About the job
Join us at Grosvenor Casino in Manchester as an Electronic Gaming Host, where you will be the welcoming face of our establishment. Your primary role will be to greet and cater to our electronic gaming customers, ensuring they feel appreciated and valued. With your enthusiasm for customer engagement, you will help create an unforgettable and entertaining atmosphere.
As a dedicated host, you will strive to enhance the gaming experience for our guests, going above and beyond to make their visit memorable. Your responsibilities will include:
- Building relationships with regular customers to understand their playing styles and preferences, allowing you to personalize their gaming experience.
- Embodying our core values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Collaborating with colleagues to deliver efficient and dynamic service throughout the casino, including leisure, food, and beverage areas.
- Keeping customers updated on the latest in electronic gaming and promoting our online offerings, encouraging them to become members of Grosvenor online.
- Proactively adhering to all regulations, especially in relation to alcohol licensing and food safety, while promoting and championing safer gambling practices.
