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Experience Level
Senior Level Manager
Qualifications
Proven experience in quality assurance management, preferably in a BPO setting. Strong analytical and problem-solving skills. Excellent leadership and communication skills. Ability to work collaboratively across departments and with external stakeholders. Knowledge of quality control methodologies and tools. Relevant certifications (e.g., Six Sigma, ISO standards) are a plus.
About the job
Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.
Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!
About Sutherland
Sutherland is a global provider of business process outsourcing and technology solutions. With a commitment to excellence, we partner with clients to deliver innovative solutions that drive their business success. Our diverse team of professionals is dedicated to creating exceptional customer experiences and fostering a culture of continuous improvement.
The Role At HelloFresh, you'll join a vibrant team that embraces innovation and harnesses cutting-edge technology to deliver outstanding experiences. Our culture is rooted in collaboration, continuous learning, and an unwavering commitment to excellence. You will have the opportunity to work on meaningful projects, sharpen your skills, and advance in a nurtu…
Full-time|PHP 264K/yr - PHP 324K/yr|On-site|Manila, Metro Manila, Philippines
Join Tech Firefly as we partner with a leading American multinational technology corporation renowned for its innovative Internet services and products. This is an exciting opportunity for driven individuals to leverage their Software Quality Assurance expertise within one of the most prestigious companies globally.We are seeking a dedicated Manual QA Specialist focused on thoroughly testing web applications. Your primary responsibility will be to deliver clear and actionable insights on user interface (UI), user experience (UX), and responsive design across various platforms, including email clients and web browsers. As a QA Specialist, you will be tasked with executing existing test cases and documenting bugs for our content creators.We are hiring immediately!
The Role Join the innovative team at HelloFresh, where we embrace cutting-edge technology to deliver outstanding culinary experiences. Our collaborative culture fosters continuous learning and a commitment to excellence, allowing you to work on impactful projects while growing your skills in a supportive environment that celebrates diverse perspectives. As an FSQA Specialist, you will play a crucial role in collaborating with our procurement and culinary development teams. You will share best practices, standardize workflows, and promote food safety in product and supplier approval processes. Your contributions will support strategic initiatives, driving forward our Food Safety & Quality Assurance vision. We are in search of entrepreneurial-minded individuals who are passionate, results-oriented, and eager to tackle the evolving challenges of the food industry. As part of our food safety team, you will engage with proactive, fast-paced QA teams to mitigate risks and uphold standards, ensuring that our customers receive safe, high-quality ingredients. We invite passionate candidates to apply—if you believe you have the skills to excel in this role, we want to hear from you!
Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!
Full-time|On-site|Manila, National Capital Region, Philippines
Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance their lives. At Viamericas, we are continuously on the lookout for exceptional talent who resonate with our core values of respect, innovation, integrity, and impact.This technical role within our software development team is pivotal in ensuring the quality of our products, features, bug fixes, and enhancements. The ideal candidate will possess a strong grasp of our business, the product development lifecycle, and experience in implementing enterprise-level software solutions. You should have a keen attention to detail and the analytical skills necessary to assess the functionality of our offerings. If you are a dedicated engineer with an unwavering commitment to success and a knack for identifying potential issues before they reach our customers, while also fostering knowledge within your team, we want to hear from you.We seek a results-oriented individual who takes initiative and is proactive in their approach. You will be expected to anticipate and resolve issues independently, ensuring that nothing obstructs the attainment of the company’s objectives. Your primary responsibility will be to design and execute high-quality tests for our products.
Full-time|Remote|Remote — Manila, Metro Manila, Philippines
Join Tech Firefly in partnership with a leading American multinational technology company specializing in Internet services and products. This is an exciting opportunity for proactive candidates to leverage their Quality Assurance expertise in a dynamic, global environment.Immediate Hiring!
Formulates and documents comprehensive quality assurance policies and procedures.Interprets, enforces, and adapts quality assurance standards to ensure compliance.Assesses the sufficiency of quality assurance standards in place.Designs and implements effective sampling procedures along with detailed directions for recording and reporting quality data.Reviews and enhances the implementation, efficiency, and effectiveness of quality control and inspection systems.Plans, conducts, and oversees rigorous testing and inspection of materials and products to ensure they meet established specifications.Maintains thorough documentation of internal audits and other quality assurance initiatives.Investigates and resolves customer complaints and non-conformance issues promptly.Collects and organizes statistical quality data for further analysis.Analyzes data to pinpoint areas needing improvement within the quality system.Develops, recommends, and oversees the implementation of corrective and preventive actions.Generates detailed reports to communicate the outcomes of quality assurance activities.Identifies training needs and coordinates training sessions to uphold quality standards.Facilitates and supports external audits conducted on-site by authorized providers.Evaluates findings from audits and implements necessary corrective measures.Keeps track of risk management activities to mitigate potential issues.Ensures ongoing compliance with industry quality and regulatory standards.Submits comprehensive monthly quality reports to senior management.
Full-time|Remote|Manila, Metro Manila, Philippines
We are seeking a detail-oriented Quality Assurance Manual Tester to join our dynamic team at Bluelight Consulting. In this remote role, you will be responsible for ensuring the quality and functionality of our software products through meticulous testing and evaluation.As a QA Manual Tester, you will conduct thorough testing procedures to identify bugs and issues, collaborating closely with development teams to ensure that our products meet the highest quality standards. Your keen eye for detail and problem-solving skills will be essential in maintaining our commitment to excellence.
Full-time|PHP 22K/yr - PHP 27K/yr|On-site|Manila, Metro Manila, Philippines
Join Tech Firefly as we partner with a leading American multinational technology firm specializing in Internet services and products. This is an exceptional opportunity for driven individuals to apply their Software Quality Assurance expertise within one of the largest companies globally.We are in search of a dedicated Manual QA Specialist who will be focused on conducting thorough manual testing of web applications. The primary responsibility will be to deliver precise and actionable feedback regarding UI, UX, and responsive design across diverse platforms such as Email Clients and Web Browsers. The QA Specialist will be tasked with executing existing test cases and documenting bugs for our content creation teams.Immediate Hiring
Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.
This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week. The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT). About Point: Real Impact, Real People: Our mission is to enhance homeownership by making it more valuable and accessible. Your contributions will help homeowners access their wealth and achieve financial flexibility. Funding: We’ve raised over $175 million from esteemed investors, positioning us for rapid growth and offering you a chance to join us at a transformative moment. Game-changing Product: We are revolutionizing home equity with a company that boasts a 4.7 Trustpilot rating and an A+ from the BBB, reflecting our commitment to over 20,000 satisfied customers. Great Place to Work: Recognized as a Certified Great Place to Work, we are also listed among Fortune's Best Workplaces in the Bay Area. Hybrid Collaboration, Connected Culture: This hybrid role combines flexibility with opportunities for in-person collaboration, fostering a culture that emphasizes teamwork, belonging, and shared success. About the Role: As the Senior Process Quality Associate, you will evaluate and enhance quality standards across customer interactions and operational workflows. Your role will ensure strict adherence to established processes for calls, chats, emails, and administrative tasks while generating actionable insights to drive performance improvements. You will work closely with Team Leads and stakeholders to identify trends, support coaching initiatives, and promote a culture of operational excellence and accountability.
About EucalyptusAt Eucalyptus, we are dedicated to making good health last a lifetime. With over a billion individuals affected by obesity globally, we strive to combat preventable chronic conditions by providing superior long-term care.Eucalyptus is the driving force behind Juniper, a leading weight-management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and comprehensive care from healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our clinical research validates that our holistic approach significantly enhances patient weight loss during their treatment with Juniper, achieving results that are four times greater than traditional methods.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, with over $100M raised from prominent investors including BOND, NewView, Blackbird, and Airtree.Assisted over 350,000 patients managing obesity across five markets.Secured a selective NICE endorsement to offer services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)As a Quality Specialist, your role is essential in guaranteeing that our patients receive empathetic and high-quality support as we expand. You will collaborate with key stakeholders and frontline operations to maintain care standards, extract insights from patient interactions, and foster continuous improvement in patient support processes. This position reports to the Senior Operations Manager for Juniper Australia.Conduct audits of patient support interactions (email, live chat, calls) with a focus on quality, tone, and compliance with internal standards.Generate weekly quality assurance reports for Team Leads, detailing quality scores, trends, and specific coaching or training recommendations.Analyze quality assurance results and support metrics (e.g., ticket quality, error rates, patient satisfaction) to identify trends and suggest actionable improvements.Maintain and enhance macros and templates for communication.
About the RoleJoin the innovative team at HelloFresh in the Inoza Tower, where we embrace advanced technology and foster a culture of collaboration, continuous learning, and excellence. In this dynamic environment, you will engage in meaningful projects, enhance your skills, and advance your career while valuing diverse perspectives and experiences.As a Quality and Training Officer, you will play a pivotal role in spearheading change management, driving continuous improvement, and automating processes within our HR Shared Service Center. Your contributions will be essential in achieving business success and improving customer satisfaction.If you're passionate and believe you can make a difference, even if you don't meet every requirement, we encourage you to apply!Your ResponsibilitiesQuality Assurance and Continuous Improvement:Create and implement quality assurance frameworks to uphold operational standards and promote continuous improvement within the HR SSC.Advocate for the adoption of lean principles and Six Sigma methodologies to streamline processes and boost efficiency.Conduct comprehensive data analysis to identify improvement opportunities and lead initiatives to optimize HR processes.Change Management and Training:Design and execute change management frameworks tailored to the needs of the HR SSC, ensuring smooth organizational transitions.Develop comprehensive training programs aligned with change management strategies to facilitate employee development and readiness.Evaluate the effectiveness of training initiatives and adapt strategies as necessary to meet evolving demands.Provide training on process enhancements when appropriate.Process Automation Integration:Collaborate with stakeholders to pinpoint opportunities for process automation and enhancement within the HR SSC.Contribute to the development and execution of an automation roadmap, overseeing the integration of automated solutions to optimize processes.Lead the piloting and testing of automation solutions, utilizing data-driven decisions to enhance performance and efficiency.Communication and Stakeholder Engagement:Effectively communicate change initiatives, quality standards, and training programs to all relevant stakeholders to ensure engagement and alignment.Build strong relationships with stakeholders to foster a collaborative working environment.
Full-time|Remote|Remote — Manila, Metro Manila, Philippines
We are thrilled to present a dynamic opportunity for a proactive, data-focused Training and Quality Lead to develop scalable onboarding programs, enhance quality standards, and synchronize cross-functional processes within our sales, operations, and customer success teams in a rapidly evolving environment. Company Overview:Our client is the premier platform that connects Nurse Practitioners (NPs) with collaborating physicians throughout the United States. Their innovative service simplifies a complex process, empowering NPs to efficiently, affordably, and confidently connect with physician collaborators to fulfill state regulations and successfully launch their practices. Role Purpose and Responsibilities:The Training and Quality Lead is a pivotal new role focused on establishing operational excellence within our Customer Success and Operations divisions. This position involves designing and executing quality assurance frameworks, creating scalable training programs, and developing systems that ensure consistent, high-quality service delivery as we expand. Your efforts will directly influence customer retention, satisfaction, team scalability, hiring efficiency, operational consistency, process adherence, and overall strategic capacity. You will ensure that our intended deliverables align seamlessly with the experiences our customers receive. Key Responsibilities:The Challenges We Aim to AddressAs a growing organization, we encounter the following scaling challenges:Variability in quality across customer interactionsTraining and onboarding obstacles hindering hiring speedOverdependence on key personnel, leading to risk and employee burnoutInsufficient documentation and process standardizationReactive rather than proactive quality management Training & Onboarding (Primary Focus)Design, implement, and continually enhance a structured onboarding program for all new hires, minimizing time-to-competency across the Customer Success, Physician Experience, and Operations teams.Create role-specific training curricula covering product knowledge, platform navigation (Odoo, Stripe), communication standards, and healthcare industry insights.Build and maintain a comprehensive training content library, including SOPs, video guides, quick-reference materials, and knowledge base articles.Facilitate live training sessions (virtual), workshops, and role-playing exercises for new and existing team members.Monitor onboarding milestones and certifications; develop dashboards to evaluate training effectiveness and knowledge retention.
About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to establish seamless connections between restaurants and their customers through our innovative ecosystem, which includes AI-driven order taking, delivery solutions, payment processing, and point-of-sale software. By blending technology with human touch, we address the real-world issues that small business owners encounter.Customer success is at the forefront of our efforts, and we believe that when our customers flourish, so do we. The restaurant industry in the U.S. represents a market worth over $1 trillion, yet it remains largely underserved by technology. We are committed to ensuring that small restaurant owners have access to the same high-quality technologies as larger chains, but at a more accessible price point.Having maintained profitability for almost a decade, Tarro has experienced a remarkable 5x revenue growth in the last four years. As of mid-2022, we were valued at $450M and have continued to see significant expansion in customer acquisition, product development, and workforce. Thousands of dedicated restaurants trust Tarro to support their success, contributing to nearly 20 million satisfied customers. We are proud to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can join us in helping small restaurants thrive, please visit us here!What We’re Looking ForWe are seeking a detail-oriented and enthusiastic entry-level team member to join us as a Menu Quality Control Specialist. In this pivotal role, you will act as the final gatekeeper of quality, ensuring that restaurant menus are accurate, consistent, and user-friendly before they go live on our platform. You will work closely with various internal teams to guarantee an exceptional experience for both restaurant owners and their customers. This is an ideal position for individuals passionate about food, technology, and delivering high-quality results at scale.What You’ll AccomplishConduct reviews and audits of digital restaurant menus prior to publication to ensure accuracy and consistency.Identify and rectify typos, formatting issues, and inconsistencies in menu data. Utilize internal tools to validate menu entries, pricing, categories, and item details.Collaborate with Menu Operations, Implementation, and other cross-functional teams to ensure seamless menu integration and updates.
Join our dynamic team as an Industrial Engineer at Newborn Food Products, Inc. in Manila. Your role will involve establishing and enhancing process flows, ensuring that our operations meet the needs of suppliers and customers alike. You will collaborate closely with the Purchasing, Sales, Marketing, and Merchandising departments to drive continuous improvements in operational policies, promoting cost efficiency and excellence.Review and refine process flows and management information systems to effectively respond to supplier and customer methodologies.Work in partnership with various departments to implement and improve operational policies that enhance cost efficiency.Conduct regular audits to ensure service excellence and customer satisfaction.Foster awareness among third-party service providers regarding our existing Standard Operating Procedures (SOPs).Implement consumer marketing procedures aligned with quality objectives.Monitor project statuses and facilitate smooth handovers.Assist in file migrations and perform necessary administrative tasks.Maintain quality records in accordance with applicable SOPs.Undertake additional responsibilities related to external services as directed.
Job Title: Quality Assurance Tester and Business ConsultantLocation: Makati, Philippines (Onsite)Join our dynamic team at Cygnify as we partner with a leading fintech company to seek an adept Quality Assurance (QA) Tester and Business Consultant. This is an exciting opportunity to contribute to innovative projects in the heart of the Philippines.Key Responsibilities:QA Testing:Develop, execute, and uphold both manual and automated test cases covering functional, regression, integration, and user acceptance testing (UAT).Identify, document, and monitor defects while collaborating with developers to validate solutions.Analyze testing outcomes, communicate findings, and propose actionable solutions to address potential issues.Keep abreast of the latest testing tools, methodologies, and industry best practices.Business Consulting:Collect business requirements, perform gap analysis, and provide tailored solutions.Create business specifications, comprehensive process documentation, and user manuals.Assist in project implementation, system configuration, training, and deployment activities.Lead workshops, conduct stakeholder interviews, and manage change initiatives.Deliver first and second-level application support alongside ad-hoc consulting services.
Job Title: Lead Quality Engineer – Automation About InfoTrust InfoTrust is a premier global consulting and solutions agency focused on harnessing data to enhance marketing performance and propel business growth. We excel in digital analytics, media enablement, and privacy-centric solutions that empower some of the world's largest brands to refine their marketing strategies. Our organizational culture thrives on passion, ownership, diversity, trust, respect, and continuous improvement—principles that have garnered us numerous accolades as one of the 'best places to work', including a Great Place to Work certification and recognition as the #1 workplace in Ohio. About the Role We are on the lookout for a Lead Quality Engineer – Automation who will spearhead and expand our quality engineering initiatives from the ground up. As our inaugural QA/QE hire in India, you will be responsible for defining the automation strategy, establishing best practices, and implementing scalable testing frameworks to ensure the reliability, performance, and integrity of our SaaS solutions. This is a high-impact and autonomous role where you will not only execute tests but also play a pivotal role in embedding quality within our engineering culture. If you excel in ownership, enjoy tackling complex technical challenges, and aspire to lay the groundwork for something significant, this position is tailored for you. What You’ll Do Develop & Lead Automation Strategy Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing. Establish QA best practices, standards, and processes across teams. Champion an automation-first quality strategy while continuously enhancing test coverage and reliability. Engineering & Technical Execution Create automated test suites utilizing tools such as Selenium, PyTest, Cypress, Playwright, or similar technologies. Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Conduct API testing using tools like Postman, REST Assured, or comparable frameworks. Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting. Collaborate with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP). Collaboration & Quality Advocacy Work closely with Product, Engineering, and DevOps teams to embed quality throughout the Software Development Life Cycle (SDLC).
Join nagarro as a Staff QA Engineer in a dynamic hybrid work environment. We are looking for a passionate individual who thrives in a collaborative setting and is committed to ensuring the highest quality in our software products. As part of our engineering team, you will play a key role in driving quality assurance processes and mentoring junior QA professionals.
Join our dynamic team at Nagarro as a Hybrid QA Engineer - Staff Engineer. In this role, you will be instrumental in ensuring the quality and reliability of our software products by collaborating with development teams, creating test plans, and implementing automated testing procedures. Your expertise will help us deliver top-notch solutions to our clients.
