About the job
Job Summary:
Taj HR is on the lookout for a talented and driven Assistant Manager. The successful candidate will possess exceptional leadership abilities, a knack for multitasking, and a proactive mindset when it comes to problem-solving. This role provides an exciting opportunity to spearhead strategic initiatives and significantly contribute to the growth of our organization.
Performance Metrics for Assistant Manager:
- Convert 1 in 6 office inquiries.
- Convert 1 in 2 virtual office and coworking inquiries.
- Maintain office, virtual office, and coworking client churn below 60%.
- Aim for a community of 200 coworkers.
- Achieve a 20% annual increase in virtual office package sales.
- Boost revenue month-over-month and year-over-year.
- Limit team churn to below 40% annually.
Key Attributes:
- Attitude: Positive, enthusiastic, confident, approachable, and always ready with a smile.
- Communication Skills: Active listener, friendly, respectful, responsive, and self-assured.
- Customer Service Focus: Genuine desire to assist others and build lasting relationships.
- Professionalism: Committed to the business, well-presented, and career-focused.
- Leadership: Leads by example, engages and motivates team members, and makes informed business decisions.
- Management Skills: Excellent time management, attention to detail, and adept at problem-solving.
- Results-Oriented: Driven to achieve goals and secure wins.
- Culture Fit: Infuses positive energy into the team, adheres to established systems, and adds value.
Sales Management Overview:
- Familiarize yourself with 'How to Create a Buyer' and learn the sales process to excel in virtual office and coworking sales.
- Study virtual office and coworking sales talk guides.
- Sell with passion, highlighting the unique aspects that contribute to client success.
- Over the phone, aim to secure virtual office sign-ups and schedule tours for office and coworking inquiries.
- Ensure every inquiry receives a demonstration of our communications and technology, showcasing its capabilities.
- Manage the 'Trip to Sale' for all inquiries and train your team to prioritize and meet standards.
- Conduct floor walks three times daily to ensure five-star presentation.
