Director of Client Experience

Join Oscar Health as a Senior Director of Provider Experience, where you will play a pivotal role in shaping our approach to healthcare delivery. This leadership position requires a visionary leader who can enhance our relationships with healthcare providers, ensuring a seamless experience for both providers and members. If you are passionate about transform…

About Stellar Health:Stellar Health is transforming the landscape of US healthcare by shifting from a traditional fee-for-service reimbursement model to a system that prioritizes patient health outcomes. Our innovative platform combines cutting-edge technology, dedicated personnel, and advanced analytics to empower primary care providers to focus on what matters most: the health of their patients. By utilizing the Stellar App, a comprehensive web-based tool, healthcare practices receive actionable recommendations that aid in delivering top-tier patient care. As providers complete these recommended actions, they are rewarded with monthly incentives, all while helping payors reduce healthcare expenditures.Backed by prestigious venture capital firms such as General Atlantic, Point72, and Primary Venture Partners, Stellar Health boasts a proven operational model and a history of positive impact on both physician practices and patient outcomes.As the Director of Provider Success for Market Performance, you will spearhead efforts to enhance the performance of our most significant markets. Reporting directly to the Senior Director of Market Performance, your key responsibilities will include:Team Leadership: Cultivate a high-performing team of managers and individual contributors, driving provider engagement and performance.Relationship Development: Establish and nurture relationships with executive stakeholders in strategic provider organizations to foster engagement and growth.Provider Network Performance Management: Leverage data to monitor market trends and provide actionable recommendations to enhance provider performance.Cross-functional Collaboration: Collaborate effectively with counterparts in Customer Success, Enterprise Growth, and across various departments such as Operations, Network Growth, and Product Teams to solve problems and enhance service delivery.

Join Rockstar, a pioneering company dedicated to transforming mental health care for older adults. With an anticipated 60 million seniors making up nearly 25% of the U.S. population by 2030, the demand for accessible mental health services has never been greater. Unfortunately, many older adults continue to face challenges such as anxiety, depression, and loneliness without adequate support.Our client strives to create a future where every senior has seamless access to personalized, compassionate, and effective mental health care. By developing a comprehensive, tech-enabled behavioral health platform, they are committed to delivering high-quality geriatric psychotherapy directly to seniors' homes. Collaborating with Medicare and Medicare Advantage plans, they aim to make mental health care not only accessible but also affordable and scalable.Become a part of this transformative mission to enhance the golden years of older adults nationwide, helping them lead happier, healthier, and more fulfilling lives. This is more than just a job; it’s an opportunity to drive change in geriatric mental health and redefine the aging experience.About the RoleWe are seeking a dynamic Provider Experience & Recruitment Associate to join our founding team and take charge of critical functions within our organization. The successful candidate will collaborate closely with the two co-founders, overseeing the entire provider lifecycle—from recruitment to engagement and retention.This role is perfect for an individual who thrives in a fast-paced, mission-driven environment, is detail-oriented, and prioritizes people, with a strong desire to create robust systems from the ground up.Key ResponsibilitiesProvider Growth & RecruitmentManage the full-cycle hiring process for behavioral health clinicians (e.g., therapists, psychologists), including sourcing, screening, interviewing, and onboarding.Develop and sustain a strong, scalable pipeline of qualified, mission-aligned providers.Identify and oversee sourcing channels such as graduate programs, referral networks, job boards, and events.Coordinate with credentialing and operations teams to ensure smooth onboarding and access to systems.Monitor and report on hiring metrics to enhance efficiency and conversion rates.Provider Experience & RetentionDesign and implement a comprehensive onboarding experience that empowers providers for long-term success.Serve as the primary contact for provider feedback, satisfaction, and the resolution of daily concerns.Lead engagement initiatives, including regular check-ins, surveys, recognition programs, and community events.Collaborate with clinical and operations teams to continuously refine the provider experience.

Join dstaff as the Director of Provider Profiling, where you will lead strategic initiatives to enhance provider profiling processes. Your expertise will drive improved data accuracy and analytics, contributing to better healthcare outcomes.

Precision AQ - Market Access Marketing is the leading payer marketing agency in the nation, committed to partnering with global pharmaceutical and life sciences companies to develop innovative treatments that ensure medicines are both accessible and affordable. Our expertise lies in showcasing the economic, clinical, and societal value of creative medical solutions to payers, providers, patients, and policymakers. The Senior Director of Access Experience Team (AET) will collaborate closely with Precision leadership, account teams, and clients to drive strategic initiatives. This pivotal role includes serving as the team lead for one or more clients and fostering impactful relationships.

Join RAPP New York as an Associate Director of Experience Strategy within our acclaimed Experience Strategy team.WHO WE ARE:At RAPP, we are at the forefront of precision marketing, driving growth with empathy and precision. Our global agency harnesses the power of data, creativity, and technology to spark client growth while valuing individuality in our marketing solutions and workplace culture.We are committed to creating an inclusive environment that prioritizes personal well-being.HOW WE DO IT:Our dynamic team of superconnectors excels in delivering value through personal brand experiences. We focus on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts define consumer identities, our strategists delve into their desires, and our award-winning technologists and creatives execute strategies that forge genuine customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP brings together over 2,000 talented individuals across 15+ global markets.YOUR ROLE:We are seeking a strategic leader with a deep understanding of customer experience and CRM, a passion for innovative brands, and a knack for generating fresh ideas. In this role, you will provide daily leadership in a vibrant, diverse agency setting, overseeing project planning, team assignments, and strategic recommendations for key clients.YOUR RESPONSIBILITIES:Lead strategy for multiple clients, gaining expertise in their consumers, business models, brands, categories, and value propositions.Collaborate with business leaders, creative teams, project managers, marketing technology specialists, and external partners to convert client objectives into actionable strategic plans and cohesive executions.Inspire and guide junior strategists, ensuring clear project direction and effective, insightful, and timely tactical execution.Function as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.Craft and present creative briefs that ignite bold, insight-driven work aligned with business goals.Develop integrated content and communication strategies that resonate with target audiences.

At Datavant, we are revolutionizing the healthcare industry through a trusted data collaboration platform dedicated to making health data secure, accessible, and actionable. Our solutions empower a diverse range of organizations within the healthcare ecosystem, including providers, health plans, researchers, and life sciences companies. Join us as we work on everything from fulfilling individual patient medical record requests to driving the AI revolution in healthcare. Our team, known as Datavanters, is committed to shaping the future of data connectivity to enhance health outcomes.As the Senior Manager of Provider Engineering, you will lead dynamic teams that build the secure data exchange infrastructure essential for modern healthcare. Your leadership will guide the development of next-generation interoperability and healthcare connectivity systems. You will focus on scaling both our technology and teams, ensuring that every healthcare decision is informed by reliable and timely data.

About Mammoth BrandsMammoth Brands, previously known as Harry’s Inc., is a forward-thinking consumer packaged goods company that encompasses renowned brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. We are pioneering a fresh model to empower brands, founders, and talent dedicated to addressing unmet needs and enhancing lives, all while challenging conventional norms. Our mission is simple yet profound: “Create Things People Like More.” This philosophy drives every aspect of our operations, from crafting superior product experiences and fostering a vibrant workplace culture to engaging in innovative community initiatives.Founded in 2013 by our co-founders with the launch of Harry’s, we adopted a unique approach centered around online engagement and direct customer relationships. This led us to develop a comprehensive playbook that assists other brands in scaling effectively, ultimately reshaping the landscape of consumer packaged goods. Today, we proudly stand as the largest CPG company established in the last two decades while nurturing the entrepreneurial spirit that has fueled our growth. Our commitment to making a positive difference is evident through our contributions exceeding $20 million to various nonprofit partners.About the TeamThe Global Digital Commerce division at Mammoth Brands is tasked with defining the vision, growth, and execution of our digital business landscape across Harry’s, Flamingo, Mando, and Lume. We curate and deliver digital experiences that seamlessly connect our customers with our products and establish the infrastructure necessary for long-term omnichannel success.Our team operates at the nexus of branding, customer engagement, innovation, and technology. Direct-to-Consumer (DTC) is the heartbeat of our operations—where we innovate, learn, and foster community. We drive product innovation and engage directly with our customers to gather insights that continuously enhance our brand connection. We oversee the entire customer journey, from marketing and site experience to distribution and customer service, integrating analytics and insights to refine our overarching brand strategy. The team is responsible for the P&L across multiple direct-to-consumer brands, ensuring each brand flourishes in the digital realm while sharing best practices, platforms, and capabilities across our portfolio.

Role Overview KIPP is hiring a Director of Employee Experience based in New York. This leader will shape a workplace culture where employees feel valued and motivated. The role centers on building engagement, supporting well-being, and advancing initiatives that help KIPP deliver on its mission of educational equity for all students. What You Will Do Lead efforts to strengthen employee engagement across the organization Promote well-being programs and resources for staff Work with teams across departments to foster an inclusive and supportive environment Champion strategies that help employees feel empowered in their roles

Join Collabera as the Director of User Experience (UX) and lead our design efforts to create user-centric solutions that drive engagement and satisfaction. In this pivotal role, you will collaborate with cross-functional teams, define UX strategies, and ensure that user experience is at the forefront of our product development. Your expertise will help shape the future of our digital offerings, making a lasting impact on our users and the industry.

Join Headway as the Director of Product for Customer Experience, where you'll spearhead innovative strategies to enhance user engagement and satisfaction. We're looking for a visionary leader who can leverage data-driven insights to develop cutting-edge products that cater to our diverse clientele. This role will be pivotal in shaping the future of our customer experience initiatives.

As the Director of Workplace Experience at Metropolis, you will play a pivotal role in shaping the work environment for our employees. You will be responsible for enhancing employee engagement, optimizing workplace strategies, and fostering a culture of collaboration. Your leadership will drive initiatives that create a vibrant and inclusive workplace, aligning with our corporate values and goals.

At Headway, we are on a transformative mission to reshape the mental health care landscape, ensuring accessibility for all. Utilizing innovative technology, we connect individuals with outstanding therapists through the nation's first software-enabled network of providers who accept insurance.In the U.S., 1 in 4 individuals face treatable mental health challenges, yet a significant number of providers do not accept insurance, making therapy financially burdensome. Headway is committed to establishing an inclusive mental healthcare system by simplifying the process for therapists to accept insurance and expand their practices.Founded in 2019, we have rapidly developed into a diverse network of over 60,000 mental healthcare providers across all 50 states, serving over 1 million clients through our software solutions. Backed by $325 million in funding from prominent investors such as a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation, we are a Series D company on the rise.We aim for your time with us to be the most impactful period in your career. Join us in our quest to revolutionize mental healthcare for the better.About the Role:We are seeking a strategic, data-driven, and people-oriented leader to spearhead and scale our Owned Channels marketing engine. As the Senior Manager of Provider Growth Marketing, you will oversee a diverse range of high-intent acquisition channels including Outbound, Referrals, Affiliates, Co-Marketing, Partnerships, and more. Your contributions will be pivotal in shaping our provider acquisition strategies while collaborating closely with company leadership, Strategic Finance, Sales, Product, and cross-functional marketing teams to achieve our ambitious objectives.This role is perfect for a leader capable of envisioning long-term growth while being adept in the intricacies of execution, experimentation, and operational excellence. You have experience building or scaling outbound initiatives, excel in collaborative environments, and possess the ability to unlock new channels with agility and precision. Familiarity with supporting new product launches or experience in product-led growth contexts is a plus.Your Responsibilities Will Include:Leading Strategy & Execution Across Owned Acquisition ChannelsManaging our Owned Channels function, encompassing Outbound, Referrals, Affiliates, Co-Marketing, Partnerships, and more to efficiently drive provider acquisition.Defining long-term channel strategies, establishing quarterly performance targets, and executing plans to meet and exceed acquisition goals.Developing...

At Headway, we are on a transformative mission to create an accessible mental health care system for everyone. Our innovative technology connects individuals with exceptional therapists through the nation’s first software-enabled network of providers who accept insurance.In the U.S., 1 in 4 individuals experiences a treatable mental health condition, yet a significant number of providers do not accept insurance, making therapy unaffordable for many. Headway is dedicated to revolutionizing mental health care by simplifying the process for therapists to accept insurance and expand their practices.Founded in 2019, we have rapidly developed into a diverse national network of over 60,000 mental health care providers across all 50 states, utilizing our software to serve over 1 million patients. Backed by a Series D funding of over $325 million from leading investors including a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation, we are poised for significant growth.Join us to make a meaningful impact on mental health care!About the Role:We are seeking a passionate Senior Product Manager to spearhead our Provider Acquisition team. Your primary objective will be to foster sustainable user acquisition and revenue growth through strategic, data-driven search marketing initiatives and product enhancements. Collaborating closely with Engineering, Marketing, Data, and Design teams, you will cultivate scalable growth systems that enhance our search visibility and optimize conversion performance. The ideal candidate excels in a metrics-driven setting, possesses a strong background in search marketing, and is enthusiastic about utilizing product innovation to drive growth.Your Responsibilities at Headway:Formulate and implement a comprehensive growth strategy that incorporates SEO, SEM, and product initiatives to boost provider acquisition, engagement, and retention.Collaborate with engineering and data science teams to create features, landing pages, and user experiences that enhance our ability to discover and onboard new providers across various segments.Work alongside content and marketing teams to synchronize the SEO content strategy with the product roadmap and overarching business goals.Design, execute, and refine referral programs, invitation flows, and affiliate networks to expedite acquisition.

Role overview The Senior Experience Strategist at RAPP in New York plays a key role in designing customer journeys that strengthen brand loyalty and encourage deeper user engagement. This position blends creative thinking with analytical insight to craft solutions that advance business objectives. What you will do Create strategies aimed at enhancing customer experiences and building stronger brand relationships Work closely with colleagues from various disciplines to transform insights into practical plans Study market trends and consumer behavior to guide strategic recommendations Make sure experience strategies support overall business goals

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleWe are makers. Our passion for creativity drives us to bring ideas to life, and we firmly believe that the true test of an idea is its execution.As the Creative Director, Interactive & Retail Experiences, you will be the visionary behind the "magic moment"—the instant a user interacts with a device and recognizes its value. Reporting to the GCD of Emerging Experiences, your role encompasses the digital representation of Google hardware and software within the physical space.Your expertise is in creating immersive experiences on-screen while understanding the context of retail. You will spearhead the development of cutting-edge interactive demos for global retail environments such as Google Store and Best Buy, as well as for event activations. As a versatile creative leader—part UX architect, part product designer, and part storyteller—you'll translate intricate AI features into engaging, intuitive, and "Google Grade" interactions.Responsibilities:Interactive Mastery & Product StorytellingOwn the Demo: Drive the conceptualization and execution of on-device demos for new product launches (Pixel, Nest, Fitbit). Transform technical specifications into captivating experiences that demonstrate the product's value instantly.Retail Pragmatism: Marry visionary creative thinking with the practicalities of the retail environment. Design experiences that are resilient enough to handle thousands of interactions while remaining engaging for shoppers in seconds.UX/UI Leadership: Lead teams of interactive designers, motion designers, and creative technologists. Ensure every interaction—swipe, tap, and transition—meets the highest standards of craftsmanship and usability.

As the Director of Customer Experience Partnerships and Alliances at Miratech, you will play a pivotal role in shaping our customer engagement strategy. You will lead initiatives to build and maintain strong partnerships that enhance our customer experience, driving growth and innovation in our business development efforts.Your responsibilities will include developing strategic alliances, optimizing partner performance, and ensuring that our customer experience initiatives align with business objectives. You'll collaborate closely with internal teams and external partners to foster a culture of excellence and continuous improvement.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Join our dynamic team at Monks as a Temporary User Experience Strategy Director. In this pivotal role, you will lead strategic initiatives that enhance user engagement and drive our design vision forward. Collaborating with cross-functional teams, you will leverage your expertise to shape innovative user experiences that align with business objectives.