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Director of Customer Success at Coupa | Ontario, Canada

Coupa Software Inc.Ontario, Canada
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Key Qualifications:Proven leadership experience in customer success, particularly within procurement, finance, or supply chain sectors. Demonstrated ability to develop and implement client engagement strategies that drive measurable outcomes. Strong understanding of Business Spend Management and the financial services industry. Excellent interpersonal skills to build lasting partnerships with clients and stakeholders. Ability to thrive in a dynamic, fast-paced work environment.

About the job

At Coupa, we revolutionize financial management with our cutting-edge, community-driven AI and industry-leading total spend management platform, designed for businesses of all sizes. Leveraging extensive data from a global network of over 10 million buyers and suppliers, Coupa AI enables organizations to predict, prescribe, and automate smarter, more profitable business decisions, thereby enhancing operating margins.

Why Choose Coupa?

Leading-Edge Technology: Join us in pioneering innovative solutions that empower our customers, enhancing their efficiency and visibility in spend management.
Collaborative Environment: We foster a culture of teamwork and transparency, driven by a shared commitment to excellence.
Global Influence: Make a tangible impact in a company dedicated to improving the success of our clients and the communities we serve.

Discover more about Life at Coupa and hear firsthand from our employees about their experiences with us.

The Role of Customer Success Director:

As the Customer Success Director for Financial Services in Canada, you will lead a diverse portfolio of clients. Acting as the primary advocate for our customers, you will develop and implement mutual success plans and engagement strategies that yield measurable results. Your executive presence and expertise in Finserv Source-to-Pay will enable you to guide customers in transforming their Business Spend Management practices, creating immediate value and operational efficiency.

In this role, you will be the key liaison between Coupa and our customers, nurturing strong relationships with stakeholders and customer leaders. You will craft high-level Customer Value Plans and retention strategies for significant accounts, serving as a trusted advisor to senior executives. Your deep expertise will drive enterprise-wide innovation and operational excellence.

We seek a dynamic leader with a proven track record in guiding customers toward value through the adoption of procurement, finance, and supply chain solutions. Successful candidates will have hands-on experience in enterprise Customer Success or Client Delivery Leadership, demonstrated thought leadership in Customer Success strategies, and a history of successful execution in fast-paced environments.

About Coupa Software Inc.

Coupa Software Inc. is a leader in business spend management, utilizing innovative AI technology to enhance operational efficiency and profitability for clients worldwide.

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