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Experience Level
Senior Level Manager
Qualifications
The ideal candidate will possess a Bachelor's Degree in a relevant field and have at least 5 years of experience in a solution engineering or related technical role. Strong leadership skills, a proven track record of managing high-performing teams, and excellent communication abilities are essential. Familiarity with cloud-based solutions and a passion for technology will set you apart.
About the job
Freshworks Inc. is hiring a Director of Solution Engineering based in San Mateo. This leadership role centers on guiding a team dedicated to delivering solutions that help customers reach their objectives. The Director collaborates with various departments to continuously refine product offerings, ensuring alignment with evolving client needs.
What you will do
Lead and mentor the solution engineering team, fostering growth and development
Collaborate with cross-functional teams to enhance and broaden product capabilities
Create strategies for engineering solutions that enable customer success
Oversee implementation and ongoing optimization of technical solutions
Encourage a culture of innovation and maintain high standards within the team
About Freshworks Inc.
Freshworks Inc. is a leading provider of cloud-based customer engagement solutions, empowering businesses to deliver exceptional customer experiences. Our innovative products are designed to help teams work smarter and achieve their goals more efficiently.
Full-time|$135K/yr - $165K/yr|On-site|San Mateo, CA United States
Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their personnel and premises with an advanced, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers businesses to enhance security and operational efficiency through a unified software platform that encompasses video surveillance, access management…
Join Verkada as the Solutions Engineering Director for our Associate Program, where you will lead a talented team focused on delivering exceptional solutions for our clients. In this pivotal role, you will harness your engineering expertise and leadership skills to drive innovation and optimize our solutions architecture.Your responsibilities will include mentoring engineers, collaborating with cross-functional teams, and ensuring the highest standards of technical excellence. As the face of our engineering solutions, you will engage with customers to understand their needs and translate them into actionable strategies.
Full-time|$140K/yr - $220K/yr|On-site|San Mateo, CA United States
Who We AreVerkada is revolutionizing the way organizations protect their personnel and premises through an advanced, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers businesses to enhance safety and operational efficiency by providing a unified software solution that encompasses video surveillance, access control, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 clients globally, including more than 100 Fortune 500 companies, Verkada is the trusted partner for organizations seeking streamlined management, smart control, and scalable security deployments. Established in 2016, we have experienced rapid growth, boasting 15 offices and a dedicated workforce of over 2,200 employees.About the RoleAs a Hardware Engineering Program Manager within our innovative Hardware team, you will spearhead the design and implementation of state-of-the-art hardware initiatives. Your leadership will bridge engineering, manufacturing, operations, and product management as you guide cross-functional teams from prototype development to full-scale production. This is a full-time, on-site position based in our San Mateo, CA office.
Who We AreAt Verkada, we are revolutionizing the way organizations ensure the safety of their personnel and premises through our integrated, AI-driven platform. As a frontrunner in cloud-based physical security, we empower over 30,000 organizations globally, including more than 100 Fortune 500 companies, to enhance safety and operational efficiency using a unified software platform that features video surveillance, access control, air quality monitoring, alarm systems, intercoms, and visitor management solutions.Founded in 2016, Verkada has experienced rapid growth, expanding to 15 offices and employing over 2,200 professionals.About the RoleThe Associate Solutions Engineer (ASE) program is designed to accelerate the development of recent graduates into exceptional Solutions Engineers. Through this program, participants will engage in a comprehensive curriculum that breaks down the core competencies of Solutions Engineering and Technical Sales into manageable modules, equipping them with the essential skills needed for success.As an ASE, you will undergo an intensive training program that combines theoretical knowledge with practical experience. You'll explore a diverse range of topics, including Computer Networking, Electrical Engineering, Security Infrastructure, Cloud Technologies, and gain hands-on field experience, culminating in Verkada Certified Engineer (VCE) certification. The program includes weekly tasks and assessments to ensure you can effectively apply your skills and thrive as a Solutions Engineer at Verkada.Graduating from the ASE ProgramUpon successful completion of the ASE training, you will possess in-depth knowledge of Verkada products and the networking fundamentals crucial for connecting these products to the Cloud. You will also develop the interpersonal skills required to act as a trusted advisor to customers, key stakeholders, product managers, and your Account Executives.Graduates will have the opportunity to transition into Solutions Engineer roles, a highly coveted position in Silicon Valley, serving as the vital link between Engineering and Technical Sales.
Full-time|$225.3K/yr - $259.2K/yr|On-site|San Mateo, CA, United States
Join Roblox, where millions of users come together to explore, create, and connect in immersive 3D experiences crafted by our vibrant community of developers. We are dedicated to empowering our users with the tools and platform needed to bring their imaginative experiences to life.Our mission is to unite a billion people through optimism and civility, and we seek exceptional talent to help us achieve this goal. A career at Roblox means tackling unique technical challenges at scale and shaping the future of human interaction in a safer and more civil environment.As a Senior Technical Program Manager for Roblox Engine, you will play a pivotal role in steering engineering initiatives that enhance user and creator experiences. Your responsibilities will include developing cross-functional technical programs focused on our game engine, graphics, and avatar mechanics, making it an excellent opportunity to help shape the future of our TPM team.
Full-time|$155K/yr - $255K/yr|On-site|San Mateo, CA United States
Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their personnel and assets through an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency via a unified software platform, offering solutions such as video surveillance, access control, air quality monitoring, alarms, intercoms, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, Verkada is recognized as a trusted partner for physical security, providing seamless management, intelligent oversight, and scalable solutions. Established in 2016, we have experienced rapid growth, boasting 15 offices and a workforce of over 2,200 dedicated professionals.About the RoleWe are in search of an enthusiastic Senior Manager of Technical Programs who will spearhead impactful technical initiatives and strategically expand our channel partner ecosystem. This role intricately blends extensive technical program management prowess with a strong emphasis on partner development, enablement, and success. The ideal candidate will demonstrate exceptional skills in data reporting and analytics, possess significant experience in optimizing processes, and lead a team of technical program managers and operations specialists.What You'll DoOversee a technical program from inception to completion: define strategy, requirements, scope, timelines, resources, and success metrics, while managing communications with both internal and external stakeholders.Execute with precision: manage dependencies, foresee and mitigate technical and operational risks, and create or refine processes for scalability.Lead a compact team of program and operations specialists; foster cross-functional alignment with sales, channel partners, and solutions engineering, ensuring visibility at the executive level.Develop and refine channel partner processes including qualification requirements, onboarding, compliance, and offboarding; represent Verkada at partner events and promote thought leadership.Make informed decisions based on data: construct reporting and automation, analyze extensive data sets to derive Business Intelligence (BI), and translate partner insights into actionable go-to-market feedback and investment priorities, acting as the liaison between engineering and partners.
Join Verkada as a Program and Marketing Manager for our Executive Customer Programs. In this dynamic role, you will be responsible for crafting and executing innovative marketing strategies aimed at enhancing our engagement with executive clients. Your creative vision will play a pivotal role in elevating our brand presence and driving customer retention.Your responsibilities will include developing comprehensive marketing campaigns, collaborating with cross-functional teams, and analyzing program success metrics to optimize future initiatives. If you are passionate about customer experience and have a flair for strategic marketing, we want to hear from you!
About Maxima:At Maxima, we are pioneering the first agentic AI platform designed specifically for enterprise accounting. Our mission is to facilitate SOX-compliant, real-time financial closures. Our founding team brings valuable experience from renowned companies like Rubrik, Twitter, and Netflix. Backed by significant investment from Kleiner Perkins and Audacious Ventures, we have garnered support from finance leaders at organizations such as Rippling, OpenAI, and UI Path.Role Overview:As a Solutions Engineer at Maxima, you'll serve as a vital technical advisor to our clients and a strategic partner for our Account Executives. You will empower enterprises to harness the full potential of Maxima’s AI platform, streamlining and revolutionizing their financial close processes across various systems including ERP and HRIS.This role is perfect for individuals who excel at the intersection of technology, finance, and narrative building. You will engage in comprehensive technical discovery, design advanced solutions, and deliver impactful demonstrations that showcase Maxima’s AI capabilities and their real-world business implications. Collaborating closely with our Product and Engineering teams, you will help shape our product roadmap based on valuable customer insights, ensuring our solutions meet the intricate needs of large enterprises.
Join Notable as a Program Manager within our Builder Ecosystem team, where you will lead initiatives to innovate and enhance our platform. Your strategic vision and project management skills will play a crucial role in developing and maintaining robust relationships with builders in our ecosystem.In this role, you will be responsible for overseeing project timelines, coordinating cross-functional teams, and ensuring successful execution of programs that drive value for our partners.
Role Overview Sony Interactive Entertainment is seeking a Lifecycle Program Manager in San Mateo, CA or remote within the United States. This role shapes and carries out lifecycle strategies that support products from early planning through launch and ongoing growth. The position focuses on guiding products through each stage, ensuring their continued success.
Full-time|$127.4K/yr - $191K/yr|Hybrid|US: San Mateo (1875 South Grant Street)
The Global Benefits Program Manager at Xero leads the planning and delivery of employee benefits across the U.S., EMEA, and APAC regions. This position translates strategy into practical plans, making sure benefits programs are scalable and executed with attention to detail. Managing relationships with vendors and brokers is a core responsibility, along with upholding compliance and ensuring programs remain competitive in each market. Collaboration is central to this role. The Program Manager works closely with global brokers, external vendors, and internal teams to keep benefits accessible and effective. The impact is direct: employees in every region receive support through benefits that are compliant and appealing. Team Collaboration The Benefits team at Xero designs and manages offerings that promote employee health, financial security, and overall protection. Team members work together to keep programs cost-effective and user-friendly. Regular collaboration takes place with the Director of Global Benefits, Global Benefits Advisor, and colleagues in Compensation, People Systems, Payroll, Legal, and Finance. Key Focus Areas Oversee the migration to Workday for benefits configuration and carrier integrations. Create playbooks and self-service processes for People Experience teams. Support the launch of an AI-driven benefits application to automate and improve employee support. Work Location and Schedule Xero offers a flexible hybrid work model. The team seeks candidates based in Pacific Time who can commute to the San Mateo office (1875 South Grant Street) once or twice a month for in-person collaboration. This approach blends remote work flexibility with opportunities to connect with global colleagues across time zones. Requirements Experience managing global benefits programs, with a strong background in U.S. benefits and ideally exposure to APAC and EMEA regions. Proficiency in HRIS systems, particularly with Workday benefits configuration and integrations. Demonstrated ability to manage vendor relationships and deliver quality results.
Full-time|$188.6K/yr - $283K/yr|On-site|United States, San Mateo, CA
PlayStation, part of Sony Interactive Entertainment, develops the PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and a portfolio of titles from PlayStation Studios. The company values inclusivity and welcomes those who care about technology, gaming, and innovation. Role overview The Staff Program Manager is based in San Mateo, CA, and leads major initiatives with game publishers and partners at Sony Interactive Entertainment. This position connects business strategy to execution, guiding programs from early planning through completion. Success in this role depends on strong business judgment, structured problem-solving, and the ability to bring clarity and alignment to complex projects. Key responsibilities Shape program strategy, guide decisions, and plan execution for large and influential projects throughout all development and delivery phases. Collaborate with business leaders and stakeholders to align goals, clarify trade-offs, and build shared accountability for results. Identify and address critical risks, dependencies, and decision points while balancing business priorities and operational needs. Influence stakeholders at all levels, building strong partnerships across teams to support complex programs with competing demands. Apply business context, data, and delivery metrics to set priorities, evaluate trade-offs, and connect program work to measurable outcomes. Enhance delivery by refining program processes, reporting, and operational routines to improve predictability, transparency, and decision quality. Communicate program status, risks, recommendations, and strategic impacts clearly to teams and senior leadership.
Role overview Freshworks Inc. is hiring a Director of Solution Engineering based in San Mateo. This leadership role centers on guiding a team dedicated to delivering solutions that help customers reach their objectives. The Director collaborates with various departments to continuously refine product offerings, ensuring alignment with evolving client needs. What you will do Lead and mentor the solution engineering team, fostering growth and development Collaborate with cross-functional teams to enhance and broaden product capabilities Create strategies for engineering solutions that enable customer success Oversee implementation and ongoing optimization of technical solutions Encourage a culture of innovation and maintain high standards within the team
Full-time|$130K/yr - $150K/yr|On-site|San Mateo, California, United States
Skydio is at the forefront of the drone industry, recognized as the leading US drone manufacturer and a pioneer in autonomous flight technology. We leverage our extensive expertise in artificial intelligence, exceptional hardware and software development, operational excellence, and a commitment to customer satisfaction to democratize drone usage for a diverse range of users, including utility inspectors, first responders, and military personnel.About the RoleIn this pivotal role, you will shape Skydio’s innovative workplace, transforming a visionary engineering and customer-centric approach into a dynamic physical environment that propels our efforts in developing and deploying cutting-edge flying robots.You will be tasked with translating workplace strategy and design into well-defined, meticulously managed projects. Reporting to the Head of Workplace Experience, you will oversee the execution of facility-related projects from initial scoping through to successful completion.Your Contributions will Include:Transforming Skydio's HQ and VisionManage the development of a highly technical and adaptable workplace tailored for rigorous engineering and impactful customer interactions.Create a fluid and reconfigurable environment, allowing teams, hardware, and testing setups to evolve in tandem with our products.Ensure the workspace embodies our core values and culture through intentional design elements throughout the office.Translating Technical Requirements into EnvironmentsCollaborate closely with engineering, manufacturing, and product teams to ascertain requirements for laboratories, testing environments, and essential infrastructure.Translate these requirements into actionable project scopes, layouts, and plans.Partner with architects, contractors, and vendors to create spaces that meet team needs.Managing Complex, Multi-Disciplinary ProjectsLead project planning, scope definition, budgeting, scheduling, and execution across multiple concurrent workstreams.Coordinate with internal stakeholders (engineering, manufacturing, IT, leadership) and external partners.Drive projects from concept through to completion, ensuring alignment with our strategic goals.
Role overview Freshworks Inc. is hiring a Lead Solution Engineer in San Mateo. This role focuses on designing and implementing technical solutions that help businesses strengthen customer engagement. The position works closely with teams across the company to ensure solutions fit client requirements and support customer success. What you will do Collaborate with cross-functional teams to create and deliver technical solutions for clients Apply technical expertise to address customer needs and challenges Support Freshworks’ mission to provide effective software for customer engagement
As a Solutions Engineer at Verkada, you will play a pivotal role in bridging the gap between complex technology solutions and customer needs. Your expertise will empower clients to leverage our cutting-edge security systems effectively.You will engage with clients, understand their challenges, and demonstrate how our solutions can enhance their security and operational efficiency. Join our dynamic team and help us shape the future of security technology.
Join Verkada as a Technical Program Manager specializing in Camera Software. In this pivotal role, you will lead the development and execution of innovative software solutions for our state-of-the-art camera systems. You will collaborate with cross-functional teams to ensure the successful delivery of projects that enhance our product offerings.Your responsibilities will include defining project scope, managing timelines, and facilitating communication between engineering, design, and product management teams. You will be instrumental in driving improvements in software functionality and performance, ensuring our camera systems remain at the forefront of technology.
Full-time|$120K/yr - $160K/yr|On-site|San Mateo, California, United States
Skydio is a leading U.S. drone manufacturer specializing in autonomous flight technology. Our team combines artificial intelligence expertise with advanced hardware and software development to support a wide range of users, including utility inspectors, first responders, and military personnel. Role Overview Skydio seeks a Program Manager, Major Deployments (Hawaii), focused on customer engagement and program delivery for Law Enforcement clients. This position is based in San Mateo, California. As part of the Customer Success team, this role serves as the main point of contact for Law Enforcement customers. The Program Manager oversees contract success, including cost control, performance monitoring, scheduling, project planning, technical delivery, risk assessment, and problem resolution. Quick comprehension of technical concepts and their practical application is essential. The ability to identify program dependencies and manage both technical and program risks is key. Applicants with significant experience in U.S. Law Enforcement and familiarity working with high-ranking officials are strongly preferred. What You Will Do Serve as a collaborative planner, taking ownership and engaging directly in project details. Develop and implement project deployment and integration strategies to achieve successful outcomes. Contribute to technical activities across the organization, working with Customer Success, Technical Support, Product, Marketing, Development, and Engineering teams. Manage multiple projects or tasks at once, often in situations with ambiguity and shifting priorities. Requirements Demonstrated experience in program management, ideally with Law Enforcement clients. Ability to quickly understand technical concepts and manage technical and program risks. Experience collaborating with cross-functional teams. Strong sense of accountability and attention to detail. Preferred: Substantial background in U.S. Law Enforcement and experience working with senior officials.
Full-time|$120K/yr - $160K/yr|On-site|San Mateo, CA United States
Who We AreVerkada is revolutionizing the way organizations safeguard their personnel and premises by leveraging an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency through a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarm systems, intercoms, and visitor oversight.With over 30,000 global organizations, including more than 100 Fortune 500 companies, placing their trust in Verkada as their physical security solution, we offer simplified management, intelligent control, and scalable implementations. Founded in 2016, Verkada has swiftly expanded, operating from 15 offices and employing over 2,200 dedicated professionals.Our MissionAt Verkada, we are committed to ushering the physical security industry into the future through a customer-first approach. We take pride in our stellar documentation, support, and sales engineering teams. However, challenges can arise.The Critical Accounts Program (CAP) serves as our "last line of defense" when we face the potential loss of a client relationship. As a CAP Engineer, you will not only manage cases; you will actively engage in high-stakes scenarios, mobilizing the necessary resources to stabilize the client and ensure their satisfaction before moving on to the next mission.Picture this: A major hospital system is set to go live with Verkada, but a network configuration error prevents their cameras from recording during a critical incident. While some might perceive this as merely a ticket, a Critical Accounts Engineer recognizes a vital partnership at risk. You are the one who receives the call, boards a plane that evening, and arrives at their command center the following morning to guide our engineers and their IT staff towards a resolution.Your Role in Serving Our CustomersRapid Incident Command: Assume complete ownership of escalated customer cases, driving prompt, impactful solutions to restore confidence.Executive Advocacy: Act as the single point of contact for customer executives, offering transparent diagnostics and expedited problem resolution.On-Site Deployment: Be prepared to travel at a moment's notice to engage with customers directly or conduct thorough on-site troubleshooting.Strategic Alignment: Collaborate across Engineering, Product, Sales, and Support to prioritize the fixes our customers require most.Insights for Growth: Transform customer pain points into actionable insights for improvement.
Full-time|$120K/yr - $140K/yr|On-site|San Mateo, CA United States
About Verkada Verkada builds cloud-based physical security solutions that help organizations protect people and property. The platform combines video surveillance, access control, air quality monitoring, alarms, intercoms, and visitor management in a unified software suite. Over 30,000 clients worldwide, including more than 100 Fortune 500 companies, rely on Verkada for scalable security and streamlined operations. Founded in 2016, Verkada has grown to 15 offices and more than 2,200 employees. Role Overview: Senior Channel Enablement Program Manager This senior-level position shapes the growth and effectiveness of Verkada’s channel partner network. The Senior Channel Enablement Program Manager develops educational frameworks and competency programs that help partners succeed and drive revenue. The role connects internal strategy with external partner performance, balancing long-term planning with hands-on program execution. Key Responsibilities Design, launch, and communicate the impact of ongoing learning initiatives for channel partners. Develop and implement scalable, repeatable program and process frameworks that align with Channel team goals. Establish and expand learning and competency development programs to improve partner business processes and internal collaboration. Collaborate with teams such as Channel Marketing, Product Marketing, and Enablement to create instructional content and manage the partner learning platform. Build relationships with sales leadership and channel partners to identify and prioritize program improvements. Analyze and report on the performance of channel enablement initiatives, sharing results and business impacts during quarterly reviews. Balance day-to-day program management with strategic planning responsibilities. Work with stakeholders to assess and define Tier 1 requests, determining impact and developing detailed project plans. Location San Mateo, CA, United States
