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Director of Services Operations and Planning

RithumAtlanta - Remote
Remote Full-time $155K/yr - $220K/yr

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Experience Level

Senior Level Manager

Qualifications

Key ResponsibilitiesClient Operations Strategy & PerformanceTake ownership of the executive client operations performance package and narrative for reporting to the executive leadership team (ELT), board, and investors. Establish and maintain clear visibility into operational performance, priorities, risks, and outcomes throughout the client organization. Collaborate with executive leadership to convert strategic priorities into operational plans and measurable outcomes. Ensure operational initiatives are aligned with enterprise strategy and business unit objectives. Enterprise Initiative Portfolio GovernanceManage the enterprise client initiative portfolio, overseeing intake, prioritization, sequencing, and execution discipline. Develop governance processes to ensure initiatives align with strategic priorities and are adequately resourced. Track initiative progress, identify risks, and establish clear escalation pathways to leadership when execution risks emerge. Ensure transparency across leadership teams regarding priorities, dependencies, and progress.

About the job

At Rithum™, the leading commerce network, we revolutionize the way brands, suppliers, and retailers collaborate to create effortless e-commerce experiences. Our unparalleled platform empowers businesses to drive growth, streamline operations across multiple channels, expand product lines, and improve profit margins.

Currently, over 40,000 companies rely on Rithum to enhance their business across various channels, accounting for over $50 billion in annual gross merchandise volume (GMV). Our integrated commerce, marketing, and delivery solutions enable clients to design optimized consumer shopping experiences from start to finish.

 

Position Overview

As the Director of Services Operations and Planning, you will spearhead the operational clarity and execution discipline within the client organization. This pivotal role ensures that strategic objectives are transformed into quantifiable operational results through effective governance, performance visibility, and cross-functional accountability. You will collaborate closely with executive leadership, functional VPs, and the CEO's Chief of Staff to synchronize enterprise initiatives, enhance operational planning, and deliver executive-level insights into performance and strategic priorities. The Director is essential in keeping the organization focused on high-impact initiatives while empowering leaders to act with precision and accountability.

About Rithum

Rithum™ is the most reliable commerce network globally, enhancing collaboration between brands, suppliers, and retailers to provide seamless e-commerce experiences. With our innovative platform, we help businesses scale, optimize operations, and achieve significant growth.

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