About the job
Sphere Entertainment Co. stands at the forefront of immersive experiences, technology, and media innovation. The company encompasses the Sphere, an extraordinary experiential medium driven by cutting-edge technologies. Our flagship venue, the Sphere in Las Vegas, is set to be joined by a second location in Abu Dhabi. Additionally, Sphere Entertainment includes MSG Networks, operating two regional sports and entertainment networks, MSG Network and MSG Sportsnet, along with a direct-to-consumer streaming service, MSG+, which offers a diverse array of live sports and programming content. For more details, visit www.sphereentertainmentco.com.
Who are we looking for?
The Director of Venue Business Operations will play a vital role in collaborating with the Sphere Venue Operations team, focusing on enhancing every facet of operations at the Las Vegas Sphere. This position will oversee the entire customer experience during events, including guest entry, food and beverage services, merchandise sales, and guest services. The Director will be responsible for developing operational playbooks, standardizing processes, and implementing data-driven metrics to track KPIs, ensuring alignment with both commercial and experiential objectives. This role will also assist the Venue Operations leadership in strategic planning, optimizing processes and resources, and fostering essential cross-functional connections among internal and external stakeholders. Furthermore, the Director will ensure the establishment of scalable, documented processes for the global Sphere network.
