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Experience Level
Senior Level Manager
Qualifications
Proven experience in managing shared service operations or similar environments. Strong leadership skills with a track record of driving operational excellence. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Fluency in both English and French is highly desirable.
About the job
Join Coface, a leading global provider of credit insurance and risk management solutions, as the Director of Shared Services. In this pivotal role, you will oversee the operations of our Shared Service Center, ensuring efficiency and excellence in service delivery across various functions.
Your leadership will drive the optimization of processes and promote a culture of continuous improvement, enabling our teams to deliver exceptional service to our clients. You will collaborate with cross-functional teams to implement best practices and maintain high standards of operational performance.
About Coface
Coface is a multinational company specializing in credit insurance, helping businesses navigate the complexities of trade and protect against payment risks. With a strong global presence, Coface offers innovative solutions tailored to client needs, fostering economic growth and stability.
Are you driven by a passion for assisting customers and adept at resolving both software and hardware challenges? Join Keycafe as a Bilingual Customer Service Representative (French/English) and provide exceptional support to our global clientele from the comfort of your home in Morocco.In this role, you will troubleshoot technical issues, guide users throug…
About NuitéeNuitée is revolutionizing the global travel industry by developing an API-centric infrastructure designed for seamless connectivity across various sectors. Founded in 2017, we are dedicated to simplifying the complex travel ecosystem, enabling hotels, OTAs, fintechs, and super-apps to deliver dependable travel solutions effortlessly. Our platform provides direct access to hotel inventory with superior pricing, coverage, and technology.With a presence in major cities, including London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée has established itself as a trusted infrastructure provider for industry giants like Hopper, Expedia, Priceline, Google, and Uber. Backed by prominent venture capitalists and renowned investors from Booking.com, Stripe, and Shopify, we are poised to transform the B2B travel landscape and empower innovative applications through advanced APIs.Join us at Nuitée as we lead the charge in providing AI-driven, personalized travel experiences for the modern traveler.
Join LEONI, a global leader in the development of wiring systems and cable technology, as an Advanced Customer Service Specialist. In this role, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met efficiently and effectively.Your key responsibilities will include managing customer inquiries, resolving issues, and providing detailed product information. You will work closely with various teams to enhance customer satisfaction and contribute to our commitment to quality.
SupportYourApp delivers technical and customer support for leading tech companies worldwide, operating in over 30 countries and 60 languages. The team supports SaaS, software, and hardware solutions for a varied client base, including names like MasterCard, Calm, and MacPaw. This remote Technical SaaS Support Specialist role is based in Morocco (Tetouan or Tangier-Tétouan-Al Hoceima). The position requires fluency in both French and English and focuses on supporting customers across multiple channels. What you will do Deliver technical support in French and English via email, phone, chat, and video calls. Troubleshoot and escalate issues as needed, ensuring timely and clear communication with customers. Document all interactions accurately in the CRM system. Identify, reproduce, and report bugs to Product and Development teams. Gather customer feedback to suggest product improvements. Meet key performance indicators, such as response time, resolution rate, and customer satisfaction. Stay updated on platform changes, policies, and industry news. Handle high volumes of support requests during busy periods and major events. Requirements C1 level proficiency in both French and English (spoken and written). At least 2 years of experience in customer, SaaS, or technical support, especially with complex solutions. Advanced Excel skills, including VLOOKUP, reporting, and data analysis. Strong problem-solving abilities and a customer-focused mindset. Ability to multitask and prioritize in a demanding setting. High attention to detail and accuracy with customer data. Basic computer skills and experience with CRM systems and support tools. Personal laptop or computer (minimum 8GB RAM) and reliable internet (at least 50 Mbps download, 40 Mbps upload). Dedication to high-quality service and meeting performance goals. Preferred qualifications Experience using Zendesk. Analytical mindset for spotting trends and suggesting solutions.
Join our dynamic team at nuitee as a Multilingual Customer Service Representative. In this role, you will be the first point of contact for our diverse clientele, providing exceptional support in French, Arabic, and English. Your ability to communicate effectively and empathetically will be essential in addressing customer inquiries and resolving issues promptly.We are seeking individuals who are passionate about customer service and have a flair for languages. If you thrive in a fast-paced environment and enjoy helping others, we would love to hear from you!
As a Bilingual Helpdesk Support Specialist, reporting directly to the IT Support Manager, you will provide essential level 1 (and potentially level 2) technical support to Spanish and English-speaking users.Your role will involve remote intervention to diagnose, resolve, and monitor technical incidents related to workstations, applications, and IT tools.This position requires exceptional customer service skills, a strong attention to detail, and excellent communication in Spanish and English.Main Responsibilities:User Support and Assistance:Manage incidents and requests via phone, email, or ticketing system.Diagnose technical issues (hardware, software, network, access).Resolve level 1 incidents remotely.Escalate complex incidents to higher support levels as necessary.Ensure ticket follow-up until resolution.IT Environment Management:Install and configure workstations.Manage user accounts (creation, deletion, access rights).Assist users with office and business applications.Participate in IT updates and deployments.Follow-up and Reporting:Document incidents and solutions in the management tool.Contribute to continuous improvement of support.Adhere to SLA and internal procedures.
Join our dynamic team at Jobs for Humanity as a B2B Medical Representative. In this role, you will be the vital link between our innovative medical products and healthcare providers, helping to improve patient outcomes through effective communication and relationship building.We are looking for motivated individuals who are eager to make a difference in the healthcare sector. Your responsibilities will include identifying potential clients, presenting our products, and ensuring customer satisfaction.
Join our dynamic team as a Sales Representative, where you'll engage with potential and existing customers across various sectors, including Telecommunications, Banking & Insurance, Energy, and Travel.Key Responsibilities: Conduct outbound calls to prospective or current clients. Promote and sell products or services to meet sales targets. Address customer inquiries, provide accurate information, and resolve issues effectively. Maintain detailed records of calls, client interactions, and sales. Collaborate with team members to enhance sales strategies and performance.
About Our ClientJoin a dynamic and rapidly expanding SaaS company that is revolutionizing the CFO's office by simplifying and digitizing operations. Partnering with thousands of corporations and SMEs worldwide, our client has consistently achieved impressive double-digit growth over the past three years. As the company seeks to scale internationally, they are looking for innovative individuals who are eager to support this ambitious global vision.Our Client’s Vision for Europe:With over $3 million invested for aggressive expansion in the European market, our client aims to generate over $20 million in revenue within the next 2-3 years. The initial focus will be on launching their E-invoicing product in Belgium, followed by strategic expansions into France, Poland, Germany, and Spain.About the RoleAs one of the pioneering Sales Development Representatives (SDRs) during our client’s European expansion, you will play a crucial role in driving revenue growth specifically in the French market. This high-impact position offers the unique opportunity to build a robust sales pipeline from the ground up and influence the go-to-market strategy. Your responsibilities will include outbound prospecting, engaging with key decision-makers, and creating opportunities with leading enterprises across Europe.This is a temporary one-year position, providing you with the chance to make an immediate impact while gaining valuable experience in enterprise SaaS sales. As an early member of the team, you will collaborate closely with sales leadership, fast-track your career development, and contribute to a high-growth journey from day one.
ELVTR is a leading online education platform that specializes in delivering live courses taught by top executives from prestigious global companies. Our innovative approach distinguishes us in the realm of online education, providing exceptional value for our students.Position Overview:We are actively seeking a dedicated Sales Representative to become a vital member of our high-performing sales team. This position is centered around finalizing deals with warm leads who have already pre-booked their consultation calls, eliminating the need for cold calls or lead generation. In this high-stakes sales environment, your achievements will be generously rewarded with performance-based bonuses.This is a full-time, remote contract position, available to candidates residing anywhere in Morocco. Please note that working hours must align with either UK or US time zones.This role is ideal for you if:You're a Closer: You excel at sealing deals and thrive in an environment rich with opportunities and rewards.You Build Relationships: You recognize that sales are about relationships, not just transactions, and you aim to cultivate long-lasting connections.You're Self-Motivated: You possess an intrinsic drive to meet and exceed your targets without needing external pressure.You're a Team Player: You appreciate that while individual achievements are important, collaboration is essential for overall success.Requirements:Close Sales: Engage with pre-booked warm leads to successfully close high-ticket sales.Client Relationship Development: Foster strong relationships with prospective clients by understanding their needs and aligning our offerings appropriately.Performance Tracking: Regularly monitor your sales metrics and strive to surpass your targets.CRM Management: Accurately log call data and customer interactions in our CRM system for effective tracking and reporting.Team Collaboration: Collaborate closely with the sales and customer service teams to ensure a seamless client experience.Feedback Loop: Provide valuable insights to the marketing and production teams based on customer feedback.Qualifications:Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred.Language Proficiency: Excellent command of English, both written and verbal, is mandatory.Tech-Savvy: A solid understanding of modern online sales technologies is essential for navigating various platforms and tools integral to this role.High Cognitive Skills: Ability to engage intellectually with our educated customer base, demonstrating a deep understanding of their needs.
About Huzzle Huzzle connects skilled professionals with forward-thinking companies worldwide, including clients in the UK, US, Canada, Europe, and Australia. The team supports startups, digital agencies, and technology platforms in sectors like SaaS, MarTech, FinTech, and EdTech. Huzzle focuses on placing talent in full-time remote positions, ensuring direct integration with client teams and ongoing support throughout the engagement. Role Overview: Sales Development Representative Huzzle seeks a Sales Development Representative (SDR) based in Morocco to join its remote outbound sales team. This role centers on high-volume cold calling, engaging decision-makers, qualifying leads, and booking meetings for Account Executives. Success in this position requires resilience, confidence on the phone, and comfort working toward KPIs. What You Will Do Make 100+ outbound cold calls each day to prospects in various industries. Follow proven scripts and adapt conversations to connect with leads. Qualify leads based on set criteria and schedule meetings for Account Executives. Keep lead records current in the CRM (such as HubSpot or Salesforce). Collaborate with sales leaders to improve outreach tactics. Meet daily and weekly activity targets, including call numbers, conversion rates, and meetings set. Test and refine scripts, subject lines, and outreach timing to boost conversions. Location This is a remote position based in Morocco.
Become a part of Hire Hangar's dynamic team, collaborating with innovative global companies while establishing a fulfilling remote career in the healthcare sector.Job Title: Sales Development Representative (Inbound | Healthcare)Location: RemoteTime Zone: US Time Zones (EST–PST)Role OverviewWe are looking for a driven and trainable Sales Development Representative (SDR) to bolster our expanding healthcare sales team. This role is perfect for individuals at the beginning of their sales careers, adept at managing inbound leads, qualifying prospects, and arranging appointments for senior sales executives. Familiarity with healthcare services, medical products, or health tech is a significant advantage.Key ResponsibilitiesReceive inbound calls, emails, and web inquiries from potential healthcare clients.Assess leads based on established criteria and direct opportunities accordingly.Coordinate appointments and product demonstrations for Account Executives.Keep precise activity and lead records within the CRM system.Follow up with incoming prospects to ensure prompt engagement.Understand and convey the company’s healthcare-centered value proposition.Work together with sales and marketing teams to enhance lead quality and conversion rates.Required QualificationsBackground in sales, customer support, or appointment-setting roles.Prior remote work experience, with proficiency in collaboration tools such as Slack, Zoom, Google Workspace, Asana, or similar; candidates without remote experience will not be considered.Experience with US or UK-based companies or clients.Excellent verbal communication skills and comfort level speaking with prospects via phone.Basic knowledge of CRM systems (Salesforce, HubSpot, or similar).A stable internet connection and a professional remote work environment.Preferred QualificationsExperience within healthcare, medical services, health tech, or insurance sectors.Experience in managing inbound sales or customer inquiries.Familiarity with lead qualification or appointment setting procedures.
Deliverect builds an API-first platform that helps food and retail businesses manage both on-premise and off-premise operations. Our technology connects commerce channels, making it easier for companies to sell and deliver wherever their customers are. The work here shapes how businesses reach and serve people in a rapidly changing market. About the Growth Team The Growth team partners with customers to help them get the most from Deliverect’s platform. Team members collaborate closely with clients, learning their business needs and offering tailored support. The goal: strong relationships, practical solutions, and strategies that help customers grow and succeed. Role Overview: Enterprise Customer Success Manager The Enterprise Customer Success Manager acts as a key partner for Deliverect’s largest clients. This role focuses on driving product adoption and building long-term loyalty across a portfolio of enterprise accounts. Expect to work closely with both customers and internal teams, including Product and Support, to ensure clients achieve their goals with Deliverect. Retention and revenue growth depend on the support and insight provided in this position. A data-driven approach to customer health is central to the work. Requirements Fluency in both English and French, with strong written and verbal communication skills. Work location: Casablanca.
Join Coface, a leading global provider of credit insurance and risk management solutions, as the Director of Shared Services. In this pivotal role, you will oversee the operations of our Shared Service Center, ensuring efficiency and excellence in service delivery across various functions.Your leadership will drive the optimization of processes and promote a culture of continuous improvement, enabling our teams to deliver exceptional service to our clients. You will collaborate with cross-functional teams to implement best practices and maintain high standards of operational performance.
Join our esteemed team at Accor Hotels as a Royal Service Agent, where you'll be at the forefront of delivering exceptional guest experiences. Your responsibilities will include addressing guest inquiries, providing information about hotel services, and ensuring that every guest feels valued and welcomed. You will play a key role in enhancing the overall guest satisfaction and loyalty.
The Quality Customer Engineer at Kostal Group works at the intersection of product quality and customer satisfaction. This position is based in Tangier and involves hands-on collaboration with both engineering and production teams. Main responsibilities Address and resolve quality issues as they arise, ensuring products meet established standards. Work alongside engineering and production teams to troubleshoot problems and identify root causes. Gather and share feedback to support ongoing process improvements. Collaboration and impact This role focuses on maintaining high-quality products while strengthening communication between technical teams. The Quality Customer Engineer helps drive continuous improvement efforts and supports customer satisfaction goals.
Join Our Team at HuzzleAt Huzzle, we specialize in connecting talented individuals with outstanding career opportunities at premier organizations across the UK, US, Canada, Europe, and Australia. Our clientele encompasses a diverse range of sectors including startups, digital agencies, and technology platforms, particularly in SaaS, MarTech, FinTech, and EnergyTech. Unlike typical outsourcing firms, we ensure that you become an integral part of our clients' teams as a full-time employee.We are actively seeking passionate Sales Development Representatives (SDRs) for remote roles in solar and renewable energy sales with dynamic companies committed to sustainable energy solutions.Position Type: Full-timeContract Type: Independent ContractorRole OverviewWe are on the lookout for highly driven Sales Development Representatives (SDRs) who are enthusiastic about renewable energy and solar technology. In this remote position, your key responsibilities will include identifying and qualifying potential clients interested in solar energy solutions, generating leads, and assisting senior sales representatives by scheduling appointments.This role is ideal for individuals seeking remote sales positions within the renewable energy landscape, especially those with a background in outbound prospecting, lead generation, and sales initiatives related to solar or energy efficiency.Key ResponsibilitiesEngage in outbound prospecting through cold calls, email campaigns, and social media outreach to generate new business leads.Identify homeowners or businesses interested in solar energy installations, renewable energy solutions, or energy conservation systems.Qualify leads based on eligibility, interest, and project timelines.Coordinate appointments for senior solar sales consultants.Maintain precise records of leads, interactions, and sales stages in the CRM system.Follow up with prospects and cultivate leads throughout the initial stages of the sales process.Achieve or surpass daily outreach and appointment-setting goals.Collaborate with sales teams to enhance outreach strategies and messaging.Candidate Requirements1–3+ years of experience in a Sales Development Representative (SDR), lead generation, or appointment setting capacity.Experience in solar, renewable energy, energy efficiency, or home improvement sales is highly preferred.Demonstrated success in cold calling and outbound lead generation.Excellent communication, persuasive abilities, and skills in handling objections.Experience working with CRM tools like HubSpot, Salesforce, Zoho, or similar platforms.Comfortable meeting KPIs, outreach goals, and performance metrics.Stable internet connection and a professional home office setup.Self-motivated, resilient, and results-oriented mindset.Benefits Enjoy the flexibility of a fully remote position, working from anywhere while being part of an international team!
About HuzzleAt Huzzle, we specialize in connecting outstanding talent with premier opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our diverse clientele includes dynamic startups and established tech firms operating within sectors such as SaaS, MarTech, FinTech, and IT services.Unlike conventional outsourcing agencies, we ensure that our candidates are integrated directly into client teams, allowing them to work as valued in-house members.Role Type: Full-timeEngagement: Independent Contractor Job SummaryWe are on the lookout for a French-speaking Sales Development Representative (SDR) who possesses a solid background in IT or SaaS sales to join our high-achieving outbound sales team.This remote SDR position focuses on prospecting, lead generation, and securing qualified meetings with decision-makers in French-speaking regions. You will be instrumental in enhancing our sales pipeline and contributing to revenue growth.About the CompanyOur client is a rapidly expanding IT/SaaS company delivering cutting-edge digital solutions to businesses across Europe. With a robust footprint in French-speaking markets, they are scaling their outbound sales team to accelerate pipeline growth and broaden their customer base.Key ResponsibilitiesConduct multi-channel outbound prospecting (cold calls, emails, LinkedIn outreach) in French and EnglishIdentify, qualify, and nurture leads within key industries and regionsSchedule high-quality meetings and demonstrations for Account ExecutivesTailor outreach strategies based on regional market insights and buyer personasMaintain and oversee pipeline activity using CRM systems (HubSpot, Salesforce)Collaborate with marketing and sales teams to refine messaging and targetingMonitor performance metrics and consistently surpass KPIs (meetings booked, pipeline generated)Stay updated on market trends and competitive landscape in French-speaking regionsRequirements5+ years of experience in Sales Development, Outbound Sales, or Lead GenerationProficiency in French (C1/C2 level) and strong English communication skillsDemonstrated experience targeting or selling to French-speaking markets (France, Belgium, Switzerland, Quebec)Proven track record of exceeding outbound sales targetsFamiliarity with CRM tools (HubSpot, Salesforce) and sales engagement platformsExceptional communication, negotiation, and objection-handling capabilitiesSelf-motivated, organized, and results-focusedExperience in SaaS, Tech, or B2B services is essentialBenefits Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and FinTech sectors.
Join SQLI as a Data Service Delivery Manager, where you will play a pivotal role in overseeing and enhancing our data service operations. Utilize your project management skills to drive efficiency and innovation in delivering top-notch data services to our clients. This is an exciting opportunity to work in a dynamic environment and contribute to our mission of delivering excellence.
Join AccorHotels as a Room Service Manager, where you will play a vital role in ensuring exceptional guest experiences through efficient room service operations. Your responsibilities will include overseeing daily service tasks, coordinating with kitchen staff, and maintaining high standards of quality and presentation.In this dynamic role, you will lead and motivate a team to deliver outstanding service, manage guest requests promptly, and ensure compliance with health and safety regulations.
