Director of Customer Success and Support

RippleChicago, Illinois, United States

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, candidates should have a strong background in customer success management with a proven track record of leading teams. A Bachelor's degree in Business Administration or a related field is preferred. Additionally, candidates should possess excellent communication skills, a deep understanding of customer needs, and the ability to develop effective relationships with stakeholders.

About the job

Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.

About Ripple

Ripple is a pioneering technology company based in Chicago, Illinois, that is transforming the way the world moves money. We leverage blockchain technology to provide secure and efficient cross-border payment solutions. Join our dynamic team to be part of a forward-thinking organization dedicated to innovation and customer satisfaction.

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Regional Customer Success Director - Great Lakes

HeartFlow, Inc.

Full-time|On-site|Chicago, Illinois; Milwaukee, Wisconsin; Detroit, Michigan; Cleveland, Ohio

Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction …

Apr 8, 2026

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Regional Business Director for Sunosi – Great Lakes Region

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Full-time|On-site|Chicago, IL

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Apr 21, 2026

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Regional Health Market Leader - Great Lakes Region

Canon Design

Full-time|On-site|Chicago, IL; Minneapolis, MN; Pittsburgh, PA

Canon Design seeks a Regional Health Market Leader to guide healthcare strategy across the Great Lakes Region. This position can be based in Chicago, IL, Minneapolis, MN, or Pittsburgh, PA. Role overview This leader focuses on building and maintaining strong relationships with healthcare clients, industry partners, and community stakeholders. The role involves identifying new opportunities and leading teams to deliver projects that improve care environments throughout the region. What you will do Drive strategic growth for Canon Design’s healthcare practice in the Great Lakes Region. Develop and sustain connections with healthcare organizations and partners. Lead project teams to address the needs of healthcare providers and communities. Ensure all projects reflect Canon Design’s mission to create positive impact through design. Impact This position shapes the future of healthcare environments in the Great Lakes Region. The work helps communities access better care through thoughtful and effective design.

Apr 27, 2026

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Regional Business Director for Long Term Care in the Great Lakes Region

Axsome Therapeutics

Full-time|$165K/yr - $205K/yr|On-site|Chicago, IL

Join Axsome Therapeutics, a pioneering biopharmaceutical company at the forefront of transforming the treatment landscape for central nervous system (CNS) disorders. We are dedicated to delivering innovative scientific breakthroughs by addressing significant care gaps and developing unique products centered on novel mechanisms of action. Our extensive neuroscience portfolio features FDA-approved therapies for major depressive disorder, excessive daytime sleepiness linked to narcolepsy and obstructive sleep apnea, migraines, and several advanced development programs targeting various severe neurological and psychiatric conditions affecting over 150 million individuals in the United States. Together, we are committed to tackling some of the most pressing challenges in brain health, empowering patients and their families to thrive. For more details, visit www.axsome.com and follow us on LinkedIn.

Jan 16, 2026

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Regional Strategic Sales Director - Great Lakes

HeartFlow, Inc.

Full-time|$150K/yr - $330K/yr|On-site|Chicago, IL; Minneapolis, MN

Join HeartFlow, a pioneering medical technology firm dedicated to enhancing the diagnosis and management of coronary artery disease—the leading cause of mortality globally. Our flagship offering, the HeartFlow FFRCT Analysis, utilizes advanced AI technology to provide a detailed, color-coded, 3D visualization of a patient's coronary arteries, helping clinicians assess the impact of blockages on heart blood flow. HeartFlow is the first integrated heart care solution that aids in identifying stenoses, evaluating coronary blood flow, and characterizing coronary atherosclerosis throughout the CCTA pathway. As we expand our innovative product pipeline, we invite you to become part of a team that is transforming precision heart care.HeartFlow is a publicly traded entity (HTFL) celebrated internationally for its healthcare innovations, endorsed by medical societies worldwide, and cleared for use in the US, UK, Europe, Japan, and Canada, having benefited over 500,000 patients globally.The Regional Strategic Sales Director (RSD) is a pivotal leadership role tasked with driving strategic growth and fostering long-term adoption of HeartFlow’s offerings. The RSD will engage with high-level C-suite executives, optimize cardiovascular service lines, and scale our comprehensive suite of solutions across the region. The immediate focus for FY26 is the successful launch of PCI Navigator, our cutting-edge pre-procedural planning tool for Percutaneous Coronary Intervention (PCI).

Mar 27, 2026

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Director of Customer Success and Support

Ripple

Full-time|On-site|Chicago, Illinois, United States

Apr 30, 2026

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Director of Customer Success at CADDi | Chicago, Illinois

CADDi

Full-time|$170K/yr - $200K/yr|On-site|Chicago, Illinois, United States

About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.

Jan 6, 2026

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Implementation Manager - Great Lakes

HeartFlow, Inc.

Full-time|$100K/yr - $120K/yr|On-site|Chicago, IL; Detroit, MI; Indianapolis, IN; Columbus, OH; Cleveland, OH; Milwaukee, WI

HeartFlow, Inc. is at the forefront of medical technology, pioneering innovations that enhance the diagnosis and management of coronary artery disease— the leading cause of mortality globally. Our flagship solution, the HeartFlow FFRCT Analysis, utilizes advanced AI algorithms to deliver a non-invasive cardiac test. This test generates a detailed, color-coded 3D model of a patient’s coronary arteries, illustrating how blockages affect blood flow to the heart. As the first AI-powered integrated heart care solution across the CCTA pathway, HeartFlow empowers healthcare professionals to accurately identify stenoses (RoadMap™ Analysis), evaluate coronary blood flow (FFRCT Analysis), and analyze coronary atherosclerosis (Plaque Analysis). Join us as we expand our innovative product pipeline and contribute to the evolution of precision heart care.As a publicly traded company (HTFL) recognized internationally for our commitment to healthcare innovation, we are endorsed by medical societies worldwide and are accessible for use in the US, UK, Europe, Japan, and Canada, having positively impacted over 500,000 patients globally.The Implementation Manager is a pivotal member of our Customer Success team, responsible for leading the integration of HeartFlow’s technology into customer accounts. This role serves as the technical support conduit, ensuring prompt resolution of field issues and driving customer satisfaction and loyalty.Key Responsibilities:Spearhead the implementation process for integrating HeartFlow’s innovative technology into new customer accounts.Oversee implementation projects for novel products or features, collaborating closely with the commercial team and customers.Deliver comprehensive training for end-users and the commercial team on HeartFlow products and CT data requirements, aligning with detailed training plans.Provide clinically relevant and technical insights in response to inquiries regarding the utilization of HeartFlow technologies.Document and manage customer feedback, training sessions, complaints, and resolutions within HeartFlow’s Customer Relationship Management system, contributing to the enhancement of our knowledge base for customer issues.Proactively ensure accurate implementation processes and maintain communication with stakeholders.

Apr 9, 2026

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Senior Technical Success Manager, Majors - East Region

Amplitude

Full-time|Remote|Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, Indiana; Kansas City, Missouri; Minneapolis, Minnesota; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; Remote - East; St Louis, Missouri

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Mar 31, 2026

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Full-time|On-site|IL

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Full-time|On-site|Chicago, IL

About Protocol Behavioral HealthAt Protocol Behavioral Health, we specialize in providing tailored behavioral health support specifically designed for cancer patients. Partnering closely with oncology clinics and cancer centers, we recognize that patients battling cancer are disproportionately affected by mental health challenges and the risk of suicide, both of which can severely hinder treatment outcomes and adherence. Our innovative approach meets patients where they are—emotionally, logistically, and financially—delivering high-quality mental health care through a collaborative care model integrated directly into oncology treatment settings. Our leadership team comprises seasoned professionals with extensive experience in behavioral health, healthcare services, and oncology payer relationships, collaborating with esteemed organizations such as The US Oncology Network, Equip, agilon health, and Cancer Treatment Centers of America.About the RoleWe are seeking a dynamic Director of Partner Success to join our operations team to foster and maintain impactful relationships with our oncology practice partners. This pivotal role will act as the primary operational and strategic liaison between partner practices and our internal teams, ensuring seamless communication, effective integration of workflows, and the achievement of measurable partnership outcomes. The Director will oversee ongoing management of operational partnerships, track performance metrics, conduct quarterly joint operating committee meetings, and enhance workflow processes, all while supporting the initiation and implementation of new practice partnerships. This position is ideal for a healthcare operations leader who excels in fast-paced, early-stage environments and approaches partner engagement with a thoughtful, problem-solving mindset.Key Responsibilities:Manage and cultivate ongoing operational relationships with oncology practice partners, ensuring clear and consistent communication among key stakeholders on both teams.Collaborate cross-functionally to align and integrate operational workflows between our organization and partner practices.Continuously assess and optimize workflows to enhance efficiency, performance outcomes, and the overall partner experience, adapting to software updates and operational changes as necessary.Track and report on partnership performance metrics, providing actionable insights to both partner practices and internal leadership.

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Apr 7, 2026

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Technical Customer Success Manager - US

Aikido Security

Full-time|On-site|Chicago, Illinois, United States

Revolutionizing Security for Developers.Security tools are lagging behind the rapid evolution of software development, often creating interruptions, delaying releases, and transforming security into a bottleneck. At Aikido, we are committed to changing this narrative by creating developer-centric security products that minimize real risks while streamlining the software shipping process. Our focus is on what truly matters, with automation handling the rest.We are challenging outdated security tools that have hindered teams for too long, and we are succeeding. If you are eager to contribute to our growth and help develop user-friendly products for developers, you belong here.Founded in 2022 by experienced entrepreneurs, Aikido has secured $85M in funding, providing us with an extensive runway for growth as we work towards self-securing software. Join our exceptional team, take ownership of your work, push the boundaries, and create impactful solutions.As a Technical Customer Success Manager, you will engage with our customers to derive real value from our platform. This role is not just about support; it’s about being proactive, diving into technical workflows, assisting teams in problem-solving, and ensuring Aikido is integral to their security management.You will operate at the nexus of product, engineering, and customer relations, guiding teams from initial onboarding to full operational status while providing valuable insights for product enhancement based on real-world application.

Apr 10, 2026

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