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Experience Level
Senior Level Manager
Qualifications
Proven experience in quality assurance management, preferably in a BPO setting. Strong analytical and problem-solving skills. Excellent leadership and communication skills. Ability to work collaboratively across departments and with external stakeholders. Knowledge of quality control methodologies and tools. Relevant certifications (e.g., Six Sigma, ISO standards) are a plus.
About the job
Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.
Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!
About Sutherland
Sutherland is a global provider of business process outsourcing and technology solutions. With a commitment to excellence, we partner with clients to deliver innovative solutions that drive their business success. Our diverse team of professionals is dedicated to creating exceptional customer experiences and fostering a culture of continuous improvement.
This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week. The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT). About Point: ✨ Real Impact, Real People: Our mission is to enhance homeownership by makin…
About the RoleJoin the innovative team at HelloFresh in the Inoza Tower, where we embrace advanced technology and foster a culture of collaboration, continuous learning, and excellence. In this dynamic environment, you will engage in meaningful projects, enhance your skills, and advance your career while valuing diverse perspectives and experiences.As a Quality and Training Officer, you will play a pivotal role in spearheading change management, driving continuous improvement, and automating processes within our HR Shared Service Center. Your contributions will be essential in achieving business success and improving customer satisfaction.If you're passionate and believe you can make a difference, even if you don't meet every requirement, we encourage you to apply!Your ResponsibilitiesQuality Assurance and Continuous Improvement:Create and implement quality assurance frameworks to uphold operational standards and promote continuous improvement within the HR SSC.Advocate for the adoption of lean principles and Six Sigma methodologies to streamline processes and boost efficiency.Conduct comprehensive data analysis to identify improvement opportunities and lead initiatives to optimize HR processes.Change Management and Training:Design and execute change management frameworks tailored to the needs of the HR SSC, ensuring smooth organizational transitions.Develop comprehensive training programs aligned with change management strategies to facilitate employee development and readiness.Evaluate the effectiveness of training initiatives and adapt strategies as necessary to meet evolving demands.Provide training on process enhancements when appropriate.Process Automation Integration:Collaborate with stakeholders to pinpoint opportunities for process automation and enhancement within the HR SSC.Contribute to the development and execution of an automation roadmap, overseeing the integration of automated solutions to optimize processes.Lead the piloting and testing of automation solutions, utilizing data-driven decisions to enhance performance and efficiency.Communication and Stakeholder Engagement:Effectively communicate change initiatives, quality standards, and training programs to all relevant stakeholders to ensure engagement and alignment.Build strong relationships with stakeholders to foster a collaborative working environment.
Join Sutherland as a Director of Quality Assurance where you will lead our quality assurance initiatives, ensuring the highest standards of service delivery. You will be responsible for developing and implementing quality control strategies and processes, supervising quality teams, and collaborating with cross-functional departments to promote quality standards.Your expertise will play a pivotal role in enhancing customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about quality management, we would love to hear from you!
About WPP Media WPP is the creative transformation powerhouse dedicated to leveraging creativity to forge brighter futures for our employees, the planet, our clients, and the communities we serve. To discover more, please visit wpp.com. WPP Media stands as WPP’s global media collective, uniting top-tier platforms, talented individuals, and strategic partners to unlock boundless growth opportunities in a media-saturated world. For further information, please visit wppmedia.com. At WPP Media, we are passionate about nurturing our culture and our workforce, which empowers us to deliver exceptional experiences for our clients and each other. In this role, it is essential to embody WPP and WPP Media’s core values: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Key Responsibilities: Validate and process billing for content invoices. Review and approve billing invoices for ATL and Digital. Update and monitor weekly PO status. Track unbilled placements and regularly remind media vendors. Address inquiries and resolve complaints from vendors and clients regarding invoices. Reconcile with media agencies concerning bookings, unbilled amounts, CE/PO statuses, and any invoice disputes. Submit weekly reports on problematic or pending invoices. Update CE monitoring monthly with new billings and CE/PO balances. Maintain vendor SOA status. Prepare month-end reports. Handle journal adjustments. Monitor aging of detailed unbilled items. Potentially lead a team as required.
Join WPP Media as a Senior Associate in Planning, where you will play a vital role in shaping innovative strategies that drive growth for our clients. In this dynamic position, you will collaborate with cross-functional teams, leveraging data-driven insights to create impactful media solutions.Your Role:Analyze market trends and client needs to develop effective planning strategies.Work closely with creative teams to ensure the execution of campaigns aligns with strategic objectives.Utilize analytics tools to measure success and optimize media performance.About WPP Media:WPP is a leader in creative transformation, striving to harness creativity for a better future across all facets of society. As WPP's global media collective, WPP Media unites the best talents, platforms, and partnerships to create unparalleled opportunities for growth. Discover more at wppmedia.com.Our culture is built on shared core values that inspire us to excel and foster exceptional experiences:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Encora is hiring a Data Quality Analyst in Manila. This role focuses on analyzing data, implementing automation, and applying Angular expertise to strengthen data analysis and reporting. The work supports better data workflows and helps teams make informed decisions. What you will do Create detailed test cases based on business requirements to ensure data quality. Perform data quality checks during ad-hoc data extraction tasks. Test data outputs promptly to meet service level agreements (SLA). Work with Data Analysts and Project Management Officers to gather and analyze requirements for test case development. Support peer reviews of data outputs before user acceptance testing (UAT). Keep quality assurance documentation and artifacts organized for future use. Run data testing on outputs from Data Analysts using SQL. Contribute to a collaborative team atmosphere. Join daily stand-up meetings to share updates and discuss challenges. Requirements 3 to 5 years of experience in Quality Assurance, including knowledge of testing methodologies, terms, and concepts. Strong SQL skills. Hands-on experience with Google Data Studio, Google Sheets, and Excel. Familiarity with Google BigQuery, Tableau, Power BI, and Metabase is preferred. Experience with Hadoop or other Big Data tools is a plus. Knowledge of JIRA and Confluence is an advantage.
Full-time|On-site|Manila, Metro Manila, Philippines
About UsAt Love, Bonito, we stand as Southeast Asia's premier womenswear brand, dedicated to empowering women to express their confidence through style. Established in 2010 in Singapore, we have transformed from a modest online startup into a dynamic multi-channel enterprise, featuring over 20 stores across Asia and a robust online presence.Looking ahead, we aim to broaden our horizons by venturing into new categories, exploring fresh markets, fostering wholesale partnerships, and pursuing brand acquisitions. Our evolution is towards becoming a next-generation regional consumer group that harmonizes passion with performance, and creativity with technology.We pride ourselves on being a collective of builders, dreamers, and doers who understand that culture transcends mere words—it’s reflected in our daily actions. We thrive on speed, curiosity, and taking bold risks on ideas and individuals we trust. Join us to be part of a community that challenges you to grow, empowers you to lead, and celebrates your uniqueness. Together, we’re crafting the future of Asian brands—from Southeast Asia to the global stage.Why Join Us?At Love, Bonito, you won’t just have a job; you’ll contribute to a movement. We’re creating a lean, bold organization filled with heart—where every individual has the space to make a significant impact. Expect the following:Purpose with Performance: We’re committed to establishing a world-class Asian brand that competes on a global scale. We uphold high standards and operate with integrity, grit, and excellence. Join us if you are passionate about customer service and making a real impact!Genuine Growth: Our environment is fast-paced and dynamic. You will be encouraged to learn rapidly, step outside your comfort zone, and collaborate with colleagues who challenge and support you. If you seek a structured, comfortable setup, we might not be the right fit, but if you are eager to build, shape, and create impact together, we welcome you!Culture at Our Core: If you desire a no-corporate-BS atmosphere, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work stems from trust rather than titles. We value teamwork and effective collaboration because together, we can go further. If these values resonate with you, join us to be part of #TeamLB!Join us as we redefine the essence of building a lasting global consumer group.The RoleWe are in search of an experienced educator who will take charge of delivering top-tier training and education for our Love, Bonito retail team in the Philippines. Reporting directly to the Retail Area Manager (Philippines), the ideal candidate will possess exceptional communication skills, outstanding public speaking abilities, and comprehensive knowledge across various retail domains. Your role will involve disseminating knowledge, enhancing team capabilities, and fostering a culture of continuous learning.
About WPPWPP stands as the ultimate growth partner for the world’s premier brands. We integrate cutting-edge media intelligence, data-driven solutions, world-class creativity, next-generation production capabilities, transformative enterprise solutions, and expert strategic counsel all under one roof. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist our clients in navigating change, seizing opportunities, and achieving transformational growth. For more information, visit WPP.com.About WPP MediaWPP is the creative transformation company, harnessing the power of creativity to forge better futures for our people, our planet, our clients, and our communities. WPP Media represents WPP’s global media collective. In a world where media permeates every aspect of life, we unite the best platforms, people, and partners to create boundless opportunities for growth. For additional information, visit wppmedia.com.At WPP Media, we are deeply committed to the strength of our culture and our people, which empowers us to create exceptional experiences for our clients and one another. In this role, embracing WPP and WPP Media’s shared core values is essential:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.GENERAL DESCRIPTIONThe Senior Associate – Influencer Content Planning will play a pivotal role in executing and optimizing content and influencer marketing strategies, effectively translating client needs into impactful campaigns. This position actively contributes to the digital business growth of WPP Media agencies by applying established best practices, refining processes, and showcasing increasing independence in campaign management and strategic input.
Join Adventus, a leading provider of Information and Communications Technology (ICT) solutions and services with a global presence. We empower organizations to achieve transformative results by implementing innovative solutions and strategic services, ensuring they thrive in today’s fiercely competitive market.With a robust network of technology partners, unparalleled domain expertise, and a commitment to delivering exceptional value, we consistently exceed our customers' expectations.
Full-time|On-site|Manila, National Capital Region, Philippines
Viamericas, a leading and licensed money transmitter, excels in providing international money transfer, bill payment, check processing, and a myriad of other services through a vast network of agent locations across the United States and in 95 countries worldwide. Our mission is to empower immigrants by offering top-notch financial services that enhance their lives. At Viamericas, we are continuously on the lookout for exceptional talent who resonate with our core values of respect, innovation, integrity, and impact.This technical role within our software development team is pivotal in ensuring the quality of our products, features, bug fixes, and enhancements. The ideal candidate will possess a strong grasp of our business, the product development lifecycle, and experience in implementing enterprise-level software solutions. You should have a keen attention to detail and the analytical skills necessary to assess the functionality of our offerings. If you are a dedicated engineer with an unwavering commitment to success and a knack for identifying potential issues before they reach our customers, while also fostering knowledge within your team, we want to hear from you.We seek a results-oriented individual who takes initiative and is proactive in their approach. You will be expected to anticipate and resolve issues independently, ensuring that nothing obstructs the attainment of the company’s objectives. Your primary responsibility will be to design and execute high-quality tests for our products.
We are seeking a passionate and detail-oriented Hybrid QA Engineer to join our dynamic team at Nagarro. In this role, you will play a crucial part in ensuring the quality and performance of our software products. You will collaborate with cross-functional teams to identify and resolve issues, conduct thorough testing, and implement best practices in quality assurance.
Full-time|On-site|Manila, Metro Manila, Philippines
Join a dynamic team at the forefront of HR technology! Our client, a premier provider of innovative HR software solutions, is dedicated to enhancing human resource management for organizations of all sizes. With a commitment to delivering state-of-the-art technology and outstanding customer service, they empower businesses to optimize HR processes, boost employee engagement, and drive overall success.Key Responsibilities:- Spearhead new business development and sales initiatives by identifying and engaging potential enterprise clients for our HR SaaS solutions.- Formulate and implement strategic sales plans to meet and surpass sales targets and revenue objectives.- Cultivate and nurture robust relationships with key decision-makers and stakeholders within prospective organizations.- Conduct in-depth market research to pinpoint potential clients and gain insights into their HR challenges and needs.- Deliver compelling presentations and product demonstrations that showcase the value of our HR SaaS solutions to prospective clients.- Negotiate and finalize high-value sales agreements, ensuring mutually beneficial terms for both parties.- Collaborate with internal departments, including marketing and product development, to ensure alignment of sales strategies with company goals.- Maintain precise and current records of sales activities, client interactions, and pipeline management within the CRM system.- Stay updated on industry trends, competitive dynamics, and emerging technologies in the HR SaaS domain.
Job Title: Lead Quality Engineer – Automation About InfoTrust InfoTrust is a premier global consulting and solutions agency focused on harnessing data to enhance marketing performance and propel business growth. We excel in digital analytics, media enablement, and privacy-centric solutions that empower some of the world's largest brands to refine their marketing strategies. Our organizational culture thrives on passion, ownership, diversity, trust, respect, and continuous improvement—principles that have garnered us numerous accolades as one of the 'best places to work', including a Great Place to Work certification and recognition as the #1 workplace in Ohio. About the Role We are on the lookout for a Lead Quality Engineer – Automation who will spearhead and expand our quality engineering initiatives from the ground up. As our inaugural QA/QE hire in India, you will be responsible for defining the automation strategy, establishing best practices, and implementing scalable testing frameworks to ensure the reliability, performance, and integrity of our SaaS solutions. This is a high-impact and autonomous role where you will not only execute tests but also play a pivotal role in embedding quality within our engineering culture. If you excel in ownership, enjoy tackling complex technical challenges, and aspire to lay the groundwork for something significant, this position is tailored for you. What You’ll Do Develop & Lead Automation Strategy Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing. Establish QA best practices, standards, and processes across teams. Champion an automation-first quality strategy while continuously enhancing test coverage and reliability. Engineering & Technical Execution Create automated test suites utilizing tools such as Selenium, PyTest, Cypress, Playwright, or similar technologies. Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Conduct API testing using tools like Postman, REST Assured, or comparable frameworks. Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting. Collaborate with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP). Collaboration & Quality Advocacy Work closely with Product, Engineering, and DevOps teams to embed quality throughout the Software Development Life Cycle (SDLC).
As an Order Processing Specialist, you will play a vital role in ensuring the seamless and accurate processing of customer orders on a daily basis. Your responsibilities will include provisioning accounts, verifying orders within our Customer Relationship Management (CRM) system, and addressing various additional requests. You will collaborate closely with our Sales Representatives to guarantee that all orders are complete, precise, and adhere to our internal standards. Reporting to the Finance department, you will support the administrative and operational demands of our Global Sales Team while managing both routine and special projects that require you to gather information and coordinate with multiple departments across the organization.Key Responsibilities:Efficiently process orders by managing and navigating through the assigned case queue.Provision customer accounts, both new and existing, across diverse platforms for a variety of products.Ensure requests are processed accurately and within designated timeframes.Resolve issues that arise related to purchases or provisioning in collaboration with relevant internal teams.Respond promptly to email inquiries and requests from internal stakeholders.Establish and nurture strong working relationships with internal partners across the organization.Provide support to cross-functional departments, including Sales, Finance, Support, and Product teams on a global scale.Maintain a comprehensive understanding of our products, sales workflows, expectations, and order processes.Carry out additional administrative tasks and support projects as assigned.
About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our mission is to establish seamless connections between restaurants and their customers through our innovative ecosystem, which includes AI-driven order taking, delivery solutions, payment processing, and point-of-sale software. By blending technology with human touch, we address the real-world issues that small business owners encounter.Customer success is at the forefront of our efforts, and we believe that when our customers flourish, so do we. The restaurant industry in the U.S. represents a market worth over $1 trillion, yet it remains largely underserved by technology. We are committed to ensuring that small restaurant owners have access to the same high-quality technologies as larger chains, but at a more accessible price point.Having maintained profitability for almost a decade, Tarro has experienced a remarkable 5x revenue growth in the last four years. As of mid-2022, we were valued at $450M and have continued to see significant expansion in customer acquisition, product development, and workforce. Thousands of dedicated restaurants trust Tarro to support their success, contributing to nearly 20 million satisfied customers. We are proud to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can join us in helping small restaurants thrive, please visit us here!What We’re Looking ForWe are seeking a detail-oriented and enthusiastic entry-level team member to join us as a Menu Quality Control Specialist. In this pivotal role, you will act as the final gatekeeper of quality, ensuring that restaurant menus are accurate, consistent, and user-friendly before they go live on our platform. You will work closely with various internal teams to guarantee an exceptional experience for both restaurant owners and their customers. This is an ideal position for individuals passionate about food, technology, and delivering high-quality results at scale.What You’ll AccomplishConduct reviews and audits of digital restaurant menus prior to publication to ensure accuracy and consistency.Identify and rectify typos, formatting issues, and inconsistencies in menu data. Utilize internal tools to validate menu entries, pricing, categories, and item details.Collaborate with Menu Operations, Implementation, and other cross-functional teams to ensure seamless menu integration and updates.
The Role At HelloFresh, you'll join a vibrant team that embraces innovation and harnesses cutting-edge technology to deliver outstanding experiences. Our culture is rooted in collaboration, continuous learning, and an unwavering commitment to excellence. You will have the opportunity to work on meaningful projects, sharpen your skills, and advance in a nurturing environment that celebrates diverse perspectives and experiences. In the position of Food Safety and Quality Assurance (FSQA) Specialist, you will be instrumental in ensuring that our food products adhere to rigorous safety and quality standards. Your responsibilities will encompass food inspection, testing, and regulatory compliance, playing a vital role in safeguarding consumers and upholding the company's reputation. A solid understanding of food safety regulations and quality benchmarks, along with strong organizational and problem-solving skills, is essential. Effective communication abilities are necessary as you will coordinate with a variety of stakeholders, from production teams to suppliers and regulatory bodies, which contributes to our ongoing mission of driving business success and enhancing customer satisfaction. We encourage passionate individuals to bring their unique talents and ideas to our team. If you believe you would excel in this role, even if you don't meet every single requirement, we would love to hear from you!
Full-time|Remote|Remote — Manila, Metro Manila, Philippines
We are thrilled to present a dynamic opportunity for a proactive, data-focused Training and Quality Lead to develop scalable onboarding programs, enhance quality standards, and synchronize cross-functional processes within our sales, operations, and customer success teams in a rapidly evolving environment. Company Overview:Our client is the premier platform that connects Nurse Practitioners (NPs) with collaborating physicians throughout the United States. Their innovative service simplifies a complex process, empowering NPs to efficiently, affordably, and confidently connect with physician collaborators to fulfill state regulations and successfully launch their practices. Role Purpose and Responsibilities:The Training and Quality Lead is a pivotal new role focused on establishing operational excellence within our Customer Success and Operations divisions. This position involves designing and executing quality assurance frameworks, creating scalable training programs, and developing systems that ensure consistent, high-quality service delivery as we expand. Your efforts will directly influence customer retention, satisfaction, team scalability, hiring efficiency, operational consistency, process adherence, and overall strategic capacity. You will ensure that our intended deliverables align seamlessly with the experiences our customers receive. Key Responsibilities:The Challenges We Aim to AddressAs a growing organization, we encounter the following scaling challenges:Variability in quality across customer interactionsTraining and onboarding obstacles hindering hiring speedOverdependence on key personnel, leading to risk and employee burnoutInsufficient documentation and process standardizationReactive rather than proactive quality management Training & Onboarding (Primary Focus)Design, implement, and continually enhance a structured onboarding program for all new hires, minimizing time-to-competency across the Customer Success, Physician Experience, and Operations teams.Create role-specific training curricula covering product knowledge, platform navigation (Odoo, Stripe), communication standards, and healthcare industry insights.Build and maintain a comprehensive training content library, including SOPs, video guides, quick-reference materials, and knowledge base articles.Facilitate live training sessions (virtual), workshops, and role-playing exercises for new and existing team members.Monitor onboarding milestones and certifications; develop dashboards to evaluate training effectiveness and knowledge retention.
Full-time|On-site|Manila, Metro Manila, Philippines
Join Us as a Senior Manager of Supply Chain Processes!At tasq-work, we strive to innovate and create competitive advantages that enhance both business and societal outcomes in a rapidly evolving environment. Be part of our mission to transform supply chains, making them more efficient, swift, and resilient through various initiatives:Leverage your expertise to strategize and implement S/4HANA Digital Core at the intersection of business and technology.Assist in business assessments and roadmap development for clients, providing insights on S/4HANA supply chain functionalities and features to tackle existing challenges and optimize critical business operations.Showcase the unique benefits of S4-EWM and communicate its value proposition to clients.Facilitate business blueprint workshops for the EWM module.Optimize logistics cycles in warehouse management, covering inbound and outbound logistics, internal movements, inventory processes, and advanced EWM functionalities.Define knowledge discovery in databases related to the EWM module.Lead a team of technical consultants in configuration, testing, user acceptance testing (UAT), cutover, go-live, and post-go-live support activities.Demonstrate a strong understanding of processes and best practices to assist clients in improving outcomes.Support practice leadership by identifying and developing new business opportunities.Contribute to knowledge-sharing initiatives, process reviews, and continuous improvement efforts to enhance team and organizational knowledge.Create insightful articles and viewpoints that elevate the company’s market presence.
Full-time|PHP 264K/yr - PHP 324K/yr|On-site|Manila, Metro Manila, Philippines
Join Tech Firefly as we partner with a leading American multinational technology corporation renowned for its innovative Internet services and products. This is an exciting opportunity for driven individuals to leverage their Software Quality Assurance expertise within one of the most prestigious companies globally.We are seeking a dedicated Manual QA Specialist focused on thoroughly testing web applications. Your primary responsibility will be to deliver clear and actionable insights on user interface (UI), user experience (UX), and responsive design across various platforms, including email clients and web browsers. As a QA Specialist, you will be tasked with executing existing test cases and documenting bugs for our content creators.We are hiring immediately!
Join Viseven Group as a Quality Control Engineer in our Talent Pool and be part of an innovative leader in the global B2B MarTech landscape. Since 2009, Viseven has empowered Pharma and Life Science companies with cutting-edge digital transformation solutions. Our mission is to facilitate excellence through comprehensive software and digital marketing services tailored specifically for the pharmaceutical sector. Our solutions are trusted by the top 100 Pharma and Life Science companies worldwide.With a dynamic and rapidly expanding team of over 700 skilled professionals, including experts in development, design, business analysis, project management, sales, marketing, and customer success, Viseven is well-equipped to serve a diverse clientele.Operating in over 30 countries across the US, LATAM, Europe, and APAC, with physical offices in Ukraine, Poland, Estonia, India, and the US, we are strategically positioned to deliver exceptional services globally.Become part of our pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries worldwide.
