Director of Customer Service – Patient Operations

EucalyptusManila, Manila, Philippines

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Extensive experience in customer service management, preferably in healthcare or a related field. Proven track record of leading teams and improving customer satisfaction metrics. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Demonstrated ability to develop and implement customer service strategies that enhance patient experience.

About the job

About Eucalyptus

At Eucalyptus, we are driven by a vision to ensure that good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, our mission is to enhance long-term healthcare.

Eucalyptus is the force behind Juniper, a leading weight management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and care from a team of clinicians, including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our unique combination of clinical and behavioral strategies allows patients to achieve weight loss during their treatment with Juniper at rates up to four times greater than traditional approaches.

Our Growth Journey:

Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from notable investors including BOND, NewView, Blackbird, and Airtree.
Provided support to over 350,000 patients struggling with obesity across five markets.
Acknowledged with a selective NICE endorsement to deliver services to the NHS.
Customized our offerings for thousands of patients in Germany and Japan.

About Eucalyptus

Eucalyptus is committed to transforming healthcare for the better. By leveraging innovative approaches and technologies, we aim to provide sustainable and effective health solutions for individuals facing obesity and related chronic conditions, ensuring that our patients receive the highest quality of care.

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Mar 27, 2026

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Japanese Bilingual SAP Functional Consultant | Manila

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Full-time|On-site|Manila, Metro Manila, Philippines

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Mar 9, 2026

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Senior Professional Services Engineer, Customer Experience

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At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

Mar 16, 2026

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Bilingual Japanese Functional Consulting Manager - SAP | Manila

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About the RoleJoin our dynamic team at tasq-work as a Japanese Bilingual Functional Consulting Manager. We seek a passionate individual fluent in Japanese and English, capable of engaging with clients and leveraging S/4HANA's robust capabilities. Your role will involve facilitating design workshops, gathering requirements, conducting gap analyses, and delivering solutions across various modules including FI, CO, PP, SD, MM, and PM.Key Responsibilities:Lead a talented team of functional consultants through design workshops, configuration, testing, user acceptance testing (UAT), cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA, particularly in areas like FI with Vertex tax engine experience, CO, PP, SD, MM, and PM to enhance business processes.Guide clients through business assessments, develop roadmaps, and provide advisory services on S/4HANA transformations to address their challenges.Assist in crafting comprehensive solutions for end-to-end RFPs (Requests for Proposal).Essential Skills:Become an integral part of the intelligent functions team, promoting platform-driven business design and evaluation.Leverage your insights throughout the project lifecycle to tackle client challenges within the SAP landscape.Employ strong problem-solving skills to identify, escalate, and resolve issues promptly, along with effective presentation and communication abilities.Engage with clients using your bilingual skills to bridge language and cultural gaps, ensuring a thorough understanding of their requirements and desired outcomes.Innovate solution designs that utilize our extensive service offerings.Support business development efforts, collaborating on proposal generation, solution planning, and SAP transformation delivery methods.Exhibit strong analytical skills to derive clarity and actionable insights from data.

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