Join New Era Technology, where our commitment to putting people first drives everything we do. With a global workforce of over 3,000 dedicated professionals, we strive to cultivate an inclusive environment where every individual feels valued, empowered, and inspired to achieve their personal and professional goals. Our mission is to provide secure, end-to-end technology solutions that connect people, places, and information seamlessly.At New Era, you will immerse yourself in a collaborative culture that emphasizes your growth and development. Work alongside a team of industry-certified experts, benefit from continuous training opportunities, and enjoy a competitive benefits package. Guided by our core values of prioritizing people, fostering continuous learning, and thriving through collaboration and inclusion, we empower our employees to deliver exceptional service to our clients.If you are ready to make a meaningful impact in a supportive and growth-oriented environment, we invite you to apply today and help us shape the future of work—together.What is the roleThe Service Coordinator plays a vital role in ensuring seamless service delivery across various regions by scheduling and overseeing physical security tasks such as access control and video surveillance support. You will collaborate with internal teams, technicians, vendors, and clients to ensure that technical jobs are scheduled accurately, communicated effectively, and executed efficiently. This position directly influences customer satisfaction and operational success on a global scale.The responsibilities of the Service Coordinator include, but are not limited to:Reviewing service tickets and work orders; assigning field technicians based on their location, skill set, urgency, and availability.Monitoring technician check-in/check-out and validating the successful execution of jobs.Preparing and distributing scopes of work along with site-specific requirements (credentials, access badges, etc.).Maintaining and adjusting field schedules; proactively managing shifting priorities.Acting as the first escalation point for service delays and field issues.Responding promptly and professionally to clients, vendors, and internal stakeholders.Tracking service metrics including SLA compliance, margins, start times, and forecast data.Compiling and delivering KPI and operational reports.
May 1, 2026
