Director, Strategic Accounts

Remote FullTime

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Qualifications

QualificationsProven experience in strategic account management or sales, preferably in the technology or software sector. Exceptional communication and interpersonal skills, with the ability to engage effectively with executive-level stakeholders. Strong analytical skills and business acumen to identify and seize opportunities for growth. Demonstrated ability to work autonomously and manage multiple accounts simultaneously. Experience collaborating with cross-functional teams to deliver client-centric solutions. Familiarity with emerging trends in AI and conversational technology is a plus. Bachelor’s degree in Business, Marketing, or a related field; advanced degree preferred.

About the job

About Decagon

Decagon stands at the forefront of the conversational AI revolution, empowering brands to create unparalleled customer experiences. Our innovative platform enables industry-leading enterprises, including Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, to implement AI agents that facilitate personalized, engaging interactions across multiple channels such as voice, chat, email, and SMS.

We envision a future where customer service transcends traditional support tickets and hold music, fostering quicker resolutions, richer dialogues, and more profound relationships. Our mission is supported by esteemed investors who share our vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.

At Decagon, we thrive on collaboration and are driven by our commitment to excellence and speed. Our core values, Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle, define our team culture and growth.

About the Role

We are in search of a dynamic Director of Strategic Accounts who flourishes in a self-directed environment. A product-focused, resourceful individual, you will adeptly cultivate relationships with some of the world's most prominent brands. Our robust engineering team is primed to support you with customized solutions, enhancing your ability to close deals effectively.

Key Responsibilities

Create and implement strategies to penetrate and secure key strategic accounts for Decagon
Forge strong, trusted relationships with pivotal stakeholders at all organizational levels, including CX, Product, and Operations leaders
Gain comprehensive insight into customers' businesses, challenges, and strategic objectives to identify new expansion opportunities
Collaborate with cross-functional teams (founders, deployment strategists, engineering, etc.) to deliver customized solutions
Accurately forecast and report on pipeline and revenue metrics
Devise and execute account plans to drive strategic deals
Provide valuable feedback and insights to product and leadership teams to help shape the company's roadmap
Maintain expert-level knowledge of the company's offerings, services, and industry trends
Willingness to travel moderately as needed.

About Decagon

Decagon is a pioneering conversational AI platform that transforms customer interactions into concierge-level experiences. Our cutting-edge technology empowers top-tier companies to engage their customers through personalized and meaningful conversations across all communication channels. With a commitment to innovation and excellence, we are reshaping the landscape of customer service for the better.

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