Digital Customer Success Manager - APAC

UpGuardManila

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success or account management, preferably in a technology-focused environment. Strong analytical skills and a data-driven mindset. Excellent communication and interpersonal skills. Ability to work collaboratively across teams and regions. Experience in understanding customer needs and delivering tailored solutions.

About the job

The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform.

Role overview

The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption.

What you will do

Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention
Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform
Apply automation and digital tools to deliver support efficiently and at scale
Adapt global digital strategies to the Asia-Pacific market by bringing local insights
Spot opportunities to expand customer accounts and increase product usage

Requirements

Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity
Comfort working with data and digital tools to drive engagement
Ability to manage multiple accounts and priorities in a high-volume environment
Strong communication skills and a collaborative mindset
Interest in building relationships and solving customer challenges

About UpGuard

UpGuard is at the forefront of cybersecurity innovation, utilizing cutting-edge AI technology to empower organizations in managing their cyber risks effectively. With significant investment backing and a commitment to customer-centric solutions, we are transforming the industry landscape.

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Digital Customer Success Manager - APAC

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