About the job
We are seeking a strategic and results-oriented Director of Trust & Safety Operations to spearhead Bolt's global Ride Hailing Trust & Safety initiatives. This pivotal role merges strategic foresight with effective operational execution, ensuring that Bolt delivers the utmost safety and trust for millions of riders and drivers across various markets.
As the global custodian of our Trust & Safety standards, you will collaboratively develop and implement our frameworks, policies, and interventions that encompass incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. Your efforts will ensure that our global programs are aligned with market realities, executed with precision, and refined continuously for sustainable impact.
In partnership with central teams, including Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance, you will help shape and execute exceptional Trust & Safety strategies tailored specifically for the Ride Hailing sector. Additionally, you will engage closely with regional and local operations teams to ensure cohesive and effective implementation.
As the primary owner of global Trust & Safety KPIs, you will protect our platform's integrity, mitigate risk exposure, and establish scalable operational processes to proactively tackle emerging challenges. You will also lead and nurture a global team of program leaders and operations specialists, cultivating an inclusive and high-performance culture where individuals are empowered, supported, and encouraged to develop their talents.
This leadership position is ideal for an individual who excels in dynamic global environments, fosters strong cross-functional partnerships, and is driven by the mission of enhancing safety on our platform.
