E-commerce Operations Manager

remote-vaRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Required:Minimum of 1 year of experience managing Amazon storefronts, particularly with Seller Central. Proficient in Microsoft Excel, with strong data management and analytical skills. Exceptional communication and customer service abilities. Strong organizational skills and meticulous attention to detail. Familiarity with tools like Shopify, Monday.com, Grasshopper, or similar platforms. Proven ability to work independently and consistently meet deadlines. Preferred:Experience with BWP or other niche marketplaces is a plus. Basic knowledge of graphic editing and product photography standards. Background in consumer goods or food product industries is advantageous.

About the job

Position Title: E-commerce Operations Manager

Location: Remote work

Job Description:

Join our dynamic team as an E-commerce Operations Manager and take charge of the daily operations for our thriving Amazon and BWP storefronts. This pivotal role involves meticulous inventory management, optimizing product listings for maximum visibility, and delivering exceptional customer service to create a seamless online shopping experience. The ideal candidate is highly resourceful, organized, and has a proven track record of navigating Amazon Seller Central and similar platforms effectively.

Key Responsibilities:

Oversee all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency.
Monitor stock levels across platforms and collaborate with the warehouse team for timely restocking and updates.
Address customer inquiries and concerns promptly and professionally to enhance customer satisfaction.
Analyze store performance metrics, providing actionable insights to boost sales and improve service quality.
Manage order processing, fulfillment coordination, and returns efficiently.
Work alongside the marketing team to devise and implement promotional strategies.
Utilize Excel or similar tools to maintain and analyze daily performance logs.
Ensure compliance with marketplace policies and operational best practices.

Qualifications:

Required:

Minimum of 1 year of experience managing Amazon storefronts, particularly with Seller Central.
Proficient in Microsoft Excel, with strong data management and analytical skills.
Exceptional communication and customer service abilities.
Strong organizational skills and meticulous attention to detail.
Familiarity with tools like Shopify, Monday.com, Grasshopper, or similar platforms.
Proven ability to work independently and consistently meet deadlines.

Preferred:

Experience with BWP or other niche marketplaces is a plus.
Basic knowledge of graphic editing and product photography standards.
Background in consumer goods or food product industries is advantageous.

About remote-va

remote-va is a forward-thinking e-commerce company specializing in optimizing online storefronts to enhance customer experiences and drive sales growth.

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