About the job
ezCater is the premier food for work technology platform in the U. S., effortlessly linking those in need of workplace meals to a network of over 100,000 restaurants across the nation. Our solutions cater to a range of needs, from regular employee meals to unique events, all supported by 24/7 customer service with real human interaction. Additionally, ezCater empowers businesses to oversee their food expenses through a single, customizable platform. For our restaurant partners, we drive growth by connecting them with more orders and valuable customers. We are funded by leading investors such as Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
In this pivotal senior leadership position, you will take charge of enhancing ezCater's entire data-driven optimization framework, which includes site analytics, advanced behavioral insights, and experimentation across all customer and supplier interactions. You will serve as the primary authority on understanding user engagement, spanning from initial discovery to conversion, fulfillment, and delivery.
The ideal candidate is passionate about leveraging data science and customer-focused experimentation to drive business success. You'll lead, mentor, and develop a high-performing team of Analysts and Data Scientists, equipping them to uncover predictive signals, identify complex friction points, and refine the complete user journey. Your efforts will help monitor and analyze performance across the entire conversion and engagement funnel, linking data to tangible business outcomes.
Working closely with Product, Design, Engineering, and Marketing leadership, you will define the data strategy and foster a culture of rigorous, data-informed decision-making.
