Dutch-Speaking Logistics & Delivery Consultant - Sofia, Relocation Provided

Mercier ConsultancyPleven, Pleven Province, Bulgaria

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsFluency in Dutch and English, with both written and verbal proficiency. Please indicate your native language and nationality in your CV and/or cover letter. Exceptional communication and interpersonal skills. Prior experience in logistics, delivery services, or customer support is preferred. Strong problem-solving abilities and attention to detail. Capability to efficiently handle multiple tasks in a dynamic environment. Customer-centric approach with a dedication to providing high-quality service. Willingness to relocate to Sofia, Bulgaria.

About the job

You'll engage directly with clients, managing their delivery inquiries, coordinating logistics solutions, and addressing any issues that arise. Your strong communication skills and adept problem-solving abilities will play a crucial role in upholding our commitment to exceptional customer satisfaction and operational excellence.

Primary Responsibilities

Provide assistance to Dutch-speaking clients with logistics and delivery inquiries via various communication channels.
Coordinate and monitor delivery operations to guarantee timely and precise shipments.
Resolve customer complaints and issues associated with delivery services.
Keep detailed records of customer interactions and shipment details.
Work collaboratively with internal teams and external carriers to optimize logistics processes.
Update clients on shipment status and address any discrepancies in delivery.
Engage in continuous improvement initiatives to enhance the logistics and delivery experience.

About Mercier Consultancy

Mercier Consultancy is a dynamic firm dedicated to providing top-tier logistics solutions. We pride ourselves on fostering a diverse and inclusive workplace that values teamwork and innovation. Our commitment to employee growth and satisfaction is reflected in our comprehensive benefits and supportive work environment.

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