About the job
Creative Chaos is on the lookout for a highly skilled Operations Manager with a focus on E-Commerce to lead the strategic planning, procurement, and inventory management of our expansive product portfolio and in-store materials. This pivotal role is essential for guaranteeing optimal product availability, enhancing operational efficiencies, and facilitating effective cross-functional communication. The perfect candidate will possess a robust background in inventory planning, vendor management, and process optimization, coupled with an acute attention to detail and a drive for achieving business success.
Key Responsibilities:
1. Inventory Planning & Demand Forecasting
- Design, implement, and sustain inventory forecasting models to guarantee consistent product availability.
- Oversee stock levels and lead times to fine-tune reorder points and quantities, balancing supply requirements with cost efficiency.
- Work in tandem with the Sales and Marketing teams to anticipate demand fluctuations and align inventory strategies with promotional initiatives and sales objectives.
2. Vendor Relations & Procurement
- Identify, assess, and nurture relationships with suppliers and vendors, including those providing in-store Point of Sale (POS), Point of Purchase (POP) materials, packaging, accessories, and products.
- Negotiate contracts and service-level agreements to ensure cost-effectiveness and timely delivery.
- Maintain regular communication with vendors to monitor production timelines, quality assurance, and delivery schedules.
3. Cross-Functional Collaboration
- Collaborate with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.
- Coordinate new product launches and promotional campaigns, ensuring inventory management timelines align with marketing and sales goals.
- Facilitate clear and timely communication of any potential supply or operational challenges across relevant departments.
4. System & Process Management
- Oversee systems for tracking lead times, reorder dates, inventory levels, and inbound deliveries.
- Ensure accurate record-keeping within inventory management software or ERP systems.
- Generate regular reports on inventory levels, product movement, and supplier performance, sharing insights with pertinent teams.
5. Operational Efficiency & Continuous Improvement
- Analyze existing operational processes to identify bottlenecks and areas for enhancement.
- Formulate and execute strategies to enhance supply chain efficiencies, reduce costs, and drive overall operational effectiveness.
- Present findings and recommendations to leadership, outlining clear action plans and success metrics.
