Director of Go-To-Market Operations
IvoSan Francisco, California
On-site Full-time
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Experience Level
Senior Level Manager
Qualifications
QualificationsProven experience in GTM operations or a similar role, ideally within a technology-oriented environment. Strong analytical skills with a data-driven approach to problem-solving. Experience in managing customer success and operational processes. Exceptional leadership abilities and experience in cross-functional collaboration. Familiarity with AI tools and their application in operational efficiency.
Position Overview
As the Director of Go-To-Market Operations at Ivo, you will spearhead the operational framework that actualizes our GTM strategy. You will oversee critical areas including renewals, expansion initiatives, customer operations, and deal desk management. Reporting directly to the VP of Revenue Strategy & Operations, you will take ownership of our strategic consulting engagement's deliverables, enhancing and refining existing processes for renewal automation, ARR infrastructure, and health scoring. Collaborating closely with CSM leadership, your role will also involve building and optimizing our Deal Desk and Customer Operations functions.
As our pricing strategy transitions toward usage-based and API models, you will be instrumental in developing the operational infrastructure necessary for consumption-based renewals and expansion triggers. Utilizing AI technologies, you will maximize your impact and automate tasks that traditionally required extensive time and resources from operational teams.
Moreover, you will be responsible for establishing our EMEA GTM Operations.
About Ivo
Ivo is a leading innovator in the technology landscape, dedicated to transforming the way businesses engage with their customers. Our mission is to empower organizations with cutting-edge solutions that enhance operational efficiency and drive revenue growth.
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