About the job
- Configure, troubleshoot, and deploy T-GAIA Chatbots as a cloud service alongside other GenAI products and enablers.
- Maintain and oversee the Chatbots and their underlying frameworks and pipelines.
- Ensure compliance with SLA levels for the Chatbots, particularly concerning capacity and performance.
- Oversee SLA adherence for the T-GAIA platform.
- Document current operational statuses comprehensively.
- Support Incident, Problem, and Change Management processes to ensure smooth operations.
- Enhance the monitoring and alerting capabilities of the T-GAIA Framework and deployed Chatbots.
- Assist internal customers by resolving Service Desk Tickets.
- Deploy and manage use cases utilizing GitLab pipelines.
- Conduct administrative tasks including user management and technical tasks such as network configuration, IaC deployment, and service monitoring.
- Establish and maintain the Jira Service Desk and internal Wiki/documentation systems.
- Manage internal customer communications, including updates and roadmap discussions.
- Assist with MS Azure Cloud tooling and pipelines (deployment, monitoring, logging, security, IAM).
- Develop foundational operational standards for hosting and support (e.g., SLAs, alerts, coverage).
- Perform quality assurance checks for billing accuracy, security, and compliance.
- Gather internal requirements for Platform and Chatbot Operations and coordinate discussions with CCOE.
