About the job
Motional is hiring a Director of Commercial Operations in Las Vegas, Nevada. The Las Vegas office supports one of the world’s largest autonomous vehicle fleets, operating in a city recognized for its advanced grid and smart city initiatives. This location provides a strong foundation for testing and developing self-driving technology.
Role Overview
The Director of Commercial Operations joins Motional’s senior management team, reporting to the Senior Director of Operations. This leader oversees the safe and reliable operation of Motional’s commercial autonomous vehicle fleet, working closely with commercial partners and cross-functional teams. The role focuses on driving operational performance, deploying new tools and technologies, and supporting cost-efficiency efforts that align with Motional’s vision for a driverless future.
Key Responsibilities
Fleet Performance and Operational Excellence
- Oversee commercial fleet operations across all active markets, prioritizing safety, reliability, utilization, and service quality.
- Establish and lead key performance indicators such as fleet availability, autonomous miles driven, incident rates, mean time to resolution (MTTR), and service level agreement (SLA) adherence.
- Analyze operational data to generate actionable insights, driving improvements in fleet efficiency, uptime, and the customer experience.
Multi-Market Operations Leadership
- Lead and standardize operations in multiple geographies, ensuring consistent execution while adapting strategies to local Operational Design Domains (ODDs).
- Develop scalable operational models that support the expansion of fully driverless deployments.
- Prepare for new market launches, including staffing, infrastructure, and compliance with regulatory requirements.
Command Center and Incident Management Oversight
- Provide executive oversight for real-time fleet command and control, including incident response, escalation, and management of unexpected events.
- Implement strong incident management processes to improve fleet safety and operational reliability.
