew
On-site Full-time $90K/yr - $120K/yr

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Experience Level

Experience

Qualifications

QualificationsProven experience in customer training, onboarding, or a related field. Excellent communication and presentation skills. Ability to adapt training methods to cater to different learning styles. Strong technical skills and familiarity with AI technologies is a plus. A proactive approach to problem-solving and client engagement.

About the job

About EliseAI

EliseAI is at the forefront of transforming essential sectors such as housing and healthcare. We recognize the universal need for housing and accessible healthcare, and we strive to make these vital services more attainable.

By skillfully integrating AI agents into established workflows, we enhance operational efficiency, cut costs, and elevate the overall user experience.

Housing: We simplify the rental journey by streamlining apartment tours, lease signings, maintenance requests, and ongoing communication with property management, ensuring that all housing needs are met in one seamless platform.

Healthcare: EliseAI facilitates appointment scheduling, completion of intake forms, and enhances patient-provider communication, allowing users to prioritize health over administrative tasks.

At EliseAI, we empower organizations to minimize manual processes, enhance accessibility, and provide a cohesive experience across critical services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.

The Role

We are seeking a dedicated Customer Training Specialist to oversee a smooth onboarding experience for our clients as they implement our solutions. Collaborating closely with the Director of Customer Success and other departments, you will design and execute effective onboarding strategies. This position demands a combination of direct customer engagement, content creation, technical knowledge, and a proactive mindset to gather and apply client feedback.

Key Responsibilities

  • Lead comprehensive onboarding sessions with both new and existing clients, ensuring they fully understand our products and how to effectively utilize them.

  • Create and deliver engaging training experiences, both in-person and virtually, customized to meet the unique needs of each client.

  • Regularly solicit feedback from clients during the onboarding process, identifying improvement opportunities and implementing solutions to address any challenges.

  • Serve as a liaison between clients and internal teams, advocating for client requirements and contributing to product improvements based on user insights.

About EliseAI

EliseAI is dedicated to revolutionizing critical sectors by making housing and healthcare more accessible through innovative AI solutions. Our mission is to enhance efficiency, reduce costs, and improve user experiences across essential services.

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