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Director of Fulfillment Operations

HelloFreshNewark, NJ, United States
On-site Full-time $175K/yr - $200K/yr

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Experience Level

Senior Level Manager

Qualifications

Qualifications: Proven experience in operations management within a high-volume fulfillment or logistics environment. Exceptional leadership skills with a strong ability to mentor and develop diverse teams. Excellent communication and interpersonal skills, capable of building strong relationships across various levels of the organization. Demonstrated ability to drive continuous improvement and operational excellence. Strong analytical and problem-solving skills. Ability to thrive in a dynamic and fast-paced environment.

About the job

Director of Fulfillment Operations

Located in Newark, New Jersey, HelloFresh is seeking a dynamic Director of Fulfillment Operations to lead our high-volume pick, pack, and ship Fulfillment Center. In this pivotal role, you will collaborate closely with the Regional Senior Director to shape and implement the operational strategy for our largest facility. Your responsibilities will encompass overseeing daily logistics, cultivating a positive work culture for our team of over 700 employees, mentoring the leadership team, and spearheading continuous improvement initiatives. You will play a critical role in decision-making processes that influence the organization as a whole.

Key Responsibilities:

  • Build and nurture a robust leadership team, fostering talent development across all fulfillment functions including Fulfillment, Quality, Warehouse, and Shipping.
  • Establish trust and collaborative relationships with HelloFresh colleagues and direct reports.
  • Serve as the communication bridge between site operations and headquarters, guiding your team in identifying site priorities.
  • Set high standards for execution to meet KPIs and financial metrics while supporting your team in achieving their goals.
  • Facilitate transparent communication of company objectives and priorities to the entire Fulfillment Center team, including conducting monthly meetings to engage and motivate a diverse workforce.
  • Promote continuous improvement in Safety, Quality, Cost, and Delivery metrics.
  • Create a positive team atmosphere that encourages all fulfillment center employees to:
    • Provide constructive feedback to peers and leaders.
    • Encourage positive changes within the facility.
    • Adapt to evolving business needs and inspire the team to do the same.
    • Actively listen and respond to feedback while conveying ideas and concerns, holding the team accountable to the HelloFresh brand, KPIs, and culture.

Qualifications:

  • Bold Leadership: Adventurous, optimistic, and confident in decision-making with a willingness to take calculated risks.
  • Entrepreneurial Mindset: Visionary with passion and creativity, unafraid to challenge the status quo.
  • Adaptable: Resilient and able to manage challenges effectively while delivering results in a fast-paced environment.

About HelloFresh

HelloFresh is a leading meal kit delivery service that is transforming the way people eat by providing fresh, high-quality ingredients and easy-to-follow recipes. We are committed to sustainability and creating a positive impact on our communities while delivering an exceptional cooking experience to our customers.

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