Director of Operations and Infrastructure

About NextStep NextStep connects top consulting professionals with leading roles through an intelligent, AI-driven platform. The team works with innovative companies across multiple industries, matching experienced talent to positions where they can make a measurable impact. This search is on behalf of a client seeking a Portfolio Director / Operating Partne…

Join Buyagift and Red Letter Days, the premier gift experience provider in the UK, as we transform special occasions into unforgettable memories. Offering over 4,000 unique experiences from indulgent spa days to exhilarating skydives, our mission is to make gifting a joyful experience. As part of the esteemed Moonpig Group, we aim to be the most trusted name in the UK gift experience market. Our goal is to spread happiness through meaningful, joy-filled experiences, with people at the heart of our operations. Since our integration into the Moonpig Group in 2022, we've been driven by our core values, innovative ideas, and a genuine passion for making a positive impact. Here, you will have the opportunity to create memorable experiences and foster connections that matter.Director of Partner Operations |London – Hybrid (1–2 days) | Competitive Salary + BenefitsRole OverviewWe are seeking a dynamic Head of Partner Operations to join our London team with a hybrid working model (1–2 days in the office).This key leadership position will oversee the entire partner ecosystem, from onboarding to launch, product configuration, support, and compliance.In this role, you will drive the evolution of our operations, implementing structure, speed, and consistency to enhance product quality, reinforce partner standards, and create an efficient, scalable operation.Collaborating with cross-functional teams in Commercial, Product, and Technology, your influence will be evident in partner launch timelines, operational efficiency, and the quality of experiences delivered to our customers.

As a Portfolio Operations Associate, you will play a pivotal role in managing and administering our expanding portfolio of investments within the Rides vertical. This position is essential for developing efficient systems and processes that monitor performance, mitigate risks, and ensure the flawless execution of all post-investment operations. Collaboration with the business development team, central finance, operations, and portfolio companies will be key to providing the operational foundation for our strategic initiatives.

The Portfolio Implementation Analyst role at Evelyn Partners centers on executing and managing investment strategies for a broad client base. This position involves close collaboration with asset managers, clients, and various stakeholders to support the smooth implementation of investment portfolios. Role overview Daily work focuses on ensuring that investment portfolios are executed accurately and efficiently. The analyst will contribute to optimizing portfolio performance, drawing on strong analytical abilities and a careful approach to detail. Collaboration Regular interaction with asset managers and clients is a key part of the job. The analyst helps coordinate between different parties, supporting clear communication and effective portfolio management. What you will bring Analytical skills for monitoring and optimizing portfolio performance Attention to detail in managing portfolio implementation tasks Ability to work well with colleagues and clients to deliver high-quality service

At Pipedrive, we recognize that extraordinary people are essential for crafting exceptional products. Our team embodies our core values, and we hire with these principles in mind. Since our inception in 2010, Pipedrive has been dedicated to empowering sales and marketing teams with intuitive, robust tools designed to enhance workflow efficiency. Currently, our cloud-based software is utilized by over 100,000 companies across 179 countries. We've evolved from a small team of five to a dynamic international workforce of over 850 individuals, representing more than 50 nationalities, with offices in key locations throughout Europe and the US. In 2020, Pipedrive secured a majority investment from Vista Equity Partners, an esteemed global investment firm specializing in enterprise software, data, and technology-driven businesses, marking Pipedrive as Estonia's fifth unicorn. We are seeking a strategic and results-driven Director of R&D Operations to lead the collaboration between our Product, Engineering, and Design (PED) teams, ensuring the delivery of impactful results. This pivotal role bridges the gap between our long-term business objectives and the daily operations of R&D. You will work closely with senior leadership, including the Chief Product and Technology Officer (CPTO), to guarantee that our R&D investments, processes, and teams are synchronized, effective, and prepared for scalability.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

DEPT® is a forward-thinking Growth Invention company dedicated to accelerating the success of the world’s most ambitious brands. With over 4,000 specialized professionals, we operate at the nexus of technology and marketing to provide innovative growth services across various sectors, including Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our client roster features industry giants such as Google, Lufthansa, Meta, eBay, and OpenAI. We proudly hold B Corp and Climate Neutral certifications since 2021.JOB PURPOSEThis pivotal role is situated within our Holding team located in London and Manchester. Our diverse team encompasses expertise in Finance, Hospitality, Recruitment, People & Culture, IT Support, and Marketing. We serve as the backbone of the organization, ensuring smooth operations and fostering collaboration across departments. We are the go-to team for inquiries, brainstorming sessions, support, and planning engaging initiatives that everyone appreciates. We are the dependable force that keeps the wheels turning.As the Head of Partner Marketing for EMEA, you will spearhead the strategic development and hands-on execution of co-marketing efforts, demand generation, and partner-focused events across the EMEA region. You will be the catalyst for our collaborative go-to-market strategies with technology and media partners like Adobe, Shopify, and Google, enhancing our joint value propositions, generating leads, and reinforcing DEPT®’s leadership in AI-driven services, cloud migrations, personalization, media innovation, and digital commerce.You’ll work closely with cross-functional teams, including Growth, Alliances, Regional Marketing, and Sales, to craft and implement integrated campaigns, content strategies, demand plays, and events that translate partner collaborations into measurable business outcomes.KEY RESPONSIBILITIESDevelop & Execute Co-Marketing Strategy — Formulate and implement collaborative marketing initiatives with strategic partners. Create campaigns that encompass webinars, case studies, thought leadership pieces, email outreach, and partner marketplace content.Drive Pipeline & Demand Generation — Collaborate with Growth, Partnerships, and Regional Marketing to launch demand campaigns, monitor performance against KPIs, ROI, and pipeline goals. Develop demand strategies aligned with partner incentives, MDF/coop budgets, and regional sales objectives.Lead Events & Experiences — Organize and oversee partner-focused events (executive roundtables, CIO experiences, roadshows, workshops). Manage speaker submissions, session content, booth messaging, and overall event execution.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Join Attio in Transforming CRM for the AI EraAt Attio, we are on a groundbreaking mission to redefine Customer Relationship Management (CRM) for the artificial intelligence era. Our innovative team is developing the first AI-native CRM tailored for ambitious go-to-market teams. Recently, we proudly announced our $52M Series B funding round, led by GV (Google Ventures) with contributions from Redpoint, Balderton, Point Nine, and 01A. Our collaborative team thrives on overcoming intricate technical challenges, delivering exceptional user experiences, and setting new industry standards.Key ResponsibilitiesScale People Operations: Act as a pivotal contributor to our systems, processes, and operational framework, facilitating Attio's growth as we double our workforce over the next year and sustain ambitious scaling beyond that, ensuring seamless, compliant, and sustainable growth.Streamline Onboarding and Offboarding: Enhance and maintain high-quality, compliant onboarding and offboarding experiences that are consistent across all regions.Optimize People Systems: Play a crucial role in the improvement of our core People tools (including HiBob, Ashby, Sequoia, and Carta), ensuring data accuracy, reliability, and automation to minimize manual tasks and friction.Collaborate with Finance: Serve as a trusted ally to the Finance team in payroll processing, PTO management, and operational workflows, reinforcing cross-departmental collaboration.Ensure Compliance Across Jurisdictions: Support People Ops compliance in multiple regions (UK & Ireland, Germany, Poland, Portugal, and the US), balancing local regulations with scalable global processes.Provide HR Support to Employees: Act as a primary contact for daily People Ops and HR inquiries, delivering clear, timely, and actionable guidance.Promote Automation and Efficiency: Identify and implement opportunities to automate, simplify, and enhance workflows, documentation, and operations as the company expands.Foster Cross-Functional Collaboration: Work in close partnership with People, Talent, Finance, Legal, and leaders across the organization to ensure alignment and support for growth initiatives.

WPP Media is WPP’s AI-powered media operating unit, collaborating with major global brands to deliver creative personalization at scale. The team blends expertise in media, data, and partnerships, using the WPP Open marketing platform and Open Intelligence to help clients understand and measure the impact of their media investments. More information can be found at wppmedia.com. Role overview The Director of Operations will play a key role in shaping WPP’s future. This position supports creative, communications, experience, commerce, and technology solutions for major clients. The Director works within a global client practice, adapting teams and resources to meet the unique needs of WPP’s largest partners. Key initiatives and partnerships A major focus is OpenDoor, a partnership with Amazon designed to boost productivity and creativity across all WPP agencies. OpenDoor draws on the strengths of both companies, emphasizing People, Platforms, and Processes. The approach incorporates Amazon’s 16 Leadership Principles alongside WPP’s values: Open, Optimistic, and Extraordinary. This collaboration encourages teams to challenge conventions and pursue better outcomes for clients and colleagues by combining WPP’s creative transformation experience with Amazon’s customer-centric philosophy. Location This Director of Operations role is based in London, United Kingdom.

Join our dynamic team at Laundryheap as a Regional Associate in Partner Operations. In this role, you will be at the forefront of ensuring that our partner operations run smoothly and efficiently. You will collaborate with various teams to optimize our processes and enhance partner relationships, contributing to our mission of providing exceptional laundry services.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Join Multiverse as a Portfolio Lead, where you will spearhead innovative projects that shape the future of learning and development. As a vital member of our team, you will lead a diverse portfolio of initiatives, leveraging data-driven insights to enhance program outcomes and drive strategic growth. Your leadership will empower our teams to deliver exceptional learner experiences, fostering a culture of excellence and continuous improvement.

Director of OperationsFfern is seeking a highly skilled Director of Operations to spearhead our manufacturing and logistics operations along with overseeing our customer service functions from start to finish.As a craft-driven, seasonal fragrance house, we pride ourselves on a sophisticated and high-standard supply chain. This role transcends the typical operations position; it presents a unique opportunity to develop a top-tier operations and service structure within a modern luxury business—one that adeptly manages manufacturing complexities, scales efficiently, and maintains an exceptional quality of customer experience as we expand.This is a hands-on leadership role. We seek an individual equally comfortable with intricate details and the broader strategic vision, capable of making informed purchasing decisions, maintaining operational efficiency, guiding teams, enhancing partner performance, establishing reliable financial reporting, and fostering continuous improvement across our entire operational framework.Key ResponsibilitiesOversee all aspects of physical operations: purchasing, inbound logistics, inventory accuracy, 3PL management, order fulfillment, returns, and reliability through seasonal fluctuations, while aiding in the operationalization of new product launches.Collaborate with Growth and Finance teams to anticipate demand for physical goods, assess 3PL capacity, and determine customer service workforce requirements.Lead the Customer Service team to deliver a world-class experience while ensuring operational efficiency, including managing staffing, productivity, AI, tooling, quality assurance, knowledge base, capacity forecasting, and feedback mechanisms into Operations, Product, Brand, and beyond.Develop finance-grade operational reporting, including up-to-date COGS, stock counts and reconciliation, cost-to-serve metrics, fulfillment and returns data, and customer service metrics.Enhance supplier performance and relationships, instilling procurement discipline focused on cost, quality, reliability, and lead times.

We are in search of a skilled Director of Revenue Operations to take charge of our sales operations and ensure seamless continuity during a critical transition. This pivotal role demands comprehensive management of HubSpot as our sales CRM, encompassing pipeline management, forecasting, reporting, and governance of the sales process.The ideal candidate will possess extensive hands-on HubSpot experience within a sales organization, demonstrating a solid grasp of the sales environment rather than marketing-focused CRM management. The role requires agility and a capacity to collaborate effectively with senior sales leadership to drive revenue achievement.Key ResponsibilitiesRevenue Operations & CRM ManagementServe as the main administrator and owner of HubSpot for the sales team, ensuring data integrity, CRM cleanliness, and adherence to processes.Enhance and manage sales pipelines, deal stages, properties, workflows, and dashboards in accordance with sales requirements.Oversee user access, permissions, and system configurations for sales team members.Guarantee that HubSpot facilitates accurate forecasting, deal advancement, and reporting for leadership.Pipeline Management, Forecasting & ReportingLead the sales forecasting procedures and cadence, delivering precise and timely reports to sales leadership.Generate regular reports on pipeline performance and conversion rates to aid decision-making.Collaborate with Sales and Finance teams to ensure alignment of pipeline data with revenue reporting expectations.Sales Process Documentation & EnablementAssist in the documentation of sales processes, playbooks, and HubSpot best practices.Act as a resource for sales team members regarding CRM usage, process queries, and troubleshooting.Promote uniformity in deal management and data entry practices across the sales team.Cross-Functional CollaborationEngage closely with Sales leadership, Finance, and Revenue Operations stakeholders to ensure alignment of CRM and sales operations with broader organizational objectives.Facilitate the transition of tasks between Sales and Customer Success teams as necessary.

ClearView Healthcare Partners is a leading strategy consulting firm specializing in life sciences, with its headquarters located in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We cater to clients across the biopharmaceutical, medical device, and diagnostic sectors, offering top-tier strategic support for a wide array of business challenges. Our mission is to provide actionable insights that empower businesses to meet their goals.OverviewAs the HR Business Partner & People Operations Manager in London, you will serve as the key HR representative for our London office, acting as a trusted advisor to the local leadership team and employees while collaborating with the global People team. This senior role combines approximately 60% strategic HR business partnering with 40% hands-on HR operations, including UK benefits and immigration tasks.Reporting to the Director of People Strategy (US), you will closely collaborate with global colleagues in areas such as Professional Development, Learning & Development, Talent Acquisition, Resource Management, Payroll, and Benefits to ensure a locally tailored and globally consistent employee experience. Your strong understanding of the London/UK market, coupled with a global perspective, will help align local practices with UK regulations and norms.

About WPP MediaWPP is a leader in creative transformation, harnessing the power of creativity to foster positive change for our people, the planet, clients, and communities. Discover more about our mission at wpp.com.WPP Media stands at the forefront of WPP’s global media collective. In a dynamic landscape where media permeates all aspects of life, we unite the best platforms, talent, and partnerships to unlock boundless growth opportunities. Learn more at wppmedia.com.Position OverviewIn the role of Director of People Partnerships, you will serve as a trusted advisor to executive leadership, delivering expert insights and support on a wide range of people-centric initiatives, including talent management, organizational development, employee relations, compensation strategies, and performance management. Collaborating closely with Centres of Value, you will ensure the seamless alignment and implementation of People programs and services. This is a pivotal opportunity to influence our organizational culture and nurture our talent.

At Meter, we aspire to redefine internet infrastructure, transforming it into a fundamental utility by creating a product that serves a diverse range of stakeholders, including Customers, Internet Service Providers (ISPs), Partners, and Technicians. Every utility operation begins with a successful installation, and that's where your expertise becomes vital. The Partner Operations team acts as the driving force behind Meter's global deployment network, providing essential support to our Partners in delivering critical infrastructure worldwide.Deployment phases are the most susceptible to challenges, and each stakeholder's contribution is critical to establishing a resilient and high-performance infrastructure. Meter is committed to dedicating an entire team to each stakeholder, ensuring that our products and services empower them to perform operationally and technically sound work at scale. In this pivotal role, you will lead projects, streamline processes, and enhance products for Meter's Partners, culminating in an innovative, Partner-centric networking solution.From the onboarding phase through to planning and execution, you will cultivate institutional knowledge with our partners to facilitate a seamless workflow, guaranteeing that each deployment is executed with meticulous precision and cohesion. Your contributions will be instrumental in ensuring consistent and efficient outcomes across hundreds of concurrent installations, fostering growth for our Partners and delivering an exceptional experience for Customers. The robust product needed to support this Partner-focused project endeavor is still in development, and we need your expertise to help bring it to fruition.

Smarsh helps organizations manage risk and make the most of their digital communications. Over 6,500 organizations in regulated industries trust Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s focus on innovation has led to recognition from Gartner and Forrester, and Smarsh has appeared on the Inc. 5000 list of fastest-growing American companies every year since 2008. Role overview The Channel Partner Business Operations Analyst supports the operational efficiency and data accuracy of the global channel partner organization. This role ensures performance transparency and reliable reporting for channel operations. Reporting to the Global Operations Director for Channel Partners, this analyst acts as the analytical and operational foundation for the channel business. Work centers on precise forecasting, consistent reporting, and scalable processes for partner recruitment, enablement, and renewals. Collaboration This position works closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams. The analyst helps maintain a channel operation built on precision, transparency, and accountability.