Qualifications
Minimum of 2 years of experience in Customer Experience, Community Management, or Social CX for a DTC or e-commerce brand. Proficient in managing customer inquiries through social media channels. Exceptional written communication skills with a customer-first approach. Familiarity with e-commerce platforms, preferably Shopify, and CX tools like Gorgias or Zendesk. Able to manage a high volume of messages while ensuring quality responses. Strong problem-solving abilities, especially in sensitive or escalated customer situations. Experience in the beauty, personal care, or lifestyle sectors is highly desirable.
About the job
Join the #remoteworkrevolution as a CX & Media Community Manager! In this dynamic role, you will be the frontline voice of our fast-growing DTC beauty and personal care brand, managing customer interactions across social media platforms.
Your primary responsibilities will include handling inbound messages, comments, and DMs, resolving customer inquiries, and enhancing the customer journey from discovery to post-purchase support. While this role emphasizes customer experience over content creation, your ability to engage with our vibrant online community will be key.
About Careers Activate Talent
We are a rapidly growing direct-to-consumer beauty and personal care brand with a strong emphasis on social engagement and community interaction. Our brand thrives on high customer interaction across various social platforms, ensuring that customer experience remains a cornerstone of our growth strategy.
