Van der Valk Dienstencentrum logoVan der Valk Dienstencentrum logo

E-commerce Operations Specialist

Van der Valk DienstencentrumBreukelen, Utrecht, Nederland
On-site Full-time

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Experience Level

Experience

Qualifications

About YouYou are naturally guest-oriented, and with your proactive attitude, you ensure smooth processes. You remain calm and maintain an overview in a dynamic environment, adapting quickly and recognizing opportunities to continuously improve service and workflows. Your sharp insight and involvement enable you to actively contribute to enhancing the overall customer experience.

About the job

From order to delivery: you oversee the entire process. With your keen eye for detail and commitment to service, you create an exceptional online experience every day.

Your Role

As the face of the Valk Store, you are the primary contact for customers, suppliers, and colleagues. You ensure orders are processed smoothly, allowing customers to experience the distinct Van der Valk hospitality, both online and offline. You are responsible for customer interaction and service, addressing inquiries and complaints personally while analyzing them to continuously improve services. Additionally, you closely monitor order management and inventory to ensure customers can order with peace of mind.

Your responsibilities go beyond mere execution: you identify trends, pinpoint bottlenecks, and prepare reports on popular products and purchasing behavior. You share these insights with the Marketing and Campaign team to better align actions and promotions with customer needs. By cultivating strong relationships with suppliers, you contribute to problem-solving and actively participate in process optimizations. This role allows you to gain a comprehensive understanding of the supplier process, laying a solid foundation for growth and advancement opportunities within Van der Valk.

Your Team

The Operations team consists of 10 dedicated colleagues and serves as the vital link between the hotels, guests, and other departments. Together, you ensure that hotels receive optimal support and that guests always feel welcome and appreciated.

The Organization

Working at Van der Valk means being part of the most hospitable hotels in the Netherlands. We strive for a radiant smile on our guests' faces! The Valk Store is the online shop of Van der Valk and is part of the Valk Service Center, which supports over 70 Van der Valk hotels both domestically and internationally. In various teams such as marketing, revenue management, and HR, we collaborate to provide the best possible support for our hotels from our modern office located in the beautiful Van der Valk Hotel in Breukelen.

About Van der Valk Dienstencentrum

Van der Valk is known for its exceptional hospitality across its hotels in the Netherlands and beyond. The Valk Store serves as the online shopping platform, providing guests with the Van der Valk experience at home. We pride ourselves on delivering outstanding service and support to our hotels through various operational teams.

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