EMEA Site Lead

Pylon LabsLondon, UK

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for a highly motivated leader with a proven track record in sales and team management within the EMEA region. Ideal candidates will possess:Experience in leading sales initiatives and closing deals in a B2B environment. Strong recruitment skills to build a diverse and effective team. Familiarity with European market dynamics, particularly in relation to compliance and customer experience. Excellent communication and interpersonal skills to effectively liaise with both local and HQ teams.

About the job

About Pylon Labs

Pylon Labs builds a platform that helps businesses manage post-sales operations using conversational data and advanced intelligence. Over 1,300 companies, including Linear, Cognition, Modal Labs, and Incident.io, use Pylon. The company is backed by investors such as a16z, BCV, General Catalyst, and Y Combinator, and has been recognized on the Enterprise Tech 30 List.

Series B stage, with $51 million raised
Team of 90+ employees
Offices in San Francisco, New York City, and soon London

Role Overview: EMEA Site Lead (London, UK)

Pylon Labs is opening its London office and looking for an EMEA Site Lead to launch and grow regional operations. This person will take charge of the EMEA sales pipeline, close deals, and build a local team. The role blends hands-on sales with strategic leadership.

Main Responsibilities

Own the EMEA sales pipeline and meet revenue goals, personally closing key deals
Recruit and develop the first EMEA team members, including Account Executives, Customer Success Managers, and support engineers
Adapt sales strategies for the European market, considering procurement cycles and GDPR
Set up the London office, moving from co-working spaces to dedicated facilities as the team grows
Manage local employment, vendor relationships, and office budgeting
Serve as the main link between the EMEA region and San Francisco headquarters, sharing product feedback and regional insights
Work with the product team on localization and compliance, including data residency and GDPR for European clients

Why Now

Pylon Labs has established its presence in North America and is now expanding internationally, starting with London as its EMEA hub.

About Pylon Labs

Pylon Labs is at the forefront of innovation in B2B post-sales services. By integrating cutting-edge technology and data intelligence, we help businesses optimize their customer support and success workflows. Our commitment to excellence is reflected in our partnerships with leading investors and a rapidly growing customer base.

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