Qualifications
Proven experience in quality assurance management, preferably in a BPO setting. Strong analytical and problem-solving skills. Excellent leadership and communication skills. Ability to work collaboratively across departments and with external stakeholders. Knowledge of quality control methodologies and tools. Relevant certifications (e.g., Six Sigma, ISO standards) are a plus.
About the job
Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.
Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!
About Sutherland
Sutherland is a global provider of business process outsourcing and technology solutions. With a commitment to excellence, we partner with clients to deliver innovative solutions that drive their business success. Our diverse team of professionals is dedicated to creating exceptional customer experiences and fostering a culture of continuous improvement.
