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Education Consultant Trainer

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate should possess a proactive approach to training and education, with excellent communication skills and the ability to adapt to diverse learning environments. Experience with SaaS platforms and a strong understanding of customer success principles will be beneficial. A commitment to continuous learning and development is essential.

About the job

Exciting Opportunity

Join us as an Education Consultant Trainer, where you will play a pivotal role in reshaping and enhancing our customer implementation lifecycle. This position is not merely about delivering training; it's about tackling essential adoption challenges and ensuring our customers truly master our workflows. You will be part of a dynamic team that values your creativity in content design and allows you to impact our global customer base significantly.

Your Responsibilities

As a Trainer - Education Consultant, you will engage with a revamped delivery model that aligns training with active implementation milestones, from project kickoff to hypercare. By moving away from isolated content development, you will work closely with ongoing customer projects, customizing each training session to address real-world scenarios and evolving customer needs.

Your role will be instrumental in driving measurable outcomes through regular customer training and the development of hands-on, scenario-based educational programs that mirror actual customer workflows. Collaborating with Solution Delivery and Customer Success teams, you will identify training gaps and devise proactive solutions to promote long-term adoption. Your consulting mindset will allow you to listen to customer needs and convert them into effective learning experiences, elevating the skills of our users.

Required Skills

Training Delivery & Facilitation

  • Conduct engaging live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using interactive, scenario-based exercises tailored for both end-users and admin-level audiences, adjusting your facilitation style in real time based on participant engagement and understanding.
  • Guide participants through live exercises and unpredictable situations, keeping a clear focus on learning objectives and making judicious decisions as priorities change.
  • Lead train-the-trainer sessions to empower customer-side trainers to independently deliver training, including multilingual sessions to cater to our global clientele.
  • Implement adult learning principles and a learner-centric approach to create experiences that prioritize genuine skill transfer over mere content delivery.
  • Embrace intellectual curiosity and commit to continuous improvement, developing expertise in both the platform and educational practices while remaining resilient in uncertain conditions.
 

Instructional Content Development

  • ... (additional content development responsibilities to be inserted)

About Sitetracker

At Sitetracker, we empower organizations to thrive in the digital landscape with our advanced project management solutions tailored for the technology and telecommunications sectors. Join us to drive innovation and customer success on a global scale.

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