Data Operations & Support Specialist - Banking

ssc-hrCairo, Cairo Governorate, Egypt

On-site Full-time

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Experience Level

Experience

Qualifications

Technical Skills & Qualifications:Proficiency in SQL for querying, validation, and troubleshooting. Experience in database performance monitoring, analysis, and troubleshooting. Familiarity with job scheduling tools (e.g., Control-M, Autosys, Cron, Airflow) and ETL workflows. Understanding of incident, problem, and change management frameworks (e.g., ITIL practices). Basic scripting knowledge (e.g., Shell, Python) is advantageous. Exposure to cloud data environments (e.g., AWS, Azure, or GCP) is a plus. Preferred Qualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field. A minimum of 2 years of experience in data operations, technical support, or database administration. Exceptional attention to detail, strong problem-solving skills, and ability to thrive in a fast-paced environment. Excellent communication skills for effective collaboration across technical and business teams.

About the job

Join our dynamic team as a Data Operations & Support Specialist, where you will play a critical role in managing data processes on a daily basis. Your expertise will ensure the reliability, performance, and quality of our data systems. The ideal candidate will possess advanced SQL skills, a solid grasp of operational support workflows, and hands-on experience in monitoring and troubleshooting database and batch processing environments.

Primary Responsibilities:

Oversee and manage daily data loads, ETL jobs, and scheduled batch processes to guarantee timely execution.
Diagnose, analyze, and troubleshoot data-related issues and system errors, collaborating with technical teams for prompt resolutions.
Ensure data availability, integrity, and quality to meet business reporting and analytics requirements.
Develop and refine operational runbooks, document procedures, and standard operating processes for data support activities.
Work closely with data engineering, analytics, and infrastructure teams to address and resolve complex incidents.
Engage in incident, problem, and change management processes, ensuring proper tracking and communication of issues and enhancements.
Support performance tuning of database queries and job optimization to enhance system efficiency.

About ssc-hr

At ssc-hr, we pride ourselves on delivering top-notch data solutions and support that empower businesses to make informed decisions. Join our innovative team and be part of a thriving organization that values expertise and collaboration.

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