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E-commerce Customer Service Assistant

remote-vaRemote — Davao Region, Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements: Demonstrated experience in customer service, e-commerce, or order management. Proficient in Shopify, with a proven record in handling orders and vendor interactions. Strong command of Excel, VRP, Brightpearl, Slack, and Front App. Excellent written and verbal communication skills. Ability to work independently in a remote environment and manage tasks efficiently.

About the job

About the Role:

Join our dynamic team as a Customer Service Assistant specializing in Shopify e-commerce. In this pivotal role, you will oversee order status updates, manage Shopify orders, liaise with vendors, reconcile invoices, and track purchase orders. We seek a detail-oriented, proactive individual with a knack for efficiently handling customer service inquiries and facilitating vendor communication.

Key Responsibilities:

  • Process and update Shopify orders to ensure accuracy and prompt fulfillment.
  • Coordinate with vendors to manage shipments, track orders, and resolve any issues that arise.
  • Handle customer inquiries through email and various communication platforms.
  • Reconcile invoices and monitor purchase orders (POs).
  • Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to maintain workflow efficiency.
  • Facilitate seamless communication among vendors, customers, and internal teams.

About remote-va

remote-va is a forward-thinking company dedicated to providing exceptional virtual assistance services, with a focus on enhancing e-commerce operations for businesses worldwide. We foster a collaborative and supportive work culture that prioritizes professional growth.

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