Director of Key Accounts - Customer Success in SaaS

ZenotiSeattle, Washington, United States

On-site Full-time $157K/yr - $197K/yr

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Experience Level

Senior Level Manager

Qualifications

As the Director of Key Accounts, you will be responsible for managing a portfolio of high ARR clients. The ideal candidate will be proactive, engaging, and possess a strong analytical mindset to drive customer success through workshops, business reviews, and growth insights. Your ability to connect with customers and provide actionable insights will be crucial in helping them expand their business.

About the job

Currently, Zenoti supports over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including esteemed global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.

Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing $80 million in investment from TPG, and ranking 316th in Deloitte’s 2020 Technology Fast 500™. We are also proud to be Great Place to Work Certified™ for the years 2021-2022, underscoring our commitment to empowering individuals to feel valued and achieve their potential. Discover more about Zenoti at zenoti.com.

About Zenoti

Zenoti is at the forefront of transforming the beauty and wellness industry through innovative technology solutions. Our platform simplifies business management, enabling our clients to focus on delivering exceptional service and experiences to their customers.

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SaaS Onboarding Manager - Professional Services

Zenoti

Full-time|$125K/yr - $140K/yr|On-site|Seattle, Washington, United States

Zenoti offers a comprehensive, cloud-based software suite tailored for the beauty and wellness sector. Our platform empowers businesses to effectively manage all aspects of their operations through a unified mobile solution, including online appointment scheduling, POS systems, CRM, employee management, inventory management, and integrated marketing programs…

Apr 12, 2026

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Senior Manager of SaaS Client Onboarding - Professional Services

Zenoti

Full-time|$130K/yr - $145K/yr|On-site|Seattle, Washington, United States

Zenoti offers a comprehensive, cloud-based software platform tailored for the beauty and wellness industry. Our solution empowers users to efficiently manage all business operations through a unified mobile application, including online appointment scheduling, point of sale (POS), customer relationship management (CRM), staff management, inventory control, and integrated marketing tools. By utilizing Zenoti, clients can optimize their processes, cut operational expenses, and enhance customer loyalty and spending. Our platform is built for scalability and reliability, leveraging enterprise-grade technology suitable for businesses of any size.With a footprint that spans over 50 countries, Zenoti serves more than 30,000 salons, spas, medspas, and fitness studios, partnering with renowned global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our achievements include reaching a unicorn valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we take pride in being named a Great Place to Work Certified™ for 2021-2022, reaffirming our commitment to empowering individuals to thrive and discover their potential. Learn more about us at: zenoti.com About the RoleAs the Senior Manager within our Onboarding team, you will lead a high-performing group of Product Specialists and Project Managers dedicated to onboarding our SaaS clients. You will be responsible for the successful implementation of new customer solutions, fostering internal team development, and acting as a pivotal leader in ensuring our service delivery. You will also represent Zenoti to our clients, demonstrating how our platform delivers value that extends beyond initial implementation.This position is ideal for an individual who excels at solving intricate challenges, cultivating strategic partnerships, utilizing AI-driven insights, and enhancing both personnel and processes in a dynamic SaaS environment.Key ResponsibilitiesLeadership and DevelopmentOversee, mentor, and nurture a team of 8-10 Product Specialists and Project Managers.Align team members’ personal growth objectives with business goals and establish clear development pathways.Promote a culture of accountability, ownership, and teamwork.

Mar 12, 2026

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Senior Product Specialist in SaaS Onboarding and Implementation

Zenoti

Full-time|On-site|Seattle, Washington, United States

Zenoti develops a cloud-based platform tailored for the beauty and wellness sector, bringing together appointment booking, POS, CRM, employee and inventory management, and marketing tools in a single mobile app. The company serves over 30,000 businesses worldwide, including well-known names such as European Wax Center and CorePower Yoga. This Senior Product Specialist position is based in Seattle and focuses on onboarding and implementation for customers using Zenoti’s SaaS platform. The role sits within the Adoption organization, working with both new and existing clients. What you will do Analyze business requirements and map them to Zenoti product features that drive customer adoption. Use deep product and functional knowledge to identify customer challenges, then configure solutions within the Zenoti application. Work closely with internal teams and customers to ensure smooth onboarding and implementation experiences. Deliver comprehensive training, helping customers achieve their business objectives by making the most of the platform. Location Seattle, Washington, United States

Apr 21, 2026

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Vice President of Professional Services

Zenoti

Full-time|On-site|Seattle, Washington, United States

Zenoti is a premier provider of an all-in-one, cloud-based software solution tailored for the beauty and wellness industry. Our innovative platform empowers users to effortlessly manage all facets of their business through a comprehensive mobile application, featuring functionalities such as online appointment scheduling, POS, CRM, employee management, inventory tracking, integrated marketing programs, and beyond. Zenoti is dedicated to helping clients streamline operations and reduce costs while enhancing customer retention and revenue.Currently, Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, partnering with renowned global brands including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being honored as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Furthermore, we are proud to be recognized as a Great Place to Work Certified™ for 2021-2022, underscoring our commitment to empowering individuals to feel great and discover their potential. For more information about Zenoti, please visit: https://www.zenoti.comAbout the RoleIn the capacity of Vice President of Professional Services, you will be responsible for the comprehensive strategy and execution of onboarding, implementation, and service delivery for Zenoti’s global SaaS clientele. You’ll spearhead and expand a high-impact team of leaders and practitioners focused on ensuring customer success from Day 1 through efficient project governance, strategic alignment, and operational excellence.This executive position is ideal for a leader who excels in driving customer transformation at scale, leveraging data and AI capabilities, fostering cross-functional trust, and cultivating the next generation of delivery leadership. You will closely collaborate with Product, Sales, Customer Success, and Engineering teams to ensure that Professional Services acts as a strategic growth driver for the organization.What You’ll Be DoingOrganizational Leadership & Talent StrategyGuide, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional Experts.Develop a high-performing leadership pipeline aligned with long-term organizational growth and succession planning.Champion a robust performance management system that fosters accountability and excellence.

Nov 5, 2025

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Senior Product Specialist - SaaS Onboarding and Implementation

Zenoti

Full-time|On-site|Seattle, Washington, United States

Join Zenoti as a Senior Product Specialist where you will lead the onboarding and implementation of our cutting-edge SaaS solutions. In this pivotal role, you will collaborate with cross-functional teams to ensure seamless integration of our products into clients' operations, driving their success and satisfaction.Your expertise in SaaS implementation will be critical in guiding clients through the process, providing training, and delivering exceptional support. You will analyze client needs, develop tailored strategies, and contribute to continuous improvement initiatives.

Apr 7, 2026

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Engineering Manager, Customer Onboarding

Brex

Full-time|$240K/yr - $300K/yr|Hybrid|Seattle, Washington, United States

Why join usAt Brex, we empower businesses with our AI-driven spend management platform. Our suite of integrated corporate cards, banking solutions, and global payment options, coupled with user-friendly software for travel and expenses, enables companies to manage their finances with confidence. From startups to established enterprises like DoorDash, Flexport, and Compass, thousands rely on Brex to enhance financial control, reduce costs, and boost operational efficiency on a global scale.Joining the Brex team means pushing boundaries, questioning conventional approaches, and collaborating with some of the brightest minds in the tech industry. We prioritize diversity and inclusion, believing that your potential should be limited only by your aspirations. We equip you with the necessary tools, resources, and support to propel your career forward.EngineeringOur engineering team at Brex focuses on developing scalable systems with intent and speed. We encompass various domains, including Software, Data, Security, and IT, and operate with a high level of autonomy and collaboration. Our team tackles complex technical challenges, takes ownership of our results, and strives for excellence across all facets, from architecture to deployment. Here, engineering is not just a job; it’s a craft that cultivates future leaders.What you’ll doAs an Engineering Manager, you will lead a dedicated team focused on creating systems and product experiences that enhance customer activation at Brex. This includes overseeing onboarding processes, account setups, verifications, and integrations that enable customers to quickly derive value. This role demands strategic acumen, operational excellence, technical leadership, and an unwavering commitment to delivering seamless, AI-enhanced customer journeys. The ideal candidate will have a robust background in engineering leadership, particularly in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating closely with Product, Design, Operations, and GTM teams.Where you’ll workThis position is located in our Seattle office and operates within a hybrid model that blends the vibrancy of in-office work with the flexibility of remote options. Currently, we require team members to be in the office at least two days per week (Wednesday and Thursday). Starting February 2, 2026, this will increase to three days per week (Monday, Wednesday, and Thursday). Additionally, employees can enjoy up to four weeks of fully remote work per year!ResponsibilitiesDrive business and product strategies to ensure a seamless, intuitive, and effective onboarding experience.

Mar 12, 2026

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Senior Product Specialist - Implementation and Onboarding

Zenoti

Full-time|On-site|Seattle, Washington, United States

Zenoti develops a cloud-based software platform tailored for the beauty and wellness sector. The system streamlines daily operations for salons, spas, medspas, and fitness studios, covering online appointment scheduling, point-of-sale activities, customer relationship management, staff coordination, inventory oversight, and marketing efforts. Over 30,000 businesses across more than 50 countries rely on Zenoti. Notable clients include European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has surpassed a $1 billion valuation and was named GeekWire’s Next Tech Titan. The company received an $80 million investment from TPG and ranked number 316 on Deloitte’s 2020 Technology Fast 500™. Zenoti also achieved Great Place to Work Certified™ status for 2021-2022. Further details are available at https://www.zenoti.com.

Apr 21, 2026

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Lead Account Executive - SaaS Sales

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Full-time|On-site|Seattle, Washington, United States

Zenoti is a leading provider of an all-inclusive, cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers businesses to efficiently manage every facet, including online appointment bookings, POS, CRM, employee management, inventory management, and built-in marketing programs, all seamlessly integrated into a mobile solution. By utilizing Zenoti, clients can streamline their operations, reduce costs, and enhance customer retention and spending. Engineered for reliability and scalability, our platform leverages enterprise-level technology suitable for businesses of all sizes.With over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti's extensive client portfolio includes renowned global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recent achievements include surpassing a $1 billion unicorn valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to have earned the Great Place to Work Certified™ distinction for 2021-2022, reflecting our commitment to empowering individuals to feel their best and realize their potential. For more information about Zenoti, please visit: zenoti.com

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Director of Key Accounts - Customer Success in SaaS

Zenoti

Full-time|$157K/yr - $197K/yr|On-site|Seattle, Washington, United States

Zenoti is a pioneering provider of an all-in-one, cloud-based software platform tailored for the beauty and wellness sector. Our comprehensive solution empowers businesses to manage every operational aspect seamlessly through a mobile interface, featuring online appointment scheduling, POS systems, CRM, workforce management, inventory control, integrated marketing tools, and much more. By leveraging our platform, clients can optimize their operations, lower costs, and enhance customer retention and revenue growth. Engineered for reliability and scalability, Zenoti harnesses enterprise-grade technology suitable for businesses of all scales.Currently, Zenoti supports over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including esteemed global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing $80 million in investment from TPG, and ranking 316th in Deloitte’s 2020 Technology Fast 500™. We are also proud to be Great Place to Work Certified™ for the years 2021-2022, underscoring our commitment to empowering individuals to feel valued and achieve their potential. Discover more about Zenoti at zenoti.com.

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