Database Administrator - Proactive Pipeline

Pakistan Mobile Communication Limited (PMCL)Islamabad, Islamabad Capital Territory, Pakistan

On-site Full-time

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Experience Level

Experience

Qualifications

Experience and Educational Requirements:Bachelor's degree in Computer Science or a related field.3 to 6 years of experience in database administration, information technology, or database architecture. Proficiency in Linux, HP-UX, Solaris, and Windows Server environments. Extensive experience with database technologies such as MySQL, MariaDB, MS SQL, PostgreSQL, MongoDB, and Cassandra. Soft and Technical Skills:Proactive approach with strong troubleshooting skills. Aptitude for building robust relationships with internal and external teams. Excellent understanding of various database systems including MySQL, SQL Server, PostgreSQL, MariaDB, MongoDB, and Cassandra.

About the job

Grade Level: L2

Location: Islamabad

About the Role:

The Database Administrator Team is an integral component of the BSS Infrastructure Team, tasked with comprehensive database management including planning, installation, maintenance, and operational oversight. This role emphasizes the deployment of innovative technologies to ensure continuous database availability, reliability, and up-to-date configurations.

The position reports to the Manager of Database Services and collaborates with a skilled team of six members.

Key Responsibilities:

Install and enhance the performance of database servers.
Develop and implement processes to optimize database security.
Establish and uphold database standards.
Conduct performance tuning of database systems.
Install, upgrade, and manage database applications efficiently.
Diagnose and troubleshoot database errors effectively.
Advise on and implement emerging database technologies.
Create and manage insightful database reports, visualizations, and dashboards.
Automate repetitive database tasks to improve efficiency.
Provide on-call support as required.
Possess expert knowledge in multi-node clustering and other high availability/disaster recovery techniques.
Experience in installation, configuration, upgrading, administration, monitoring, troubleshooting, cloning, patching, and backup/restore of databases.
Perform regular database maintenance for optimal performance.
Conduct tests and evaluations to ensure data security, privacy, and integrity.

Key Deliverables:

Enhance processes through automation adhering to industry best practices.
Deliver services in alignment with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Jazz promotes equal employment opportunities, supporting a diverse and inclusive workplace for all employees.

About Pakistan Mobile Communication Limited (PMCL)

Pakistan Mobile Communication Limited (PMCL), known for its commitment to innovation and excellence in telecommunications, fosters a collaborative and inclusive environment. We aim to provide exceptional services and technology-driven solutions to our customers.

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Key Account Manager at prime-system | Islamabad

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Job Title: Key Account ManagerExperience Required: 6+ yearsLocation: Islamabad/LahoreShift Timings: 5 PM – 2 AM PKT Role OverviewWe are looking for a passionate and results-driven Key Account Manager to lead and manage comprehensive service delivery for one of our key client accounts. This pivotal role is focused on ensuring flawless operations, upholding superior service standards, and enhancing overall client satisfaction.The successful candidate will act as the main point of contact between our client and internal teams, ensuring cohesive collaboration, operational efficiency, and a consistent delivery of excellence. Key ResponsibilitiesServe as the primary point of contact for the client regarding all service delivery issuesOversee and manage the deployment of resources, ensuring high performance, effectiveness, and engagementGuarantee consistent and top-tier service delivery aligned with established SLAs and KPIsDevelop, maintain, and enhance long-lasting client relationshipsProactively pinpoint risks, deficiencies, and opportunities for ongoing improvementEnhance client satisfaction and retention through proactive communication and service evaluationsCollaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure seamless executionMonitor, assess, and present performance metrics, reports, and insightsEnsure compliance with internal processes, standards, and client expectationsEffectively manage escalations, ensuring timely resolution and stakeholder alignmentRequirementsBachelor’s degree in Business, IT, or a relevant field6+ years of experience in Account Management, Service Delivery, or Client Success rolesPrevious experience with a Managed Service Provider (MSP) or IT services organization is essentialProven track record in managing mid-to-large scale teamsOutstanding communication, presentation, and stakeholder management skillsStrong analytical and problem-solving abilitiesCapability to excel in a fast-paced, client-focused environmentExceptional organizational and multitasking skills

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