About the job
GFiber, part of Alphabet, brings Google Fiber and Google Fiber Webpass to homes and businesses across the United States. The company is expanding access to high-speed internet and aims to create a better online experience for its customers. As GFiber grows into new locations, teams continue to expand.
The application window will remain open until at least May 2nd, 2026. This posting may close earlier or stay open longer as business needs change.
This role is not eligible for immigration sponsorship.
Role overview
The Director of Strategic Initiatives joins the Central Field Technical Operations (CFTO) team. CFTO oversees the national rollout, maintenance, and ongoing operations of GFiber’s fiber network. This position focuses on streamlining complex workflows and standardizing procedures, supporting field leaders in delivering reliable internet service.
What you will do
- Serve as a strategic partner to the Senior Director, driving process improvement and standardization across national field operations.
- Lead and execute cross-functional projects to strengthen collaboration between Field Operations, Customer Service, and IT/Engineering.
- Tackle systemic challenges to help shift the organization from reactive problem-solving to a proactive, zero-defect culture.
- Audit, refine, and implement operational frameworks within CFTO, including modernizing performance management and accountability models that support key field behaviors.
