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Director of Global Payroll Customer Services

RemoteRemote
Remote Full-time $60.4K/yr - $135.9K/yr

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Experience Level

Senior Level Manager

Qualifications

RequirementsDemonstrated leadership in managing and scaling service operations—preferably in payroll or HR—with a proven record of implementing strategies that enhance customer experience. Experience in a global, remote-first organization is highly desirable. Strong analytical mindset with the capability to leverage data for decision-making, manage complex escalations, and oversee multiple high-priority projects simultaneously. A compassionate, proactive leader committed to the "dignity of work," fostering a high-performance collaborative culture.

About the job

About Remote

Remote is addressing one of the most significant challenges faced by modern organizations, managing global employment compliantly and effortlessly. We empower businesses of all sizes to recruit, compensate, and manage international teams seamlessly. With our core values guiding us and a forward-thinking work culture, our team is dedicated to tackling ambitious challenges asynchronously around the globe. Our workforce spans across six continents (Antarctica is the last frontier!), and all our roles are entirely remote.

Innovation is one of our core values, and we have integrated Automation and AI capabilities into every role's requirements.

We encourage every member of the Remote team to contribute their unique talents, experiences, and cultural perspectives to help us develop a top-tier HR platform.
 
If you are enthusiastic, inquisitive, driven, and goal-oriented, join us! Apply now to shape the future of work!

The Position

The Director of Global Payroll Customer Services will lead our global payroll services team, spearheading the development and delivery of exceptional support and customer service for both internal teams and external clients.

Collaborating closely with the Payroll Operations, Compliance, Implementation, Legal, and Tax teams, the Director will ensure a smooth, end-to-end payroll services process, providing high-quality, compliant, and efficient payroll services across all regions. This role is also responsible for defining and executing the overall strategy for the services vertical, building a scalable team to support business growth, and enhancing service offerings to meet the evolving needs of clients.

You will report directly to the VP of Customer Experience.

About Remote

Remote is revolutionizing the way companies manage global employment, ensuring compliance and ease for businesses of all sizes. Our dynamic team, spread across six continents, is united by our commitment to innovation and excellence in HR solutions.

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