Director of Customer Service – Patient Operations

EucalyptusManila, Manila, Philippines

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Extensive experience in customer service management, preferably in healthcare or a related field. Proven track record of leading teams and improving customer satisfaction metrics. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Demonstrated ability to develop and implement customer service strategies that enhance patient experience.

About the job

About Eucalyptus

At Eucalyptus, we are driven by a vision to ensure that good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, our mission is to enhance long-term healthcare.

Eucalyptus is the force behind Juniper, a leading weight management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and care from a team of clinicians, including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our unique combination of clinical and behavioral strategies allows patients to achieve weight loss during their treatment with Juniper at rates up to four times greater than traditional approaches.

Our Growth Journey:

Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from notable investors including BOND, NewView, Blackbird, and Airtree.
Provided support to over 350,000 patients struggling with obesity across five markets.
Acknowledged with a selective NICE endorsement to deliver services to the NHS.
Customized our offerings for thousands of patients in Germany and Japan.

About Eucalyptus

Eucalyptus is committed to transforming healthcare for the better. By leveraging innovative approaches and technologies, we aim to provide sustainable and effective health solutions for individuals facing obesity and related chronic conditions, ensuring that our patients receive the highest quality of care.

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Director of Customer Service – Patient Operations

Eucalyptus

Full-time|On-site|Manila, Manila, Philippines

About EucalyptusAt Eucalyptus, we are driven by a vision to ensure that good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, our mission is to enhance long-term healthcare.Eucalyptus is the force behind Juniper, a leading weight management program that integrates GLP-1 medication…

Mar 19, 2026

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Senior Patient Support Specialist - Mid-Shift

Eucalyptus

Full-time|On-site|Manila, Manila, Philippines

Eucalyptus focuses on improving lifelong health by addressing global obesity and reducing preventable chronic diseases. The company supports patients through programs like Juniper, which combines GLP-1 medication with personalized nutrition, activity guidance, and coordinated care from a multidisciplinary team. Clinical research from Eucalyptus shows that this approach leads to significantly greater weight loss for patients. With over $100M raised and 130% year-over-year revenue growth, Eucalyptus has supported more than 350,000 patients across five markets. The company’s programs are recognized by organizations such as NICE and are tailored for patients in countries including Germany and Japan. Role overview The Senior Patient Support Specialist (Mid-Shift) is based in Manila, Philippines. This position extends beyond typical customer support by addressing patient concerns directly and helping to uphold a high standard of care. Support is provided via email, chat, and both inbound and outbound calls, ensuring patients receive prompt and compassionate assistance. Main responsibilities Patient-centric problem solving: Take ownership of patient issues, working to resolve them quickly and thoroughly. The aim is to deliver the highest standard of care and support, making a meaningful impact for patients. Collaborative partnerships: Coordinate closely with doctors, pharmacies, and delivery partners to ensure smooth service and positive outcomes for patients.

Apr 27, 2026

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Customer Care Specialist - Client-Facing Operations

HelloFresh

Full-time|On-site|Manila, Manila, Philippines

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.

Apr 24, 2026

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Customer Service Representative (Financial Services)

getwingapp

On-site|On-site|Manila, Philippines

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture

Dec 17, 2025

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Customer Service Representative (Remote)

getwingapp

Full-time|Remote|Manila, Philippines

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

Feb 19, 2026

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Director of Technical Support

NiCE Systems

Full-time|On-site|Philippines - Manila

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. With a commitment to excellence, we set the highest standards and strive to exceed them. If you share our passion, we have an exciting career opportunity that will ignite your ambition.What does the role entail?We are in search of a seasoned and strategic Director of Technical Support to spearhead our global, high-performing support team. This role demands a proactive leader who is results-oriented, dedicated to continuous improvement, and an advocate for our customers. You will elevate support quality by utilizing data insights to enhance product offerings, promote proactive support strategies, and encourage collaboration across Engineering, Product, Operations, and Sales. Your leadership will be pivotal in scaling our support operations while ensuring that customers receive exceptional service.As the Director of Technical Support, your key responsibilities include developing and implementing a comprehensive support strategy focused on measurable customer success, operational excellence, and sustainable business growth. You will oversee a diverse regional team dedicated to addressing complex issues and consistently achieving or surpassing service-level agreements (SLAs). Your leadership will foster a culture of accountability, technical expertise, and continuous improvement.The ideal candidate is a transformational leader with extensive technical knowledge, robust program management skills, and excellent communication abilities at the executive level. You excel at turning data into actionable insights, influencing stakeholders effectively, and building teams that consistently achieve remarkable customer outcomes.In this role, you will guide AI-driven operational excellence, ensure high-quality case resolution, and prepare the technical organization for future challenges. Establishing strategic direction, enforcing disciplined execution, and ensuring that managers and engineers are equipped to meet both current and emerging business needs will be your priorities.

Mar 30, 2026

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Head of Customer Operations - B2B SaaS (Remote/Hybrid)

Momos

Full-time|Hybrid|Manila, Metro Manila, Philippines

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities

Mar 30, 2026

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Patient Support Specialist - Australia Support

Eucalyptus

Full-time|On-site|Manila, Manila, Philippines

About EucalyptusAt Eucalyptus, we are dedicated to our mission of ensuring that good health lasts a lifetime. With over 1 billion individuals affected by obesity globally, leading to preventable chronic diseases, we strive to enhance long-term care.Eucalyptus is the driving force behind Juniper, a premier weight-management program that integrates GLP-1 medication with personalized nutrition, movement support, and clinician-led care provided by prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research indicates that our dual clinical and behavioral approach enables patients to achieve a weight loss that is four times greater during their engagement with Juniper.Our Growth Journey:Achieved a remarkable 130% year-over-year revenue growth and a 90% reduction in cash burn, raising over $100M from esteemed investors such as BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients grappling with obesity across five markets.Awarded a selective NICE endorsement to extend services to the NHS.Catered our offerings to thousands of patients in both Germany and Japan. About the Role (Your Responsibilities)In this role, you will go beyond conventional customer support. You will be integral in addressing patient concerns and delivering exceptional care.As a Patient Support Specialist, you will play a crucial role in our commitment to providing exemplary support to our patients through various channels including email, chat, and both inbound and outbound calls.Your Key Responsibilities:Patient-Centric Problem Solving: Take ownership of patient inquiries, ensuring they are resolved efficiently and effectively. Your primary aim is to uphold the highest standards of care and support, making a tangible impact in our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals, pharmacies, and delivery partners to facilitate the best possible outcomes for our patients.

Mar 5, 2026

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Customer Support Specialist - Eucalyptus (AU Support)

Eucalyptus

Full-time|On-site|Manila, Manila, Philippines

About EucalyptusOur mission is to make good health last a lifetime. With over a billion individuals battling obesity worldwide, we strive to combat preventable chronic conditions by pioneering long-term care solutions.Eucalyptus is the force behind Juniper, one of the largest global weight-management programs. We integrate GLP-1 medication with personalized nutrition, movement support, and care from a team of clinicians, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that this comprehensive approach enables patients to achieve four times more weight loss during their Juniper treatment.Our Growth Story:Achieved 130% year-over-year revenue growth with a 90% reduction in cash burn, raising over $100M from investors, including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients dealing with obesity across five markets.Secured a selective NICE endorsement to deliver services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)This is not your typical customer support position. You will be instrumental in resolving patient issues and providing exceptional care.As a Customer Support Specialist, you will play a vital role in our mission to deliver unparalleled support to our patients via various channels, including email, chat, and phone calls.Your Key Responsibilities:Patient-Centered Problem Solving: You will take charge of patient inquiries, ensuring they are resolved efficiently and compassionately, significantly impacting our patients' lives.Collaborative Partnerships: Collaborate closely with our healthcare professionals and team members to deliver seamless patient care.

Mar 24, 2026

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Bilingual Customer Service Representative – Korean

Emma Sleep

Full-time|On-site|Manila

Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service

Apr 30, 2026

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Remote Customer Service Bookkeeper

jobmobz1

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Join our dynamic team at jobmobz1 as a Customer Service Bookkeeper in a fully remote role. In this position, you will be responsible for managing financial records, ensuring accuracy in bookkeeping, and providing exceptional customer service. Your expertise will play a crucial role in maintaining our financial integrity while assisting clients with their inquiries and needs.

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IT Director | Onsite in Chinatown, Manila

tasq-work

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Location: Chinatown, ManilaSchedule: Monday to Friday; 7:30AM - 6PM (Compressed Workweek)Work Setup: 100% OnsiteAs the IT Director, you will spearhead the operations of our IT department, driving staff development and leading initiatives for ongoing improvements. Your role will ensure reliable service delivery while strategically planning and executing modernization projects that align our technological capabilities with business objectives. You will act as the primary on-site technical leader, collaborating closely with our remote CTO to transform technology strategies into actionable plans and measurable results.

Apr 13, 2026

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Bilingual Vietnamese Customer Service Representative

Viamericas

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About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

Apr 17, 2026

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Customer Experience Professional Services Engineer

NICE Ltd.

Full-time|On-site|Philippines - Manila

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

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Customer Service Team Lead - APAC

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Mar 27, 2026

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Senior Professional Services Engineer, Customer Experience

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At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

Mar 16, 2026

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Senior Manager, Customer Experience

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Senior Client Services Project Manager - Customer Experience

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Full-time|On-site|Philippines - Manila

At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.

Mar 16, 2026

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Lead Professional Services Engineer - Customer Success

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Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

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Creative Director - Art

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Founded in 2004, OLIVER stands as the world’s premier specialist in crafting, managing, and operating tailored in-house agencies and marketing ecosystems for brands. Collaborating with over 300 clients across more than 40 countries, our innovative model fosters creativity and operational efficiency to deliver customized solutions that deeply engage audiences.As part of The Brandtech Group, we are at the cutting edge of utilizing advanced AI technology to transform our creative processes and output. Our AI solutions amplify efficiency, ignite creativity, and facilitate informed decision-making, empowering our teams to achieve innovative and impactful results.Role: Creative Director - ArtLocation: Manila, PhilippinesAbout the role:The Creative Director will lead and manage conceptual and design projects, ultimately ensuring the quality of ideas and the comprehensive design execution from initial briefing through to implementation and delivery. This role includes overseeing multiple live projects simultaneously.The primary goal is to guide, motivate, and support designers and creative talent across the account, fostering a positive and highly productive design environment.

Mar 25, 2026

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