E-commerce Customer Service Assistant

remote-vaRemote — Davao Region, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements: Demonstrated experience in customer service, e-commerce, or order management. Proficient in Shopify, with a proven record in handling orders and vendor interactions. Strong command of Excel, VRP, Brightpearl, Slack, and Front App. Excellent written and verbal communication skills. Ability to work independently in a remote environment and manage tasks efficiently.

About the job

About the Role:

Join our dynamic team as a Customer Service Assistant specializing in Shopify e-commerce. In this pivotal role, you will oversee order status updates, manage Shopify orders, liaise with vendors, reconcile invoices, and track purchase orders. We seek a detail-oriented, proactive individual with a knack for efficiently handling customer service inquiries and facilitating vendor communication.

Key Responsibilities:

Process and update Shopify orders to ensure accuracy and prompt fulfillment.
Coordinate with vendors to manage shipments, track orders, and resolve any issues that arise.
Handle customer inquiries through email and various communication platforms.
Reconcile invoices and monitor purchase orders (POs).
Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to maintain workflow efficiency.
Facilitate seamless communication among vendors, customers, and internal teams.

About remote-va

remote-va is a forward-thinking company dedicated to providing exceptional virtual assistance services, with a focus on enhancing e-commerce operations for businesses worldwide. We foster a collaborative and supportive work culture that prioritizes professional growth.

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