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Experience Level
Senior Level Manager
Qualifications
We are seeking candidates with a strong background in sales operations and program management, ideally with experience in e-commerce or related fields. The successful candidate will possess excellent leadership skills, an analytical mind, and the ability to drive results through data-driven decision-making. A proven track record of implementing processes that enhance operational efficiency and improve customer satisfaction will be essential. The ideal candidate should also demonstrate strong communication abilities and a collaborative approach to working across teams.
About the job
About Coupang
Coupang delivers a seamless shopping experience, focusing on delighting customers from browsing to delivery. In Taiwan, Coupang offers 'Rocket Delivery' for next-day shipping on a wide selection of products at competitive prices, and 'Rocket Oversea', which provides free international shipping on millions of popular items from Korea, the U. S., and other markets.
Role Overview: Director of Sales Operations & Program Management
This Director position sits within the Marketplace team and focuses on driving marketplace growth while maintaining a high-quality experience for both customers and sellers. The role involves designing and implementing initiatives that span multiple business and functional areas at Coupang.
Key Responsibilities
Lead business planning, set goals, and manage performance measurement, tracking, and reporting for marketplace operations.
Oversee the rollout and adoption of initiatives that support seller acquisition and success on the Coupang platform.
Identify process gaps and recommend strategies to improve supplier and internal workflows, ensuring alignment with Coupang's corporate objectives.
Collaborate across teams to deliver impactful programs that support marketplace expansion in Taiwan.
Location
Taipei, Taiwan
About Coupang
Coupang is a leading e-commerce platform in South Korea, known for its innovative approach to online shopping and fast delivery services. With a commitment to customer satisfaction, Coupang continues to expand its services into international markets, including Taiwan.
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About Coupang Coupang delivers a seamless shopping experience, focusing on delighting customers from browsing to delivery. In Taiwan, Coupang offers 'Rocket Delivery' for next-day shipping on a wide selection of products at competitive prices, and 'Rocket Oversea', which provides free international shipping on millions of popular items from Korea, the U.S., and other markets. Role Overview: Director of Sales Operations & Program Management This Director position sits within the Marketplace team and focuses on driving marketplace growth while maintaining a high-quality experience for both customers and sellers. The role involves designing and implementing initiatives that span multiple business and functional areas at Coupang. Key Responsibilities Lead business planning, set goals, and manage performance measurement, tracking, and reporting for marketplace operations. Oversee the rollout and adoption of initiatives that support seller acquisition and success on the Coupang platform. Identify process gaps and recommend strategies to improve supplier and internal workflows, ensuring alignment with Coupang's corporate objectives. Collaborate across teams to deliver impactful programs that support marketplace expansion in Taiwan. Location Taipei, Taiwan
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Current Coupang employees: Please complete the Internal Transfer Request Form and submit it with your application. Apply using your Coupang email address. About Coupang Coupang is changing the way people shop, focusing on delighting customers from the first tap in the app to the moment their order arrives. In Taiwan, Coupang offers “Rocket Delivery” for next-day shipping on a wide selection of products at competitive prices. The “Rocket Oversea” service brings free international shipping on millions of top-selling items from Korea, the U.S., and other countries. Coupang continues to grow in Taiwan and seeks talented people to support this expansion. Join a team shaping a future where customers wonder how they ever shopped without Coupang.
