Director of Customer Success

CongaUpdate Location Here

Hybrid Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:1. Proven experience in customer success or account management roles, ideally within technology or SaaS businesses.2. Strong leadership skills with experience in managing diverse teams effectively.3. Excellent communication and interpersonal skills to build relationships with clients and stakeholders.4. Ability to analyze customer data and feedback to drive continuous improvement.5. A strategic mindset with a focus on achieving results and driving customer satisfaction.

About the job

A career that offers you the complete package!

At Conga, we foster a vibrant community where our team members can truly excel. Here, you'll discover opportunities to innovate and facilitate growth through both personal and team development, all within an environment where every opinion is valued.

Conga accelerates the transformation of businesses into more connected and intelligent entities. Our Conga Advantage Platform is globally recognized for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation into a single, open platform that seamlessly connects with any ERP, CRM, and Cloud service. Driven by a unified data model and specialized AI, Conga empowers companies to achieve a distinct advantage, one built on seamless integration, actionable insights, and scalable growth.

Our methodology is rooted in the Conga Way, a framework that embodies our core values and influences all aspects from hiring to decision-making, including key initiatives like employee recognition. Developed with direct input from our team, the Conga Way serves as the cornerstone of our dynamic culture.

Position Overview: Director of Customer Success

Locations: Boston, MA (Remote); Houston, TX (Hybrid); Denver, CO (Remote)

Reports to: Senior Director of Customer Success

Snapshot:
As the Director of Customer Success at Conga, you will lead and continuously develop a highly skilled team of experienced Enterprise and Strategic Customer Success Managers (CSMs), steering their partnerships with some of our most sophisticated and complex clients. You will provide leadership, expertise, and coaching to enhance your team's capabilities while exhibiting clear and independent ownership of your portfolio.

Why this role matters:
Your team will be responsible for managing a portfolio of Fortune 100, 200, and 500 clients, ensuring they achieve measurable, verified outcomes. Your contributions will play a critical role in attaining our revenue goals.

About Conga

Conga is a pioneering platform that transforms the customer journey into a more connected and intelligent experience, offering an array of capabilities for businesses to thrive.

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