About the job
Gympass connects employees worldwide with partners in fitness, mindfulness, therapy, nutrition, and sleep, all through a single subscription. With headquarters in New York City and teams across Europe, North America, and South America, Gympass aims to help organizations foster wellbeing and balance at work. The company values diverse perspectives, collaboration, and a shared commitment to positive impact. Creativity and passion drive efforts to improve health and wellbeing for millions.
Role overview
The Director of Client Operations joins the Business Transformation team in Brazil, working remotely. This position leads regional operations, sets high standards for client support, and refines operational processes. The role involves solving complex challenges, anticipating risks, and sharing insights to improve products and client experiences. Serving as a bridge between clients, Customer Success, and Product teams, the Director translates feedback into actionable strategies that support business goals.
What you will do
- Lead operations in Brazil, ensuring strong performance in client support and operational delivery.
- Identify and resolve complex operational issues for key clients, while proactively managing risks.
- Serve as the main point of contact between clients and internal teams, aligning priorities.
- Transform client feedback and incidents into opportunities for systematic improvement by addressing root causes.
- Advocate for client insights across the organization to support ongoing product and process development.
- Balance individual client needs with broader Gympass strategic goals.
- Maintain strong organization, track performance, and ensure consistent achievement of operational targets.
